4/10 Poor
Blair
Travelled with partner
20 Feb 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We went to the Riu Palace for our anniversary after being on Safari for a week in South Africa Feb 2025
We have stayed at Riu's in the past primarily in Mexico this is nothing like the Riu's in Mexico
1. Staff- they are not engaging at all it almost seems as you are an inconvenience to them with the exception of the bar Manager in the Lobby bar and the gentlemen working at the coffee bar in the lobby who were pleasant
2. The food was not good primarily heavy curry dishes which are ok but not twice a day for lunch and dinner , the a la cartes were impossible to get into the app didn't work went to the front desk to ask them with zero help we were able to sneak into the asian a la carte one evening the meal there was good but as for the buffet it is no where near the selection you would get if you were at an all inclusive in other destinations.
3 Entertainment- Pretty dull not what you would expect from a Riu which always puts on amazing theme parties etc the vibe at this resort was not very up beat much like the staff
4. THE POOL SUCKS the pool is heated but the weather was 35 degrees Celsius so the pool was not refreshing it was like getting in the hot tub. There is no pool side drink service so you have to walk over to the bar to get drinks when you want one not a huge deal but again for an all inclusive this should be standard
Would save your money and book somewhere else we did the Maldives in 2023 and wish we would have went back there.
Blair
Stayed 6 nights in Feb 2025
