8/10 Good
Verified traveller
Travelled with group
4 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
One small item ruining a pleasant stay
A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant.
We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent.
The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.
Verified traveller
Stayed 1 night in Aug 2025
