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Tru by Hilton Jacksonville South Mandarin

2.5 star property

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Welcome to our reception area, featuring a curved desk, comfortable seating areas, and a large window offering a view of the outdoors.
Enjoy a selection of chilled beverages and snacks at our convenient self-service station.
Welcome to TRU by Hilton, featuring a modern entrance with a covered walkway and beautifully landscaped surroundings.
Relax in this serene outdoor seating area, featuring a wicker sofa, chairs, and a round table, surrounded by a glass wall offering views of the interior.
Experience the vibrant city view from this stylish room, featuring a colorful mural and a foosball table.

Popular amenities

  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking included

Explore the area

Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Jacksonville Naval Air Station
    ‪9 min drive‬
  • Orange Park Mall
    ‪9 min drive‬
  • St. Johns Town Center
    ‪16 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(13 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(14 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business centre

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(62 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(11 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(81 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business centre

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, (761)
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About this property

Tru by Hilton Jacksonville South Mandarin

Hotel in Jacksonville with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with a hairdryer and an iron/ironing board. LCD televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The free breakfast at Tru by Hilton Jacksonville South Mandarin gets high marks from our customers. During your stay, you'll be close to Jacksonville Naval Air Station. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 9 minutes by car from Jacksonville Naval Air Station and 6 minutes from Mandarin Museum
  • Cats and dogs welcome for a fee
Tru by Hilton Jacksonville South Mandarin offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Jacksonville South Mandarin. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (53 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 80.63 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 950 reviews
Rating 8 - Good. 173 out of 950 reviews
Rating 6 - Okay. 54 out of 950 reviews
Rating 4 - Poor. 35 out of 950 reviews
Rating 2 - Terrible. 31 out of 950 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean hotel

Beautiful hotel with comfortable rooms and a convenient location. Served purpose well and checkout time of noon is wonderful!
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleased

Burnt out from a long day on the road, this Tru by Hilton was a real treat for us. The woman at the desk was very friendly & helpful. The lobby was nicely lit and very clean. Our room was clean and nice. We don’t usually stay with this chain but this location left a great impression on us.
Stayed 1 night in Apr 2025

10/10 Excellent

Sandrell

Stayed 1 night in Apr 2025

10/10 Excellent

Amelia

Stayed 3 nights in Feb 2025

10/10 Excellent

ismael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

PARULBEN

Liked: Property conditions & facilities
Area good.
Stayed 1 night in Apr 2025

6/10 Okay

Adolph D

Travelled with family
Liked: Cleanliness, staff & service

Jacksonville

Rooms were a little outdated. Breakfast was good and staff were nice, polite and engaging.
Stayed 1 night in Mar 2025

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Apr 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Joan, Cortez

Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

JAMES

Stayed 1 night in Mar 2025

8/10 Good

Jacob

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

tammy

Stayed 2 nights in Mar 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, new-looking property with nice amenities and spacious accommodations. The only drawback would be the level of noise at night from outside traffic and adjoining rooms or the hallway. Still, I would gladly stay again because of the value received for the reasonable rates.
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Stayed 1 night in Mar 2025

10/10 Excellent

Entela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

I was visiting with my family and it was really good place to stay. Felt really secured in this location. Every one there was nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Lexi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Josane

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriel Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Franco, Weston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 1 night in Feb 2025

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