4/10 Poor
Crea
3 Sept 2025
Disliked: Staff & service, amenities, property conditions & facilities
The staff I interacted with were not welcoming, not friendly.
First, the keycard didn't work and had to be re-keyed.
The bathroom light didn't work so there was no light in the bathroom.
I don't understand why housekeeping had not notified the front desk of this, nor Maintenance. Apparently there were no maintenance staff on duty nor anyone else who could repair the light (presumably replacing light bulbs would have been sufficient).
The manager was not in and the desk clerk told me the place was full so I could not be moved to another room. She said she would leave a note for the manager who she believed would give me a discount. (She mentioned half off.)
The desk clerk in the morning (who I believe was the manger - also not friendly) was fairly dismissive of the issue, said no note had been left and in a curt, rather rude tone, said she could offer a refund of $10.
Her manner was very 'take it or leave it' so I took it and left.
Overall this was a very unpleasant experience. I will not be staying at any Motel 6 ever again and I would certainly not recommend it.
I understand the chain is basic and economical - I was not expecting high-end facilities and accommodations - but I believe all customers are entitled to warm and polite interactions with staff and fully functioning basic amenities.
Crea
Stayed 1 night in Aug 2025