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Hotel Zara

2.0 star property

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Photo gallery for Hotel Zara

Bar (on property)
Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi
Hallway
Hallway
Superior Double or Twin Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
Via Firenze 81, Naples, NA, 80142
  • Place, Spaccanapoli
    ‪7 min walk‬
  • Place, Naples National Archaeological Museum
    ‪20 min walk‬
  • Place, Port of Naples
    ‪3 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Shared Bathroom

Standard Room, 2 Single Beds, Shared Bathroom | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Room, 2 Single Beds, Shared Bathroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Quadruple Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room with Balcony

Family Room with Balcony | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Family Room with Balcony

  • 36 sq m
  • Sleeps 5
  • 1 Queen Bed OR 3 Single Beds

View all photos for Classic Single Room

Classic Single Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Classic Single Room

  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room Single Use

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Zara

Hotel with a restaurant, a quick walk to Spaccanapoli
A restaurant, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include coffee/tea in a common area, a 24-hour front desk and a library.
Hotel Zara offers 14 accommodations with a safe and a hairdryer. 18-inch LCD televisions come with digital channels. This Naples hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
During your stay at Hotel Zara, you're just a quick walk from Spaccanapoli. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Amenities include a front desk safe, multilingual staff and a lift
  • 8 minutes by foot from Spaccanapoli and a 2-minute drive from Naples National Archaeological Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, multilingual staff, and coffee/tea in common area are also featured at Hotel Zara.

This Naples hotel is smoke free.

Hotel Zara has a restaurant on site.
Room service is available.

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 10:00 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT063049A1ZJ2YBQZG
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Zara
Hotel Zara Naples
Zara Naples
Zara Hotel Naples
Hotel Zara Hotel
Hotel Zara Naples
Hotel Zara Hotel Naples

Hotel Zara Reviews

Reviews

6.8
Rating 10 - Excellent. 54 out of 328 reviews
Rating 8 - Good. 109 out of 328 reviews
Rating 6 - Okay. 101 out of 328 reviews
Rating 4 - Poor. 39 out of 328 reviews
Rating 2 - Terrible. 25 out of 328 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Eliza

Travelled with group
Liked: Cleanliness
Nice, cleanly hotel with friendly staff. Poor area around the hotel however close to transport links and nicer areas.
Stayed 3 nights in Jun 2025

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very good. Wasn’t greeted when I arrived. Standard of room very poor and the location was very unsafe and rough with every night bundles of people outside the entrance and across the street selling second hand goods on the pavement. The city in general was not a nice place.
Stayed 3 nights in Jun 2025

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities, room comfort
This is a very old, no-frills hotel near the central train station in Naples. If you just want to save money with a bare bones room, this place is sufficient, and the desk staff are very nice. There just isn’t much in the way of perks - no breakfast offered, and beds that are hard as a rock (which is somewhat normal for Italy though). It did the job for a one night stay, but I probably wouldn’t book for an extended trip.
Stayed 1 night in Jun 2025

4/10 Poor

Thomas

Travelled with family
Disliked: Amenities, property conditions & facilities
It is not a hotel in the sense most people would consider a hotel. It is one floor of an apartment building. Area is filthy and very sketch . It was close to metro station. Staff was nice . Do not rent the shared bathroom . Shower was always clogged up . It had Spiders and mosquitoes in it often. Naples it very dirty and filled with shady people that just walk around or sell things on cardboard at all hours of the night. Police were friendly. WiFi worked well. AC worked but could not adjust it much. .
Stayed 8 nights in Jun 2025

4/10 Poor

Melissa

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The building looked extremely neglected when we arrived—dirty, full of cobwebs, like something out of a horror movie. The room itself was fine, but the next day the cleaning staff came knocking on our door before the check-out time. When we told them it wasn’t time yet, they were extremely rude.
Stayed 1 night in Jun 2025

2/10 Terrible

FURHATH

Disliked: Cleanliness, amenities, property conditions & facilities
unsafe for family, I had reservation for 4 nights but checked out the next morning. I don’t want to stretch any further but this is NOT a family friendly hotel. Inappropriate activities were also taking place at night in rooms, doors don’t lock as the master keys are out at the front desk. On top of that, shower didn’t work … water clocked and horrible smell. But most importantly, with kids never pick this as an option! I am happy that one night is over. No refund or anything, but we found contrasting option on the Piazza Garibaldi square. Expensive than this horror show but totally worth it.
Stayed 4 nights in May 2025

4/10 Poor

Ali

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very unsafe neighborhood
Stayed 1 night in May 2025

6/10 Okay

Charisse

Disliked: Property conditions & facilities
The old man at desk was very gracious so no complaints there. Location is super seedy and location felt unsafe at night for solo female traveler.
Stayed 1 night in May 2025

10/10 Excellent

Yordan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Brendan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was gross- Shower was so small we couldnt use it. In a very sketchy neighborhood .
Stayed 1 night in Mar 2025

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great

Bad smell in the hallway of that connected the rooms. Same bad smell inside the room. The shower head looked to be in really poor conditions. There was a hole in the main door. No wifi, kettle or fridge. Beds and pillows were uncomfortable
Stayed 1 night in Mar 2025

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t stay. Awful hotel, awful service, dangerous zone. Went to the NH hotel at 1 am
Stayed 2 nights in Jan 2025

8/10 Good

achhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good but no cleanex papers in room. Noisy room .
Stayed 1 night in Oct 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived and they did not have a room for us so they walked us to another hotel and it was not a good area of the city. It was a terrible experience do not book at this hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel to stay in close to the station if you are planning to explore Naples
Stayed 2 nights in Aug 2024

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is in a good spot read bad reviews but had no problems. Staff were friendly and helpful. Room was clean and cleaned in our 3 night stay. Just be aware at night (late) as in any big cities.
Stayed 3 nights in Jun 2024

2/10 Terrible

Rob

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the most stressful stays we have ever had. The area the hotel is in is very unsafe and unclean. The hotel it self is unclean and not a place I would ever want to stay again. Would not recommend.
Stayed 1 night in Jun 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

4/10 Poor

JOHN

Stayed 2 nights in May 2024

2/10 Terrible

Abdul

Stayed 1 night in Apr 2024

4/10 Poor

Hannah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very convenient location because it was right next to the train station, but the hotel itself was not in a very safe place we felt (two girls). The man running it was very kind, and we were glad it was cheap. Would reccomend if you’re only there to quickly sleep and get out… shared bathroom/shower
Stayed 1 night in May 2024

2/10 Terrible

becky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk men were very impatient and not friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort

Handy hotel but not with a family

We stayed here for two nights and the location was great if you use a train to get in and out of the city, but expensive if you park a car. The room was comfortable but not really for a family with a young child due to it being very basic and not the cleanest. I would stay here if I backpacked, which would be much more suitable. The staff on the front desk were very kind and helpful, they gave us many recommendations of restaurants and experiences. Lastly I need to add, the location of the hotel is next to the main train station which is renowned for not being too safe. We were safe every time we went out but only stayed out whilst the sun was visible due to having a baby and there were lots of army/police by the train station due to the amount of junkies locally. Cheap and easy hotel if not with a family!
Stayed 2 nights in Apr 2024

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place near the train and metro station. Basic but comfortable bed, good a/c and shower water pressure. Common area elevator.
Stayed 1 night in Nov 2023