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Novotel Mexico City Toreo

4.0 star property
VIP Access

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Photo gallery for Novotel Mexico City Toreo

Enjoy a city view from the large window, with a comfortable sofa and a hanging chair.
Relax in this stylish room with a large sofa, hanging chair, and city view.
Enjoy a panoramic city view from the large window, with a comfortable sofa and desk for working or relaxing.
Relax in a spacious room with a large bed, separate seating area, and city view.
Relax in style with a city view from the large window, a comfortable hanging chair, and a sofa set.

Popular amenities

  • Parking available
  • Pet-friendly
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500
  • Toreo Parque Central
    ‪1 min drive‬
  • Centro Citibanamex Convention Center
    ‪3 min drive‬
  • Plaza Satelite Shopping Center
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed (Master)

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Novotel Mexico City Toreo

Eco-certified hotel with 3 restaurants and 24-hour front desk
3 restaurants, valet parking and a business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services and a 24-hour front desk. Housekeeping is available on request.
Novotel Mexico City Toreo offers 168 air-conditioned accommodations with minibars and a safe. 50-inch plasma televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Naucalpan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Novotel Mexico City Toreo , you'll be within walking distance of Toreo Parque Central. Free WiFi in public areas, 3 restaurants and a business centre are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute drive from Toreo Parque Central and a few minutes from Centro Citibanamex Convention Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There are 3 restaurants on site. Public spaces have free WiFi. Business amenities include a business centre, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 215 square feet (20 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. The eco-certified Novotel Mexico City Toreo also features tour/ticket assistance, concierge services, and a front desk safe. For a fee, parking is available.

This 4-star Naucalpan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
Novotel Mexico City Toreo has 3 restaurants on site.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (MXN 130 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 350 per person
  • 3 restaurants

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space
  • 5 meeting rooms
  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 per person
  • Airport shuttle fee: MXN 490.00 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
  • Valet parking fee: MXN 130 per night (in/out privileges)
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Novotel Mexico City Toreo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Novotel Mexico City Toreo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 307 out of 463 reviews
Rating 8 - Good. 84 out of 463 reviews
Rating 6 - Okay. 27 out of 463 reviews
Rating 4 - Poor. 10 out of 463 reviews
Rating 2 - Terrible. 35 out of 463 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oxxo on site super convenient
Stayed 3 nights in Apr 2025

10/10 Excellent

Isaac Osornio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, solo les falla el tema de valet parking
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandra, East Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Aranzazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Edgar

Stayed 1 night in Mar 2025

8/10 Good

Sakhy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a decent stay at this hotel, which offered a convenient 24-hour front desk and room service. This was especially helpful since I arrived on a late flight. However, the food quality was below average and overpriced. One major drawback is the hotel's location. There are no restaurants or amenities nearby, making it necessary to rely on taxis or ride-hailing services like Uber. While this isn't a huge issue, the traffic in the area can be terrible, leading to lengthy travel times and increased costs. Overall, if you plan to stay here, be sure to plan your outings carefully to avoid getting caught in traffic. Despite its limitations, the hotel provides a comfortable place to rest, especially for those arriving late at night.
Stayed 6 nights in Feb 2025

10/10 Excellent

Juan A

Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pet friendly

Todo excelente, es un hotel Pet friendly y cuidan cada detalle.
Stayed 1 night in Feb 2025

10/10 Excellent

Cecilia

Stayed 1 night in Dec 2024

8/10 Good

maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Es un buen hotel, pero para el costo, no logré que me dieran unos copitos de algodón
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent great experience
Stayed 3 nights in Nov 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
I went there for work so the location was good but to stay while on vacation will be an other story. The area is not really safe to wall around especially for a woman alone.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ruperto Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful just that traf
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Clean, modern, quiet, and professional. I’m not sure what the other negative reviews are about… yes it’s not in city center but how is that the fault of the hotel? Did you not look at a map before you booked?
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Raashid

Stayed 6 nights in Sep 2024

10/10 Excellent

Isa

Stayed 4 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and facilities, restaurants, etc. the only bummer was that there was nothing else around and you had to get an Uber which could take forever b/c of traffic. But, otherwise, I LOVED it. Would absolutely stay again and plan outings accordingly.
Stayed 3 nights in Sep 2024

8/10 Good

Jose, Bell Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel little noisy due to construction next door
Stayed 3 nights in Aug 2024

10/10 Excellent

Solidservicios

Stayed 1 night in Jul 2024

10/10 Excellent

Nathan

Stayed 2 nights in Jul 2024

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, amenities
The room service was terrible, I tried to call them for 1 hour and 30 minutes and they said the line was busy. I went downstairs and they were not busy, and the servers were on their cellphones instead of answering the calls for the customers.
Stayed 3 nights in May 2024

6/10 Okay

JOSE ALFREDO

Stayed 1 night in May 2024

10/10 Excellent

Jose humberto

Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024