2/10 Hirveä
Becky B.
14.4.2025
Black Mold on ceiling in shower
We arrived at 4pm. Check in was easy. We walked into this condo there was a moldy smell. Opened the bathroom door and the smell was stronger. Pulled back the shower curtain to see an area of black mold over the shower head on the ceiling. We immediately left the room. Notified the contact number we had. Sent pictures of what we found to management. After 2 hours of being on the phone with management we were finally relocated to another condo on the same property just in a different area. This 2 hr. Delay messed up dinner reservations and caused issues with some of groceries that we had just picked up getting hot and going bad. Management did relocate us to a clean property however didn’t allow us to have a late check out to allow for the time we missed during check in. This room seemed very cozy and would be perfect for a couple’s weekend once this room has gone through mold remediation. Vacasa is the management company and although the employees and management were polite they didn’t seem to be able to quickly resolve issues. Before booking this room make sure proper remediation has been done.
Becky B.
Yöpyi 2 yötä huhtikuussa 2025