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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
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Front of property
Lobby
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(96 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(43 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a vending machine are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and a business centre are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, a lift and a vending machine
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 565 out of 1076 reviews
Rating 8 - Good. 265 out of 1076 reviews
Rating 6 - Okay. 127 out of 1076 reviews
Rating 4 - Poor. 50 out of 1076 reviews
Rating 2 - Terrible. 69 out of 1076 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Yes being on the road all day it was good that we found a place with no hesitation And welcome
Stayed 1 night in Nov 2025

10/10 Excellent

Imera

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2025

10/10 Excellent

Becky

Stayed 1 night in Nov 2025

10/10 Excellent

Darran

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was awesome staff is always friendly been twice
Shot from the patio
Stayed 5 nights in Nov 2025

10/10 Excellent

Hilda

Stayed 2 nights in Nov 2025

8/10 Good

Manju

Stayed 2 nights in Nov 2025

6/10 Okay

Sherri, Ormond Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rating showing on Expedia is rated too high and the pictures make this hotel look much better than it really is. Check-in is at 3:00. We got there at 2:00 and even though she checked us in and gave us keys to the room, we weren’t allowed in the room until 3. After driving several hours to get there, we asked about using the restroom. She told us it had been cleaned was not available and we could go to the gas station down the road. We went and ate and came back after 3:00 to our room. The room smelled like a dirty wet dog had been in there and there was trash on the floor. Obviously it had not been vacuumed. I had to go to front desk to get towels, wash clothes and floor rug for bathroom which they didn’t have the floor rug. The tissue box on the counter was empty. The next day I passed a guy carrying towels etc to his room too so we weren’t the only ones without them. The bathroom had mold on ceiling and the other rooms had stains on walls and ceilings. The best I could tell the sheets were clean but had stains on them. The breakfast was ok and the guy working the breakfast area was very nice.
Stayed 3 nights in Nov 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, amenities
The room was clean. Had an issue with the provided hair dryer not working, but we broight our own. Wish breakfast hours were longer through the week. We didn't want to get up that early while on vacation.
Stayed 5 nights in Nov 2025

10/10 Excellent

Neil Arvin

Stayed 1 night in Nov 2025

10/10 Excellent

Mike

Stayed 2 nights in Nov 2025

6/10 Okay

Samantha

Travelled with family
Disliked: Cleanliness, amenities
Originally, we were given the wrong room and walked into someone else's room, and it took the lady behind the desk. Quite a while to figure out where to put us as it sounded like there were no rooms available to fit our group. It did end up working out that we got the same type of room. Thanks to the manager and in the morning, the manager compensated us for that mistake. The bathrooms really need to be cleaned. A lot more, there is hair and scum. And lots of dust all over the sink. There is also novacuum used in any of the route.
Stayed 1 night in Nov 2025

4/10 Poor

bozena

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Receptionist was on the private phone call while I was waiting to check in. Very unwelcoming, didn’t give any information. Room was smelly, covered with strong chemicals. Dirty sofa which my husband refused to use it.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jerryn

Stayed 1 night in Nov 2025

2/10 Terrible

Kristi

Stayed 2 nights in Nov 2025

8/10 Good

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was quite clean and big, we received fresh items daily when cleaning services was completed. Staff was kind, friendly, and amazing. The breakfast was great and hot with lots of variety. The views from our balcony was great.
Stayed 2 nights in Nov 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Balcony view was very nice
Stayed 2 nights in Nov 2025

4/10 Poor

Kirsty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelted badly of smoke. Pillow cases where not clean and could not walk on the carpet without shoes. Dated hotel. The Staff member on the desk at check in was abit abupt. Location was at the end of the main street which was within walking distance and had free parking. Room was big.
Stayed 2 nights in Nov 2025

2/10 Terrible

Vickie

Travelled with partner
Liked: Amenities, property conditions & facilities
The front desk lady made me fill like i was 3 years old. Such a rude way to be treated. Ive traveled 47 of the 50 states and never have i felt so stupid and small.
Stayed 1 night in Nov 2025

10/10 Excellent

Christina Holston

Great
Stayed 2 nights in Nov 2025

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Elevator was broken and our room was on the 7th floor. Found a bug in the room, it was very loud in general when trying to rest, toilet backed up and we were told to fix it ourselves, would not stay here again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sierra

Travelled with family and small children
Liked: Amenities
Yes
Stayed 3 nights in Nov 2025

6/10 Okay

Marsha

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was rude and on a personal call when we checked in….. the door to our room did not lock and the staff acted like it wasn’t a problem…..
Stayed 1 night in Nov 2025

6/10 Okay

Elisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Smelled funky in the room, besides that very spacious and a beautiful view. If you’re sensitive to smells, hopefully you don’t get the room we were in!
Stayed 1 night in Nov 2025

10/10 Excellent

Jaqueline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! It’s close to everything, and the room was perfect for four people with a beautiful view. Highly recommend!
Stayed 1 night in Nov 2025