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Sercotel Hotel Pozuelo

3.5 star property

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Photo gallery for Sercotel Hotel Pozuelo

Front of property – evening/night
Exterior
Lobby sitting area
Premium bedding, minibar, in-room safe, desk
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Camino de las Huertas-Edificio 5, 2, Pozuelo de Alarcon, Community of Madrid, 28223
  • Place, Madrid Zoo Aquarium
    ‪13 min drive‬
  • Place, Gran Via
    ‪14 min drive‬
  • Place, Plaza Mayor
    ‪14 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪28 min drive‬

Room options

View all photos for Classic Twin Room

Premium bedding, minibar, in-room safe, desk

Classic Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

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Front of property
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includes taxes & fees
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About this property

Sercotel Hotel Pozuelo

Hotel in Pozuelo de Alarcon with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and conference space.
Sercotel Hotel Pozuelo offers 48 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Pozuelo de Alarcon hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

During your stay at Sercotel Hotel Pozuelo, you'll be close to Madrid Zoo Aquarium. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy local cuisine while dining at GODERE RESTAURANTE
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include tour or ticket assistance, luggage storage and wedding services
  • 12 minutes by car from Gran Via and 13 minutes from Royal Palace of Madrid
  • Pets welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 2422 square feet (225 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and a front desk safe are also featured at the business-friendly Sercotel Hotel Pozuelo. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Pozuelo de Alarcon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
GODERE RESTAURANTE – This restaurant specialises in local cuisine and serves breakfast and lunch.
Cafe-Bar – This café specialises in local cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 12 per day)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe-Bar
  • GODERE RESTAURANTE

Family friendly

  • In-room full-sized refrigerator/freezer
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,422 square feet of conference space
  • 4 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Self-parking fee: EUR 12 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Pozuelo
Hotel Pozuelo Pozuelo De Alarcon
Pozuelo Pozuelo De Alarcon
Pozuelo
Pozuelo
Hotel Pozuelo
Sercotel Hotel Pozuelo Hotel
Sercotel Hotel Pozuelo Pozuelo de Alarcon
Sercotel Hotel Pozuelo Hotel Pozuelo de Alarcon

Reviews

Sercotel Hotel Pozuelo Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 100 out of 138 reviews
Rating 8 - Good. 28 out of 138 reviews
Rating 6 - Okay. 10 out of 138 reviews
Rating 4 - Poor. 0 out of 138 reviews
Rating 2 - Terrible. 0 out of 138 reviews

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean modern and spacious. Staff was friendly.
Stayed 3 nights in Aug 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Personal were very friendly tks.
Stayed 3 nights in Jul 2025

6/10 Okay

Ramon Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very bad temperature.. Very Bad
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Tilen

Stayed 2 nights in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

6/10 Okay

Duraid

Stayed 1 night in Jun 2025

10/10 Excellent

Erik

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but don't bother about full board. It's limited to 2 dishes at the dinner. Poor.
Stayed 4 nights in May 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Tiffany, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Brandi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, nice staff, and in a quiet neighborhood only about 15/20 minutes from major parts in the city center. Only thing that could be better is more food options in or around the hotel in the evenings
Stayed 3 nights in Apr 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Rubén

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business. I was early for check-in, not only did I get the room, but I was given an upgrade! The room was spacious, the bed super confortable, the minibar very well stocked, good shower and stuff. The breakfast was great! And I also had dinner at their restaurant and it was pretty good too. There are at least 4 restaurants that looked great walking distance.
Stayed 1 night in Nov 2024

6/10 Okay

Ramon, Naples

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low class Hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Crisbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eduardo

Stayed 1 night in Sep 2024

10/10 Excellent

Barinderjit

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 4 nights in Oct 2024

8/10 Good

ALTAF, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, helpful and friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice!
Stayed 5 nights in Sep 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden gem

A nice and clean hotel with warm friendly staff. There was a shop near by, plus the bus was easy to get used to. It made for a great trip as we commuted into the city. The area felt safe and clean with no problems. I travelled with my 14 year old nephew who loved everything about the hotel. Easy transport. Shop and a couple of restaurants near by. You have to travel about 20/30 minutes into the main area, but it was easy, frequent, safe and unique.
Stayed 2 nights in Jul 2024

10/10 Excellent

ahmed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay there! Also staff is super friendly! Recommended!
Stayed 1 night in Jul 2024

10/10 Excellent

Tilen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel that we discovered by mistake due to re-planning. Staff were very attentive. Will be back.
Stayed 8 nights in Jun 2024

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024