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Holiday Inn Express Hotel & Suites Grants - Milan by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Grants - Milan by IHG

Welcome to the Holiday Inn Express & Suites, featuring a modern entrance with a flat roof and large windows.
Conference room with a large table and eight leather chairs, surrounded by a patterned carpet and a framed abstract painting.
Three desks with laptops and telephones create a productive workspace.
Two single beds with white linens and green throw pillows, a desk with a computer and telephone, and a chair.
Relax by the pool surrounded by a tiled deck and comfortable seating.

Popular amenities

  • Hot tub
  • Kitchen
  • Pool
  • Gym
  • Laundry

Explore the area

Map
1512 E Santa Fe Ave, Grants, NM, 87020
  • Northwest New Mexico Visitor Center
    ‪1 min drive‬
  • New Mexico State University Grants
    ‪7 min drive‬
  • New Mexico State University-Grants Library
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Low Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Low Floor)

7.8 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Access Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications, Access Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Suite, 1 King Bed (Additional Living Area) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed (Additional Living Area)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living Area)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds (Additional Living Area)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Additional Living Area)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, Multiple Beds (Additional Living Area)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Single Bed

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  • Breakfast included
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includes taxes & fees
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About this property

Holiday Inn Express Hotel & Suites Grants - Milan by IHG

Hotel in Grants with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and Access to hot tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites Grants - Milan by IHG offers 76 air-conditioned accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Kitchenettes offer fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express Hotel & Suites Grants - Milan by IHG. During your stay, you're just a quick walk from El Malpais National Conservation Area. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 10 minutes on foot from El Malpais National Conservation Area and a 2-minute drive from Northwest New Mexico Visitor Center
Holiday Inn Express Hotel & Suites Grants - Milan by IHG offers its guests an indoor pool, Access to hot tub, and a fitness centre. Public spaces have free WiFi and wired Internet. Free breakfast is served. The business-friendly Holiday Inn Express Hotel & Suites Grants - Milan by IHG also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This Grants hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 14 February 2025 to 30 June 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express GRANTS MILAN
Holiday Inn Express Hotel GRANTS MILAN
Holiday Inn Express Hotel And Suites Grants-Milan
Holiday Inn Express Hotel Milan
Holiday Inn Express Hotel Grants Milan
Holiday Inn Express Grants Milan
Hotel Holiday Inn Express Hotel & Suites Grants - Milan Grants
Grants Holiday Inn Express Hotel & Suites Grants - Milan Hotel
Hotel Holiday Inn Express Hotel & Suites Grants - Milan
Holiday Inn Express Hotel & Suites Grants - Milan Grants
Holiday Inn Express Hotel Suites Grants Milan
Holiday Inn Express Hotel Milan
Holiday Inn Express Milan
Holiday Express Grants Milan

Holiday Inn Express Hotel & Suites Grants - Milan by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 303 out of 726 reviews
Rating 8 - Good. 208 out of 726 reviews
Rating 6 - Okay. 106 out of 726 reviews
Rating 4 - Poor. 59 out of 726 reviews
Rating 2 - Terrible. 50 out of 726 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Enrique

Liked: Staff & service
Stayed 2 nights in Apr 2025

8/10 Good

vinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Eberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had recently remodeled our room and it was very nice. The only problem we had was the shower door would not stay shut. It just needs to be readjusted. They had a good selection of items for breakfast. It is a very nice motel.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort

Avoid if you have pet allergies

We arrived late and the hotel was booked up. Our third floor room smelled like urine in one area. I assumed from a pet as the hotel allows pets. The couch/sofa had short white hairs all over it. We placed a sheet over the couch. There was mold in the bathroom growing. Couldn’t switch rooms due to full capacity. This was a suite.
Stayed 1 night in Apr 2025

6/10 Okay

greg

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Having morning breakfast and beautiful sunrise with all the windows to look out , but the window were filthy …. Thumbs down for the experience
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room. The hotel is being renovated so some of it is a bit messy, but that’s to be expected during construction. But the room was perfect!
Stayed 1 night in Apr 2025

10/10 Excellent

jamie

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Ehhh

Breakfast not great. Omelets were luke warm, coffee tasted bad, and the creamer bottles were either empty or pumps didn’t work. The room itself was awesome!
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the area but fairly noisy. Street noise and book a room on the 3rd floor. It sounded like an elephant was walking above us. Bed linens were very generic. Good breakfast. Pretty clean for the most part.
Stayed 1 night in Mar 2025

10/10 Excellent

Laura

Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of choices to eat, not Holiday Inn’s fault. I would stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl, Hemet

Travelled with family
Liked: Cleanliness, staff & service, amenities
No hot water in shower at all.
Stayed 1 night in Mar 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is currently under renovation. It was nice and the bed was comfy. Would stay again despite being a little pricey.
Stayed 1 night in Mar 2025

4/10 Poor

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was wonderful, the check-in experience was not. I was told when I checked in that Expedia had marked me as cash and Holiday Inn doesn't accept cash. I was told that I had to call Expedia and have Expedia call the hotel to straighten this out. It took me an hour to accomplish this trying to manage the phone trees and the dead ends. I would think that the premier travel aggregator in the world and one of the most iconic hotel names in the world would be able to understand what each entity requires so that the process is seamless for the customer. Furthermore, I would think the two enterprises would have direct communication lines such that if a problem should arise one entity could speak to the other without the customer having to act as a go between. In my case, what was a problem between Expedia and Holiday Inn became my problem in that I had to spend an hour of my time, after a long day of travel, to figure out how to get in touch with Expedia. The whole incident was frustrating for me and for the staff at Holiday Inn Express.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Poor customer service

Everything was fine except there was no one at the desk when I checked in, and after waiting 20 minutes i called the desk and something finally came out and was rude.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Oleg

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at this hotel often as we travel to Arizona.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service

Very poor service

This was the worse hotel that we had to stay at during our whole trip. First we had trouble with card keys working. No carts to bring up luggage. The sink in the bathroom was broken and they told me we could use the pool bathroom sink to brush our teeth etc. went Girl call her manager to report the problem and to see what could be done to help us out. She never did get back to us. I had to go down and ask her and was told that nothing could be done that they had put an out of order on this room so no one else would have this problem. Then to top it all off went to get a coffee and the coffee pot was empty!!! Not a good start to our morning. Was also told that because we booked through Hotels.com they would not compensate our inconvenience. So I will be contacting them regarding this matter. Ever try brushing your teeth in the shower. It’s interesting. Also we had one towel left between us as the other towels were used to mop up the water on the floor.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025