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Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

Indulge in a diverse selection of international cuisine at our buffet, featuring a variety of dishes, including cheese omelets and sausages.
Relax in style on this outdoor patio with a round table and comfortable lounge chairs.
Welcome to our reception area, where friendly staff are available to assist with your stay.
Two single beds with white linens and headboard lighting.
Enjoy a compact room with a kitchenette featuring a microwave, coffee maker, and refrigerator.

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
9420 E Independence Blvd, Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    ‪4 min drive‬
  • Sportsplex at Matthews
    ‪5 min drive‬
  • SouthPark Mall
    ‪17 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Extra Living Area)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Extra Living Area)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Bathroom shower

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(35 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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4.2 out of 5, Very good, (1004)
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includes taxes & fees
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About this property

Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

Hotel in Matthews with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG offers 89 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. Free WiFi in public areas, free self-parking and a 24-hour gym are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 14 minutes by car from Spectrum Center and 15 minutes from Charlotte Convention Center
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 1550 square feet (144 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG. Free self parking is available.

This Matthews hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Designer stores

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,550 square feet of conference space
  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 12:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel MATTHEWS EAST
Holiday Inn Express MATTHEWS EAST
Holiday Inn Express Hotel And Suites Matthews East
Holiday Inn Express Charlotte Southeast Matthews Hotel
Holiday Inn Express Charlotte Southeast Matthews Hotel
Holiday Inn Express Charlotte Southeast Matthews
Holiday Inn Express Hotel Suites MATTHEWS EAST
Holiday Inn Express Suites Charlotte Southeast Matthews
Holiday Inn Express Charlotte Hotel
Holiday Inn Express Charlotte
Express Suites Matthews East
Holiday Inn Express Suites Charlotte Southeast Matthews
Holiday Inn Express Suites Charlotte Southeast Matthews by IHG

Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 874 reviews
Rating 8 - Good. 256 out of 874 reviews
Rating 6 - Okay. 63 out of 874 reviews
Rating 4 - Poor. 41 out of 874 reviews
Rating 2 - Terrible. 32 out of 874 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good sleep

Great place to stay.
Stayed 1 night in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness
Staff seemed a little overwhelmed. Lots of kids there making a ruckus late into the evening. Tried to get the staff to intervene but they were overwhelmed by late night check ins so I had to address it myself as we needed to get some sleep for our early morning wake up. Probably need to explain to groups about the expectation for quiet hours after 10pm.
Stayed 1 night in Apr 2025

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All expectations met.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sean Berry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

Elicia, Lindenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are so comfy and the rooms and clean and modern. The breakfast is also delicious!
Stayed 3 nights in Apr 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good. I have one question. Is the indoor pool a salt water pool?
Stayed 2 nights in Mar 2025

10/10 Excellent

Karen, Kennesaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained property. The bed was very comfortable and the showers had great pressure. My personal must-haves. The traffic in the area was a challenge but the surrounding are had everything you could possibly need.
Stayed 1 night in Mar 2025

8/10 Good

linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Abby

Stayed 1 night in Mar 2025

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean room and lobby. The breakfast was great too!
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2025

8/10 Good

Katrina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room size was great, convenient large parking and overall good amenities. If you stay here, get ice cream at Kelly’s nearby, it’s a dream! The rooms
Stayed 3 nights in Jan 2025

8/10 Good

Gary, Shallotte

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I don’t like the sorry shower heads used and the lather-less Dove soaps.
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

The staff were excellent! We had a very stressful beginning of the trip by leaving all of our luggage at home, but the front desk staff did their best to make things just a bit better. They were lovely.
Stayed 1 night in Jan 2025

8/10 Good

Gabriela

Travelled with family
Liked: Property conditions & facilities
We love it but no housekeeping
Stayed 2 nights in Jan 2025

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked this hotel, it was quiet and the rooms were well appointed. Breakfast was great but would have appreciated some bacon. The only thing I did not like was the TV was an older version so there was no ability to log into Netflix or other streaming apps. The staff were very friendly and conversational.
Stayed 2 nights in Jan 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, property conditions & facilities
Good costumer service
Stayed 3 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
We like it cooler at night and the AC wasn’t cooling the room off.
Stayed 1 night in Dec 2024

2/10 Terrible

Scott

Stayed 1 night in Jan 2025

10/10 Excellent

Karlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. Staff very helpful. Room one of the most comfortable, well laid out Ive ever stayed in.
Stayed 1 night in Jan 2025