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Novotel Makassar Grand Shayla

3.5 star property

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Photo gallery for Novotel Makassar Grand Shayla

Property entrance
Bar (on property)
Minibar, in-room safe, desk, laptop workspace
Exterior
Miscellaneous

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115
  • Place, Monumen Mandala
    ‪2 min walk‬
  • Place, Taman Anggrek Clara Bundt
    ‪14 min walk‬
  • Place, Losari Beach
    ‪16 min walk‬
  • Airport, Makassar (UPG-Sultan Hasanuddin Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Double Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Business Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Novotel Makassar Grand Shayla

This smoke-free hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Novotel Makassar Grand Shayla offers 320 air-conditioned accommodations with minibars and a safe. 32-inch LED televisions come with cable channels. Bathrooms include a shower, slippers and hairdryers.

This Makassar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The on-site spa has couples treatment room(s). Services include massages.
During your stay at Novotel Makassar Grand Shayla, you're just a quick walk from Monumen Mandala. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Steps from Monumen Mandala and 10 minutes on foot from Taman Anggrek Clara Bundt
  • Airport shuttle service available for a fee
Novotel Makassar Grand Shayla offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 5382 square feet (500 square metres) and includes a conference centre. A children's pool, spa services, and a library are also featured at the family-friendly Novotel Makassar Grand Shayla. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Makassar hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Free children's club
  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (5,382 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (122 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and older
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Makassar Grand Shayla

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 150000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Makassar Grand Shayla offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Novotel Makassar Grand Shayla Hotel
Novotel Grand Shayla Hotel
Novotel Makassar Grand Shayla
Novotel Grand Shayla
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Makassar
Novotel Makassar Grand Shayla Hotel Makassar

Novotel Makassar Grand Shayla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 51 reviews
Rating 8 - Good. 16 out of 51 reviews
Rating 6 - Okay. 6 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 2 out of 51 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Mohamed

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Elevator smelled bad.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Patrick

Liked: Cleanliness
Disliked: Staff & service, room comfort

Service and customer care in need. Food not tasty

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

md amin siti noor'ain

Liked: Cleanliness, property conditions & facilities
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Stayed 3 nights in May 2023
Verified

8/10 Good

Bernd Erich

Pool sah ok aus ich war aber nicht drin
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super literie! Très bon hôtel

Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

wont choose this hotel again

honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Frido Ananta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Stay was good only protocol of covid should be made better
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Comfortable Stay

We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店不错
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Ludivine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une nuit à Makassar

Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli La chambre est moderne propre et confortable Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous De plus k’accueil Était parfait Nous reviendrons si nous passons à nouveau par Makassar
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All Good

All Good
Stayed 2 nights in Oct 2017
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice omnfortable hotel

Check in staff were very friendly and helpful. Rooms comfortable.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay at Novotel Makassar

Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Stayed 3 nights in Aug 2017
Verified

4/10 Poor

Fina

Disliked: Staff & service, property conditions & facilities, room comfort

So crowded hotel

Expected good experience with a new hotel but little bit dissapointed: too crowded during breakfast plus no sun shade that made ineffective seats, sirloin steaks was so hard and not tasty, air con seems not work well at midnight. Hope it will improve. But the price of meals and room were surprisingly low.
Verified

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay at Makassaru

Shower was not hot enough. But overall worth stay. Happy to come back again.
Verified

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay at Makassar.

Spend very comfortable stay. Surely will stay again.
Verified

6/10 Okay

Verified traveller

DISAPPOINTED

Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)
Verified

10/10 Excellent

Maria Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay in Makassar

I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Bersih

Hotel bersih dan nyaman
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

At par with Novotel chain.

Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.
Verified

8/10 Good

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, the staff friendly, the response also good
Verified

4/10 Poor

Fenny Yunita

Disliked: Staff & service, room comfort

So many downsides but in an okay location.

The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door). The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers. The food also needs a lot of improvement in taste. The location is okay.
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel yang Sangat Istimewa

Hotelnya sangat bagus, baik dari desain, pelayanan, dan fasilitas yang disediakan. Terima kasih Hotels.com yang sudah membantu saya dalam melakukan pemesanan hotel ini.
Verified

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little luxury in Makassar

Stayed one night, had the most friendly welcome, felt very safe. Would have liked more vegetables or freshness on breakfast (they had coffee machines), but it was ok and quite locally oriented. They had facial scub in complimentary bag, which was a pleasant surprise for a traveller.
Verified

8/10 Good

마카오

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

양호

양호