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1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
€185* Per night/room 16 May - 17 May

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Turtle Beach Resort. During your stay, you'll be within walking distance of Putt Putt Golf Mermaid Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Fresh and Tasty, a café that serves local cuisine
  • Cooked-to-order breakfast offered for a fee
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 11 minutes by foot from Putt Putt Golf Mermaid Beach and a 2-minute drive from Pacific Fair Shopping Centre
  • Airport, shopping centre and local-area shuttle service available for a fee

Renovations + Closures

The following facilities or services will be unavailable from May 7 2024 to June 10 2024 (dates subject to change):

  • One of the swimming pools

Property Features

A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Varsity Lakes Station (9.3 km / 5.8 mi)
  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Turtle Beach Resort offers 141 accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Stovetop
  • Dishwasher
  • Kitchenware
  • Combined shower/bath
  • Cots (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty – This café specialises in local cuisine and only serves lunch.

Deck Resturant and Bar – This poolside restaurant specialises in pizza and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nearby Activities

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Casino nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Sunday-Thursday: 7 AM-7 PM
  • Friday-Saturday: 7 AM-9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach
  • Turtle Beach Resort Hotel
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort Hotel Mermaid Beach

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.