6/10 Okay
Joy
Travelled with group
23 Apr 2025
Liked: Cleanliness
Disliked: Staff & service
The hotel's interior is classy, the bed is super comfortable. We slept wonderfully. Otherwise, the service is not worth the price and the 5 stars by far.
The prices in the hotel are completely overpriced. 10 USD for a non-alcoholic drink. The menu on the beach is minimal and the food is just OK. We didn't go to the other restaurants so we can't judge the food there.
The beach was very loud and crowded, it must be said that it was school holidays. But an area for adults only to relax would be more than desirable at this price range. The service on the beach was very poor, you had to go and find someone to help you find a place and then to order drinks or ice cream you sometimes had to get someone because no one came by.
The room service also leaves a lot to be desired. We ordered ice cubes, lemon and water. First they forgot the lemon and water. Then they immediately forgot the water again, which we then canceled because it took over 40 minutes. Then they tried to sell us a pizza at double the price because we apparently didn't mention the restaurant, although we did.
The spa is very nice, but the service is poor. We were told that it was open until 9:30, but at 9:10 p.m. they turned off the sauna and started cleaning, and even came to say that the spa was closing soon. We felt stressed and not relax…how it should be in a spa like this.To sum it all up. It is a nice hotel with stylish decor and a nice spa. However, it is overpriced. And the service is like a 3 star hotel.
Joy
Stayed 5 nights in Feb 2025