4/10 Poor
Verified traveller
20 Jun 2025
Jubilee By The Sea
Jubilee By The SeaTo the owners or whom this may concern. Trash was left in one the second floor bathrooms, the bunk bed bathroom shower is dirty, dirt under the bunk beds, the WiFi didn’t work at times, the first floor bedroom bathroom toilet is not working properly, the freezer handle slides off and doesn't stay on and the pool was the biggest disappointment. It was absolutely filthy, has algae along the sides, debris in the pool, etc.... and the pool area has left over food particles around the pool area. The kids were not able to swim once we arrived because we didn't go to the beach and weren’t able to swim until late in the day on Tuesday and each day after that couldn’t swim for a couple hours due to the pool being worked on by staff. It was cloudy most of the time as well. That’s unacceptable because the reason why we booked was primarily for the pool for the kids. The upstairs toilet started clogging up the day before leaving. There was also trash almost full in the outside bins that cause numerous flies. Not too pleased with what we've encountered. The experience was not too good. I’m not sure what happened. I would like to know what can be done about this, compensation wise? I was in charge of booking and planning for four families and I feel like I let them down. I’m not the type to post a bad review online and bash but I am reaching out to let you know and see what can be done. The location was great and beautiful but the amenities, cleanliness and some other t




Verified traveller
Stayed 3 nights in Jun 2025