Diplomat Beach Resort Hollywood, Curio Collection by Hilton

4.5 star property

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Photo gallery for Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Sports facility
Exterior
2 bars/lounges, cocktail bar, lobby lounge
View from room
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Bar
  • Room service

Explore the area

View in a map
3555 S Ocean Dr, Hollywood, FL, 33019
  • Place, Hollywood Beach
    ‪6 min walk‬
  • Place, Gulfstream Park Racing and Casino
    ‪6 min drive‬
  • Place, Aventura Mall
    ‪8 min drive‬
  • Airport, Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)
    ‪16 min drive‬

Room options

Room, 1 King Bed (Intracoastal View)

8.8 out of 10
Excellent
(88 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Partial Ocean View

8.6 out of 10
Excellent
(22 reviews)
  • 38 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

1 King Bed, Corner Room, Intracoastal View, Terrace Balcony

7.4 out of 10
Good
(8 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(33 reviews)
  • 38 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(108 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Diplomat Suite, Intracoastal View)

8.2 out of 10
Very good
(15 reviews)
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Corner (Corner Suite)

8.4 out of 10
Very good
(10 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Room, 1 King Bed (Intracoastal View)

  • 139 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Oceanfront

8.6 out of 10
Excellent
(82 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Balcony (Intracoastal View)

8.2 out of 10
Very good
(27 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(25 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Balcony, Oceanfront

8.8 out of 10
Excellent
(59 reviews)
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub (Accessible, Mobility/Hearing/Bathtub)

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible (Roll-In Shower)

  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(21 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Balcony (Intracoastal View, Mobility & Hearing)

7.6 out of 10
Good
(5 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(16 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Penthouse, 1 King Bed, Balcony, Oceanfront

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

2 Double Beds, Partial Ocean View, High Floor

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

2 Double Beds, Ocean Front View, High Floor

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

2 Double Beds, Intracoastal View, Balcony, High Floor

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

2 Double Beds, Ocean Front View, Balcony, High Floor

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

1 King Bed, Partial Ocean View, High Floor

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Partial Ocean View, Balcony, High Floor

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Corner Room, Intracoastal View, Terrace Balcony, High Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Intracoastal View, High Floor

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Ocean Front View, Balcony, High Floor

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Luxury resort connected to the convention centre in Hollywood with 5 restaurants
Catch some rays at the beach or spend the day relaxing at Diplomat Beach Resort Hollywood, Curio Collection by Hilton's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Diplomat Beach Resort Hollywood, Curio Collection by Hilton offers 1000 accommodations with laptop-compatible safes and complimentary bathrobes. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower, designer toiletries, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool, a sauna, a 24-hour fitness centre and complimentary bicycles.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Diplomat Beach Resort Hollywood, Curio Collection by Hilton. During your stay, you'll be connected to the convention centre and just a quick walk from Hollywood Beach. Enjoy features like free WiFi in public areas, plus 5 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a refreshing drink include 5 restaurants, 2 coffee shops/cafes, a beach bar and a poolside bar
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages, aromatherapy or body wraps at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the family-friendly amenities
  • Just a 3-minute drive from North Broadwalk and 5 minutes from Gulfstream Park Racing and Casino
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Diplomat Beach Resort Hollywood, Curio Collection by Hilton, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as kayaking and motor boating.

There are 5 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers an outdoor pool, a 24-hour fitness centre and a steam room. Parking is available for a fee.

This 4.5-star Hollywood resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
Counter Point Cafe – This café only serves light fare. Guests can enjoy drinks at the bar.
Diplomat Prime – This fine-dining restaurant specialises in American cuisine. Open daily.
Point Royal – This restaurant serves breakfast, lunch and light fare. Open daily.
Tiki Bar – This cocktail bar is located on the beach. Open daily.
The Hotel Bar – On-site lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 50 per night; includes in/out privileges)
  • Secured, covered valet parking on site (USD 61 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 8 to 35 for adults and USD 8 to 25 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Counter Point Cafe
  • Diplomat Prime
  • Point Royal
  • The Hotel Bar
  • Tiki Bar

Things to do

  • 24-hour gym
  • Beach volleyball
  • Boat and paddles
  • Children's club
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Paddleboard
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • Beach toys
  • Children's club (surcharge)
  • Children's games
  • Grocery/convenience store
  • In-room cot
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 46 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (209,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 5 August 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 55.37 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room safe
  • Nearby fitness centre access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 35 for adults and USD 8 to 25 for children
  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per 24-hour period (rates may vary)
  • Covered self-parking fee: USD 50 per night (in/out privileges)
  • Valet parking fee: USD 61 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Diplomat Resort
Diplomat Westin
Westin Diplomat
Westin Diplomat Hollywood
Diplomat Resort Spa Hollywood Curio Collection by Hilton
Westin Diplomat Resort Hollywood
Diplomat Beach Resort Hollywood Curio Collection Hilton
Diplomat Beach Resort Curio Collection Hilton
Diplomat Beach Hollywood Curio Collection Hilton
Diplomat Curio Collection Hilton
The Westin Diplomat Resort & Spa
Diplomat Beach Curio Collection Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton

Diplomat Beach Resort Hollywood, Curio Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1893 out of 3166 reviews
Rating 8 - Good. 506 out of 3166 reviews
Rating 6 - Okay. 316 out of 3166 reviews
Rating 4 - Poor. 178 out of 3166 reviews
Rating 2 - Terrible. 273 out of 3166 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marlon

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Stayed 2 nights in Jul 2025

8/10 Good

Rodlie Cajuste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Denise, Atlanta

Travelled with group
Liked: Cleanliness
This was my 5th stay at The Diplomat and by far my worst. I booked an oceanfront high floor with balcony room. There was sticky residue all over the bathroom mirror. The bath towels were obviously old. So old that the white towels were light gray. As a Hilton Gold member I did not receive my benefits or points. The staff were not warm and welcoming as they have been in previous years. The property is not the luxury property it once was.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ronnie

Travelled with partner
Liked: Amenities
Room was spacious and great views of the ocean. The dining was also great. Great service quick response from front desk.
Stayed 2 nights in Aug 2025

6/10 Okay

giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I did not like that I was not informed that the prime restaurant was closed and I did not like that there was a convention of young cheerleaders 12-16 years attending it was mayhem. I have been a loyal curio client.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lafonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful. It’s sits right on the beach.
Stayed 4 nights in Aug 2025

2/10 Terrible

Ada, miami

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property states on line like its a 5 star hotel first of all when u get to the hotel no one helps with the luggage, they also charge a $500 deposit witch is crazy I also asked in the front desk if some one can help me do something for a bday they told me the will get in contat with me and no one called …,I paid for a better room but the beds do not acomadate for two people and we were 3 guest,they are very small as well as the rooms the balcony is dirty and not taken care of if you call the front desk no one answer's , When you go out to the pool everything is old and has mold as well as the bar at the pool closes early and around six oclock the are picking up everything and you feel like they are kicking you out… The other pool was open and the following day it was close for repair .. They have 2 restaurants witch one was closed so you have to go out for dinner some were else cause everything is extremely expensive… They say its a smoke free environment but the hall ways smell like mariguana …
Stayed 2 nights in Aug 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family friendly property with hospitable staff and on-site activities.
Stayed 3 nights in Aug 2025

6/10 Okay

Cathy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We couldn’t hear the music due to so much noise from construction. The upstairs pool closed out of nowhere two days after we got there for the rest of our stay for more construction. I went on this trip to celebrate a big milestone and left disappointed. This place used to be so much better. We asked for an upgrade to have a balcony and they wanted us to pay more money. It was not worth anywhere near what I spent.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ernesto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To expensive and no good conditions
Stayed 2 nights in Jul 2025

10/10 Excellent

Carlos

Stayed 1 night in Jul 2025

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities
The entire stay amazing and enjoyable. I will return to this resort in the future and recommend to family and friends!
Stayed 3 nights in Aug 2025

2/10 Terrible

Carmen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I thought this was a five star hotel it wasn’t. The bed was hard and the towels felt like sandpaper.Towels felt like we were a SuperEight motel and bed horrible at a five star price. The shower would only work on super hot. My husband had to use the bathroom and there was no toilet paper in our room. I called down to front desk and it took them 20 minutes to bring up some and they only brought one we were there for five nights. Why no extra toilet paper no where.We had a noise refrigerator and we couldn’t get any sleep and oh top of that they had a cheerleading convention kids everywhere not the kind of vacation we wanted. Couldn’t use pools or get chairs to sit in by the pool no matter how early we went about 70 people in each pool. We contacted manager and she made it seem like it was our fault that the we didn’t inform her we told the maid.It was a horrible experience and I have videos of the refrigerator and the trash that was left outside our room for two days with date stamps. I feel like we were robbed of a nice vacation and manager only took off resort fees and continued to try and make us at fault. How can a nice five star hotel run out of toilet paper and have you wait 20 minutes for it? Very unsatisfied customer
Stayed 5 nights in Jul 2025

6/10 Okay

Tawfik

Travelled with family
Liked: Amenities
Very noisy construction from 7:30 am to 5 pm. I couldn’t sit at the balcony or at pools because of the noise. Unfriendly Front Office
Stayed 4 nights in Jul 2025

10/10 Excellent

Jeovanny

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was great would return
Stayed 1 night in Jul 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing overall great experience and I would definitely stay again!
Stayed 3 nights in Aug 2025

8/10 Good

Iris

Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still have construction ongoing, but minimally invasive
Stayed 4 nights in Jul 2025

10/10 Excellent

Rosemary

Stayed 2 nights in Aug 2025

10/10 Excellent

Anyelis

Travelled with family
Stayed 2 nights in Aug 2025

6/10 Okay

Courtney

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Our room wasn't ready until almost an hour after check in, we were only staying one night. They made us late to our concert.
Stayed 1 night in Jul 2025

2/10 Terrible

Yerem

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience, hotel was under construction i was not told, beach was dirty. Room Service was horrible, dirty towels all over only one room was serviced i will never stay there again, nor will i ever book my trip with expedia.
Stayed 8 nights in Jul 2025

10/10 Excellent

Daqun

Stayed 3 nights in Jul 2025

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. Great ambience! Would go again.
Stayed 2 nights in Aug 2025