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Springhill Suites Memphis East / Galleria

3.0 star property

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Photo gallery for Springhill Suites Memphis East / Galleria

Lobby
Flat-screen TV
Pillow-top beds, desk, laptop workspace, blackout curtains
Exterior
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
2800 New Brunswick Rd, Memphis, TN, 38133
  • Place, Wolfchase Galleria
    ‪2 min walk‬
  • Place, Saint Francis Hospital - Bartlett
    ‪3 min drive‬
  • Place, Graceland
    ‪25 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Flat-screen TV

Suite, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(43 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

7.6 out of 10
Good
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Mobility/Hearing Accessible, Tub)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, Multiple Beds (Mobility/Hearing Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Lobby
Fairfield Inn & Suites by Marriott Memphis East/Galleria
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.0 out of 5, Very good, 864 reviews
Fairfield Inn & Suites by Marriott Memphis East/Galleria

About this property

Springhill Suites Memphis East / Galleria

Hotel with free breakfast, 3-minute walk to Wolfchase Galleria
Along with an indoor pool, this smoke-free hotel has a 24-hour business centre and a business centre. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Springhill Suites Memphis East / Galleria offers 79 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

Guests aged under 18 years old are not allowed in the swimming pool or hot tub.

Our customers tell us that they can't get enough of the helpful staff at Springhill Suites Memphis East / Galleria. During your stay, you're just a quick walk from Wolfchase Galleria. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • Just a 3-minute walk from Wolfchase Galleria and 6 minutes by car from Bellevue Baptist Church
Public spaces have free WiFi. You'll find a 24-hour business centre on site. Free breakfast is available daily. An indoor pool, barbecue grills, and laundry facilities are also featured at the business-friendly Springhill Suites Memphis East / Galleria. Free self parking is available.

This 3-star Memphis hotel is smoke free.

Guests are served a free self-service breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 1998
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Fitness facility
  • Hot tub
The following facilities are closed on Wednesday and Thursday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Galleria Hotel East
Springhill Suites Memphis East Galleria Hotel
Springhill Suites Galleria Hotel
Springhill Suites Memphis East Galleria
Springhill Suites Galleria
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria
Springhill Suites Memphis East / Galleria Hotel
Springhill Suites Memphis East / Galleria Memphis
Springhill Suites Memphis East / Galleria Hotel Memphis

Springhill Suites Memphis East / Galleria Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 992 reviews
Rating 8 - Good. 270 out of 992 reviews
Rating 6 - Okay. 139 out of 992 reviews
Rating 4 - Poor. 96 out of 992 reviews
Rating 2 - Terrible. 73 out of 992 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Megan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was filthy, smelled like cigarette smoke and the smoke detectors had veen pulled out of the ceiling. The second room they moved me to smelled like urine. The third one was clean, but the tv didnt work and it was very noisy. I will never stay there again.
Stayed 2 nights in Oct 2025

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and made us feel welcome. The breakfast was also very good, and we got a good night's rest.
Stayed 1 night in Sep 2025

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is in Desperate need of a renovation the pool area looked like something from a horror film and the pool was oily and the water was dirty I would not recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Yashar

Stayed 1 night in Sep 2025

4/10 Poor

Caitlynn

Stayed 1 night in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was cheerful and helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times the rooms are nice an clean the sofa bed is a bonus an the breakfast an indoor pool are always good for kids. We would stay here again
Stayed 1 night in Sep 2025

10/10 Excellent

Ma Zianne

Stayed 5 nights in Aug 2025

4/10 Poor

Ingrid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room keys didn't work, t.v didn't work, bathroom was dirty, sofa bed boards broken sofa bed was falling in on one side. Had to wait on towels, carpet wasn't vacuum, no trash liners in trash cans. Tub wasn't clean. Horrible experience for a Springhill hotel...
Stayed 2 nights in Aug 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, property conditions & facilities
This property had roaches in the mini refrigerators, ants, mold in the bathrooms, gnats in the rooms, stains all over the room floor, doors that you can look through and see the hallway, and smoked out rooms covered up with fragrance. This hotel is horrible and is no better than staying in a 0 star motel room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ma Zianne

Stayed 4 nights in Aug 2025

6/10 Okay

Cheyenne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
while the staff was great, the accommodations were not, our room spelled like week old moldy water, the tub had some stains around it, we were looking forward to using the pool and hot tub, which the hot tub was closed and wasn’t stated on the website, and the pool looked like it wasn’t cleaned other than skimmed on the top. the breakfast was good for a breakfast included in a hotel stay.
Stayed 3 nights in Aug 2025

4/10 Poor

Dave

Liked: Cleanliness
The Expedia description for this property is deceptive and inaccurate. It states "guest can use a nearby fitness center (free access)". This is not true, the only fitness option is a small fitness room inside the hotel with very limited equipment. This was the deciding factor for me selecting this hotel, so I was very disappointed to find out it was false. I don't appreciate being lied to.
Stayed 2 nights in Aug 2025

4/10 Poor

Patricia

Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always the spot we choose

We stay here each time we take daughter back to college. The room is spacious. The beds are comfy and ac works great. The carpet in the room had some big red stains like paint. Breakfast is ok. Not a big selection but it’s ok.
Stayed 1 night in Aug 2025

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Fredia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Shani

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was really nice, but it was no good. I had to switch my room right when I got there because it was wet all around the side of one side of the bed/room. Switched my room and it was the same situation. Towels appeared dirty, and the hallways reeked of marijuana. The breakfast was awful.
Stayed 2 nights in Aug 2025

8/10 Good

Felipe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very good, my back did not hurt during the stay as it usually does on other hotels.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good value

Very clean rooms and extremely comfortable beds with quality linens. Nice staff. Breakfast was decent, but the breakfast area could use a deep clean of chairs and carpets. Wonderful desk area and chair in the room
Stayed 1 night in Aug 2025

2/10 Terrible

Elijah

Stayed 1 night in Aug 2025

2/10 Terrible

Brad

Disliked: Cleanliness, property conditions & facilities

Don't stay here. Check recent reviews.

Stayed here because of the 8.0 hotels.com rating, price and location. I think the 8.0 rating is a holdover from better days. The fitted sheet had a gray spotted area that looked like old mildew. There was a bundled power cord and piece of equipment plugged into a hall power outlet and laying about halfway across the hall to our room. One of the emergency light fixtures in the hall was buzzing. There was water on the floor in the exercise room. There was water on the floor in the first floor hallway with a sign warning about wet floor. The toilet in our room had a ring and looked like it hadn't been cleaned in a while. Tile was coming away from the wall several places around the floor of the bathroom. There was stuff on the floor that made it look like the room hadn't been vacuumed before we arrive. The next morning there was a sticky wet area at one of the exits to the parking lot. The dryer didn't work but at least it had an out of order sign. The first floor ice maker didn't work and didn't have a sign. I heard a guest telling another guest the ice maker on the third floor worked. When I was walking the hallways looking for ice I saw at least 6 doors propped open with the security latch and two doors with the handles remove and one with the handle in place and the lock cylinder removed.
Toilet ring
Bathroom tile at the intersection of the wall and floor coming loose
At least the dryer had an out of order sign. The first floor ice maker was out of order without a sign
Water and sign there for hours, why not just mop it up?
Stayed 1 night in Jul 2025

6/10 Okay

Terri

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Not what I expected from the brand of hotels

Customer service was great. Breakfast was horrible- almost everything was from the freezer. Fruit was not fresh. Laundry facility was down. Jacuzzi was out of order.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mooli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very dirty, pool was partially decommissioned and smelly and the entire place and room smelled bad. Also broken stuff in room
Stayed 1 night in Jul 2025