"We were given the wrong room number when we checked in & couldn't get into the room we had been sent to " More
22 Sep 2019 by Roberto Simone
Dear Guest, Thank you for taking the time to share a five out of five rating with us on your recent experience at Villa Rosa Kempinski Nairobi. We look forward to hosting you once again in the coming days. Best Regards Roberto Simone
21 Jul 2019 by Philippe Charraudeau
Dear Guest, Thank you for sharing a recent review and rating on your experience with us. Firstly apologies for the inconvenience caused with regard to incorrect details of your room. I will personally look into the communication gap here between our Front Office team and yourselves. We do hope that you still enjoyed the rest of your stay with us, and we look forward to hosting you once again in the coming days. Best Regards Philippe Charraudeau
17 Jul 2017 by Kees Heuveling, General Manager
Dear Ebookers, Many thanks for your recent review on Expedia. We are very pleased to read that you enjoyed your overall experience at the hotel. We look forward to hosting you on many more occasions. Warm Regards
11 Aug 2019 by Roberto Simone
Dear Guest, Thank you for the five out of five rating. We have had your review translated by a professional agency. It's a pleasure to read you enjoyed your overall stay with us and appreciated the quality of food. I will share this wonderful feedback with our kitchen team. Look forward to hosting you once again in the coming days. Best Regards Roberto Simone
Villa Rosa Kempinski offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 8428 square feet (783 square metres) and includes a conference centre. A sauna, spa services, and a terrace are also featured at the luxury Villa Rosa Kempinski. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Nairobi hotel.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking , Free valet parking
Villa Rosa Kempinski offers 200 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Cafe Villa Rosa – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.
K Lounge – This bar serves breakfast and light fare. Open daily.
Lucca – This theme restaurant specialises in Italian cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
88 – This restaurant specialises in Pan-Asian cuisine and only serves dinner. Reservations are required. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Kempinski The Spa has 9 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
