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Candlewood Suites Houston NE - Stafford by IHG

2.5 star property

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Photo gallery for Candlewood Suites Houston NE - Stafford by IHG

Room amenity
Exterior
Exterior
Property amenity
Room amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Hot tub
  • Pool
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

View in a map
11230 Southwest Fwy, Houston, TX, 77031
  • Stafford Centre
    ‪4 min drive‬
  • Sugar Land Town Square
    ‪6 min drive‬
  • Westheimer Road
    ‪9 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪45 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed (Bath Shower Combination)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed (Bath Shower Combination)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds (Bath Shower Combination)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Suite, 2 Double Beds (Bath Shower Combination)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds (Walk In Shower)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Suite, 2 Double Beds (Walk In Shower)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

1 bedroom, iron/ironing board, free WiFi, bed sheets

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Suite

  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Walk In Shower)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed (Walk In Shower)

7.8 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

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3.5 out of 5, Good, 1,001 reviews
The price is €57
includes taxes & fees
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About this property

Candlewood Suites Houston NE - Stafford by IHG

Hotel with free parking, in the vicinity of Stafford Centre
An outdoor pool, a 24-hour fitness centre and Access to hot tub are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site. Housekeeping is not available.
Candlewood Suites Houston NE - Stafford by IHG offers 80 accommodations with free newspapers and coffee/tea makers. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils.

Guests can surf the web using complimentary wired and wireless Internet access. Cable televisions are provided. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Houston NE - Stafford by IHG. During your stay, you'll be close to Stafford Centre. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a business centre, 3 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Stafford Centre and 7 minutes from Sugar Land Town Square
Candlewood Suites Houston NE - Stafford by IHG offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. A business centre and 3 meeting rooms are available. Event space at this hotel measures 300 square feet (27 square metres) and includes conference space. Candlewood Suites Houston NE - Stafford by IHG also features laundry facilities and a lift. Free self parking is available.

This Houston hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 300 square feet of conference space
  • Business centre

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Free daily newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets welcome with a deposit of USD 100.00 per week
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 7:30 PM

Property is also known as

Comfort Inn Hotel Southwest
Comfort Inn Southwest
Frontier Hotel Houston
Frontier Hotel
Frontier Hotel
Candlewood Suites Houston NE Stafford by IHG
Candlewood Suites Houston NE Stafford an IHG Hotel
Candlewood Suites Houston NE - Stafford by IHG Hotel
Candlewood Suites Houston NE - Stafford by IHG Houston
Candlewood Suites Houston NE - Stafford by IHG Hotel Houston

Reviews

Candlewood Suites Houston NE - Stafford by IHG Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 117 out of 249 reviews
Rating 8 - Good. 38 out of 249 reviews
Rating 6 - Okay. 21 out of 249 reviews
Rating 4 - Poor. 26 out of 249 reviews
Rating 2 - Terrible. 47 out of 249 reviews

Reviews

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service
This is the room we selected. There were 6 of us. When we arrived they did not have this room. They do NOT have this room at all. They will want you to email them a copy of your drivers license. Which I refused to do. They knocked on our door saying they did not put us in the room we were in. (How did we get a key to the room if that was the case?) We were harassed all the way to the pool and the front desk lady would not leave us alone. She stood over us at the pool then because I refused to email my DL closed the pool on us early. Her kids were in the hot tub unattended not allowing hotel guest to get in. Actually made my 18 year old get out of it because her kids were in it. No ice buckets for ice. Found hair stuck to the sink under used soap.
Stayed 2 nights in Jun 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Candlewood Suites – Stafford (11230 Southwest Fwy, Houston, TX) Stay: Friday noon – Monday morning (3 nights) • No Housekeeping: Not once during my entire stay did housekeeping service my room. Trash piled up and towels went unchanged. I had to repeatedly go to the front desk to ask for clean towels, which is unacceptable for a multi-night stay. By Sunday night the trash can was overflowing, and since no one came, I requested assistance. The manager guy handed me a trash bag and expected me to replace it myself. (Yes, really.) I ended up placing the full garbage bag outside my door to avoid attracting bugs – and it’s a good thing, because I had already spotted roaches in my room earlier. • Dirty Bedding at Check-In: On arrival, I discovered a stained comforter on the bed. I reported it immediately. Management/front desk lady’s response was baffling: she acknowledged the stain but actually asked if I “still wanted to keep it” on the bed. Of course I didn’t! When I pulled back the sheets, I found small food crumbs inside the blanket, meaning the bedding hadn’t been properly cleaned. By the end of this stay, I felt more stressed than relaxed. Basic amenities (like a clean room, fresh towels, working TV, & trash removal were nonexistent.
2 Roaches by the fridge that front desk said I lied about.
Disgusting towels
Stained towels with strange hairs - front desk claimed were fresh and clean
Roaches close!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jesse J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

ergul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for meeting our needs and your kindness!
Stayed 2 nights in May 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was not working and i had to switch from 2nd floor room with 2 beds to a 1st room with 1 bed, where i could constantly here people getting in and out of cars. They need to make customers aware before we arrive so we can make better arrangements.
Stayed 3 nights in May 2025

8/10 Good

Isamar

Stayed 1 night in Apr 2025

2/10 Terrible

Jacquline

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Despicable Deplorable

The stay was horrible. Conditions deplorable! No room services, room not cleaned accept one day, bed and linens never changed, elevator not working. Complained to the front desk multiple times. Front desk phone not working. Marijuanna smell on the floor. Looks like people are living there. Dogs in rooms barking just despicable
Stayed 4 nights in Apr 2025

4/10 Poor

Mitchell

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms where not bad and it was very cheap to stay. The staff was nice. The BAD.The pool was locked the hole time. And the patio was a wreck none of the appliances worked fire pit, BBq pit ext. It was very noisy most people that were staying there where living there. It has a lot of late night traffic people fight and a lot of slamming doors. I would not stay again.
Stayed 2 nights in Apr 2025

6/10 Okay

Jean

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The place was good. But the staff was extremely cheap. No utensils to use, provided 1 small shower soap a day. No towels. I stayed for a full week and no one cleaned the room. Getting fresh towels, toilet paper and tissue was a big issue. One of the lady in the front desk that worn glasses was marvelous and kind of lenient.
Stayed 6 nights in Apr 2025

8/10 Good

Beth

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 5 nights in Apr 2025

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Sadaf

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

6/10 Okay

Elaine

Liked: Staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely staying again

Love the hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Mirwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists are very hospitable. I like the place that It was close by every places that we need to go.
Stayed 2 nights in Mar 2025

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

Clivette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious
Stayed 3 nights in Mar 2025

4/10 Poor

Mary Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
The garbage was full when I checked into the room. There was a strange smell. And there were small bugs crawling around on the floor. The shampoo holder was falling apart. The fridge was wobbly. The hotel could be decent with some improvements.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jazmine

Stayed 4 nights in Mar 2025

4/10 Poor

Oscar

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like smoke and some rooms smelled moldy. They don't do room service everyday so you need to take your dirty towels to them for them to exchange your towels. Also there was a lot of hair on the clean towels. Won't be staying here again.
Stayed 4 nights in Mar 2025

6/10 Okay

Heather

Stayed 1 night in Mar 2025

10/10 Excellent

Tonessia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Andrea

Stayed 1 night in Mar 2025

4/10 Poor

Afshin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
*The noise from the upper floor was unbearable couldn't sleep cause of that *Also the doors are not sound proof, lot of noise * Shady people in the building * Expedia says breakfast is included, when we checked there was nothing provided * Would not visit again
Stayed 3 nights in Mar 2025

6/10 Okay

Darlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
No roku remote and kids was making loud noise and running all night, then they move us to another room loves it
Stayed 2 nights in Mar 2025