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Hermes Palace Hotel Medan

3.5 star property

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Photo gallery for Hermes Palace Hotel Medan

Breakfast, lunch and dinner served
Exterior
Front of property
Fitness facility
Breakfast, lunch and dinner served

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Jl. Pemuda No. 22, Medan, North Sumatra, 20151
  • Place, Tjong A Fie's Mansion
    ‪5 min walk‬
  • Place, Sun Plaza
    ‪14 min walk‬
  • Place, Grand City Hall
    ‪15 min walk‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪45 min drive‬

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | View from room

Superior Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Hermes Palace Hotel Medan

Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Free WiFi in public areas, free valet parking and free train station pick-up are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site.
Hermes Palace Hotel Medan offers 106 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.
During your stay at Hermes Palace Hotel Medan, you're just a quick walk from Tjong A Fie's Mansion. Features include free WiFi in public areas, free valet parking and free train pick-up service.
  • Free WiFi
  • Free valet parking, self-parking and extended parking
  • Enjoy a bite to eat at Sirocco, a bistro that serves Indonesian cuisine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Tjong A Fie's Mansion and Vihara Borobudur
  • Free train station pick-up shuttle service
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2982 square feet (277 square metres) and includes conference space. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hermes Palace Hotel Medan. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Medan hotel.

Sirocco – This bistro specialises in Indonesian cuisine and serves breakfast, lunch and dinner. Happy hour is offered. Reservations are required.
Hermes Coffee – On-site café.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hermes Coffee
  • Sirocco

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,982 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 250000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 300000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 150000 per person
  • Rollaway bed fee: IDR 250000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan

Hermes Palace Hotel Medan Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 37 reviews
Rating 8 - Good. 16 out of 37 reviews
Rating 6 - Okay. 10 out of 37 reviews
Rating 4 - Poor. 6 out of 37 reviews
Rating 2 - Terrible. 3 out of 37 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Vannan

Liked: Staff & service, amenities, property conditions & facilities
There were mosquitos at the lobby area. Other than that it was fantastic, the Conceige were fantastic
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Ahmed

Disliked: Property conditions & facilities
The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment…
Stayed 3 nights in Apr 2025
Verified

4/10 Poor

Ahmed

Disliked: Property conditions & facilities
The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment…
Stayed 4 nights in Apr 2025
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was terrible!! Never again 😡
Stayed 7 nights in Apr 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean enoght and services check in very very slow
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveller

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Hasrizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kamarnya bersih rapih

Bagus dan nyaman
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
体验比较一般
Stayed 3 nights in Nov 2017
Verified

2/10 Terrible

Ikhsan Dwi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor service and bad service. hotel crazy. lol
Stayed 1 night in Jun 2017
Verified

4/10 Poor

diana

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Close to everywhere but very bad services

First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.
Verified

8/10 Good

Verified traveller

Liked: Staff & service

Bra läge

+Mitt i staden och nära till köpcentrum -Ingen pool för att svalka sig -högt pris
Verified

6/10 Okay

Eunice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Excellent service

Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre. The staff were very kind, polite & helpful. The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette. Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain.
Verified

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel on Jalan Permuda

Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though!
Verified

8/10 Good

Fahri

Liked: Property conditions & facilities, room comfort

Good Location

Would stay their again
Verified

6/10 Okay

Verified traveller

Nyaman
Verified

8/10 Good

GOVENDA RAJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BERSIH DAN SELESA

staff yang baik dengan senyuman manis dan keselesaan hotel yg teratur.
Verified

6/10 Okay

Hilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It's was great to stay here make me really really satisfaction...
Verified

8/10 Good

Santi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

staff ramah dan cooperatif

staff reception ramah, tidak ada kendala saat check in, smuanya berjalan lancar. kamar bersih.
Verified

8/10 Good

lenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friendly

the securities and receptionise in the hotel are friendly
Verified

8/10 Good

Erni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wenn reduzierter Preis dan ok.

mit dem reduzierten Preis 50% ist alles ok.
Verified

2/10 Terrible

alan

Disliked: Staff & service, property conditions & facilities, room comfort

NOT recommend anyone to stay at Hermes Hotel Medan

Coming to Medan after a long road trip from the airport, you expecting a good reception from the hotel staff. But NOT at HERMES Hotel. Since payment fully paid NO SUCH additional requests permitted. Asked for adjoining rooms (as we booked 2 rooms), was turn down. Asked for late check out till 1500 (as we had stayed for 3 nites in 2 rooms), was turn down. Food was not good at all. We had the breakfast, because it had been paid for. I really regretted for choosing this Hermes Hotel. Then there was this hammering noise (due to renovations) at 2300 hours. What the hell? What was the hotel management thinking? Hello ... you know people trying to sleep at this time. For those planning to visit Medan, please choose other hotels to make your trip more meaningful and enjoyable.
Verified

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and close to the city centre

I really like this hotel.The service is good . The room is clean. The breakfast is marvelous and we can enjoy it at the top floor of the hotel with reasonable price. I shall stay here again for the next time I come to Medan
Verified

8/10 Good

Loes

Liked: Staff & service
Disliked: Room comfort

Prima hotel op centrale locatie

Positief: - Locatie, personeel en uitzicht vanaf dakterras Negatief: - Geen zwembad, geen ramen in de kamer dus continu donker.
Verified

8/10 Good

Juen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lots of food around hotel

Many local food around the hotel. Near to the famous tabona (curry noodle), the breakfast from hotel isn't too bad either. Room is quite small with no window though, but quite clean and decent for my 2 nights stay.
Verified

6/10 Okay

Verified traveller

Sauberes Stadthotel

Ideal für kurzen Stop-Over in der Stadt, in Bahnhofsnähe