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Derby Station Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Derby Station Hotel, Sure Hotel Collection by Best Western

Breakfast, lunch and dinner served
Combined shower/bathtub, free toiletries, hair dryer, towels
Reception
In-room safe, desk, iron/ironing board, free WiFi
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
Midland Road, Derby, England, DE1 2SL
  • Place, Derbion
    ‪6 min walk‬
  • Place, Derbion
    ‪8 min walk‬
  • Place, Derby Theatre
    ‪8 min walk‬
  • Airport, East Midlands (EMA)
    ‪26 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Room, Multiple Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Room, Multiple Beds, Non Smoking

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Exterior
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About this property

Derby Station Hotel, Sure Hotel Collection by Best Western

A restaurant, a bar/lounge and self parking are available at this hotel. WiFi in public areas is free. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Derby Station Hotel, Sure Hotel Collection by Best Western offers 87 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Derby Station Hotel, Sure Hotel Collection by Best Western, you're just a quick walk from The Roundhouse. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Lounge Bar
  • English breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 4-minute walk from The Roundhouse and 7 minutes on foot from Derbion
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

Public spaces have free WiFi. The business-friendly Derby Station Hotel, Sure Hotel Collection by Best Western also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Derby hotel.

For a fee, guests can enjoy a English breakfast on weekdays from 7:00 AM and 9:30 AM.
Lounge Bar – This bar specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 8 per day)
  • Limited on-site self parking

Food and drink

  • Weekday English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lounge Bar

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 6 December 2024 to 31 December 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12.50 per person
  • Self-parking fee: GBP 8.00 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Derby Hallmark
Derby Hallmark Inn
Hallmark Derby
Hallmark Inn Derby
Hallmark Inn Derby
Derby Inn Sure Hotel Collection by Best Western
Derby Station Hotel, Sure Hotel Collection by Best Western Hotel
Derby Station Hotel, Sure Hotel Collection by Best Western Derby

Derby Station Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 264 out of 823 reviews
Rating 8 - Good. 347 out of 823 reviews
Rating 6 - Okay. 158 out of 823 reviews
Rating 4 - Poor. 34 out of 823 reviews
Rating 2 - Terrible. 20 out of 823 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Actually stayed across road at the hallmark hotel
Stayed 2 nights in Mar 2020
Verified

8/10 Good

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable for a night

Basic hotel but very convenient for the station
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Up graded

Up graded to the sister hotel no extra cost Car park is expensive at £8.00 No idea why they charge
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. The room was very clean and spacious. Bed was comfortable and had good facilities in the room.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy customer

Great one night business stop over in Derby Actually upgraded to Hallmark Hotel. Great one night business stop over in Derby. Hotel staff are very friendly and helpful. Very clean and comfortable room. Great breakfast (service and food quality)!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Well i will give it a 5 overall but i was moved to its sister hotel it was a upgrade but it still would have been nice ri have been told we were moved.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, pillows were a little bit soft, bed was comfortable, the room was quite warm but there was an electric fan for us to use.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hallmark Inn Derby Dec 2019

Shocked to find that they wanted over £8.00 for parking in their car park. A bit cheeky seeing as I was staying with them. Breakfast was ample but food could have been warmer.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive value for money.

Three sharing a room! Beds were spacious, clean and comfortable. Nothing was too much trouble for the staff! They brought us extra towels, lots of bath stuff, two fans as the room was hot. I would highly recommend. The breakfast was hot and varied and fresh but across the road at the bigger hotel. My sister was offered gluten free porridge and bread. Very impressed! Just a 3 minute walk to our Christmas party. :)
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
window lock in the rook broken and plug socket by TV not working. Informed reception
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but somewhat expensive considering there isn’t netflix and the tv is quite old.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the railway station which was ideal. A bit of a hike to the centre, but not an issue for most people. The reception staff were very helpful and pleasant. The room was fairly plain and the decor was marked in places, but clean. Good facilities including hairdryer and ironing board/iron and kettle. Comfortable bed and quiet during the night.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallmark inn is just what you'd need for a short stay in Derby. Excellent location near the train station, and the main shopping area is just 10 minutes walk. I didn't mind going to the its other branch Hallmark Hotel just across the street for breakfast; which was good. The check in and check out was quite fast and the 24 hr receptionist helped with booking a taxi really fast to catch our bus. The only thing is that we asked for (meat free) breakfast boxes because we were leaving early last day; they were happily provided but were very basic and we got two instead of three but we didn't have time to clarify as we were in a hurry. All in all, I was satisfied with my brief stay there. Thank you.
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

Julie

Disliked: Property conditions & facilities

Overpriced and cleanliness not great

Key didn’t work twice black marks on bed sheets Had to go to hotel across the road car park Icy slipped and fell had to pay £8 to park my car In their car park over night and as on my own on First floor other guest walking about at 11pm didn’t Feel safe disappointed and expensive for what I got
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
We liked our room because it had three proper beds, it was warm and cosy and it was easy to get to the outside access.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, quiet room, never heard any noise even though near the city centre. Overall good value, and we would stay here again.
Stayed 1 night in Dec 2019
Verified

8/10 Good

martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Great value city centre hotel. Clean, warm, not flashy but everything you need. Reasonable parking charges. Georgia at reception was very helpful. Good buffet breakfast at sister hotel opposite.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Mary

Disliked: Property conditions & facilities

Dated 24th November

The hotel seemed a bit tired . We stayed here about 4 years ago when on a visit to Derby, and it seemed a lot brighter. The were black marks on the walls of the bedroom. And also we were charged £8 per night for parking the car. Usually if you were staying in a hotel the parking would be free. It was grand and near the INTU shopping centre a couple of minutes walk. It was very central.
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
I did not like the need to go to another nearby (Hallmark) hotel for breakfast. Also, because this was both weekday and weekend nights, Expedia booked this as two separate bookings, meaning the hotel had two bookings with apparently no link between them. Thus, on the Friday night the room key card did not work and had to be reauthorised, not acceptable.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel staff helpful. A little disappointed that we had to go to the hotel across the road for breakfast. We have stayed here many times before and never had to do this.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its convenient location. There's nothing that I dislike about the hotel.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Lorraine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Derby Hallmark hotel

Very old fashioned hotel The staff made my stay they were so friendly at breakfast but overall no comparison to The mickleover court The hotel needs a lot of attention refurbishment sadly it could be beautiful x
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Debbie

Liked: Cleanliness
Great value for money. Lovely breakfast. Unclear where to go for breakfast. Not very comfortable pillows.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Cheryl

Liked: Cleanliness
The hotel itself was reasonable for the price we paid. There was no air conditioning in the rooms which meant it was a bit hot and stuffy. Other than that the room was clean and comfortable. It looked like the hotel was being used as a half way house though as there were lots of adults and children using the lounge/kitchen area and children playing in the corridors and laying on sofas around the hallways. Breakfast was lovely but this was served in the sister hotel across the road which was much nicer. We will definitely book in there next time
Stayed 1 night in Oct 2019

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