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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Lobby sitting area
View from room
Egyptian cotton sheets, premium bedding, in-room safe, desk
Property entrance
Suite, 1 King Bed (Chelsea) | Room amenity

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.4 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(110 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hayden

Hotel with a 24-hour fitness centre, 6-minute walk to Madison Square Garden
A 24-hour fitness centre, a 24-hour business centre and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 325 out of 1008 reviews
Rating 8 - Good. 247 out of 1008 reviews
Rating 6 - Okay. 207 out of 1008 reviews
Rating 4 - Poor. 114 out of 1008 reviews
Rating 2 - Terrible. 115 out of 1008 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

One

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel como tal no tiene parque propio y el parqueo más cercano cobraron $60 y solo nos dieron un descuento de $10 porque nos hospedamos en el hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Stayed 3 nights in Jul 2025

10/10 Excellent

olivia, Hobarti

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good stay, only suggestion would be to have firmer mattresses. Overall a great exp, great guest services, friendly accommodable staff. Suggestion: Room temp was rather warm at a permanent temp of 68 and invest in Better Mattresses
Stayed 4 nights in Aug 2025

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Jeffrey, Redondo Beach

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Good price, safe hotel, fantastic location. But... room was a bit worse for wear, dirty (not filthy). It's a perfectly fine place if you're looking to save money - but with about 10 hotels in the near few blocks, they need to slap a few coats of paint on the rooms and maybe do a bit of deep cleaning. Staff was very friendly. Loved the breakfast guys vibe - put me a good mood for the day.
Stayed 2 nights in Aug 2025

6/10 Okay

Mario, Los Angeles

The A/C did not operate
Stayed 2 nights in Aug 2025

2/10 Terrible

JIAN

Stayed 1 night in Aug 2025

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel met my needs. Reasonable price for NY hotel. Very nice, efficient staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Syed Iqbal

Stayed 2 nights in Aug 2025

6/10 Okay

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn't stay here again

Pros- location was convenient, close to the subway and within walking distance to many attractions. Small continental breakfast included-fruit, yogurt, muffins, coffee. Cons- check-in says 3:00 but our room wasn't ready till almost 4:00. AC didn’t work & it was HOT. We asked for it to be fixed or to change rooms but it didn’t happen. No fitted sheet on the beds just a top sheet over a very loose fitted plastic covering. No curtain or door on the shower & the shower head was horrible so water got everywhere & made it almost impossible to wash your hair. Definitely wouldn't stay here again.
Stayed 3 nights in Aug 2025

6/10 Okay

Daniel

Liked: Staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

Saeed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was horrible no air-conditioning no service. I have to check out in mid night.
Stayed 5 nights in Aug 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the Garden Street Stay

Solid place to stay. Friendly staff and very clean. Nothing too fancy. Top floor bar has been closed since COVID:( but staying on the garden street is fantastic.
Stayed 4 nights in Aug 2025

8/10 Good

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room; very comfortable and clean. Internet svc was spotty at best. Decent continental bkfst with very comfortable dining arrangements Great location to interesting venues in lower west side. .
Stayed 2 nights in Aug 2025

6/10 Okay

Adrian, SAN ANGELO

Travelled with family
Liked: Staff & service
Convenient location and a subway station a few feet away.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional!. Our room was great. Located near the subway. A restaurant would be nice, but there are some close by....
Stayed 3 nights in Jul 2025

6/10 Okay

Loel

Travelled with family
We stayed for 3 days and 2 nights. We were given a room with faulty shower which I reported and then faulty AC. Tried to repair it but failed. We were given the chance to shower to other room as no rooms available yet for us to be transfered which I guess its good gesture. Then finally we were transferred to another room with no help provided. Only 2 towels available for family of 4. Requested for extra but it toom them 4 hrs to deliver with several calls attempts. The very down side was the breakfast. It was continental which theynserve comes from original packaging that looks like they just bought it from Seven Eleven. Fruits only apple or banana. No cereals for kids. Not very nice breakfast.
Stayed 3 nights in Jul 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very convenient to the public transportation and the deli store around the corner. The front desk staff went over, above and very welcoming. Due to front dest staff hospitality I gave this hotel 3 star. Your housekeeping department needs to be more vigilant on keeping on top of the rooms decor, example the shower handle came off in my hand while I was trying to adjust the water temperature. The last guest left a dirty makeup cloth on the shade. Left a note for the room technician attention, but did not address the issue, also the lounge chair could do with an upholstery cleaning and the air condition needs attention. Other than that felt safe and enjoyed my stay.
Stayed 4 nights in Jul 2025

4/10 Poor

Laronda

Business traveller
Disliked: Amenities
The bed felt like a cot, lumpy and the sheets felt like sand paper, I had to checkout a few hours after checking in. Stains on the walls, they don’t answer the phone downstairs,won’t catch me back there.
Stayed 1 night in Jun 2025

8/10 Good

Stephan

Travelled with partner
Liked: Amenities
Only sweet breakfast was unenough
Stayed 3 nights in Aug 2025

8/10 Good

Alexander

Stayed 7 nights in Jul 2025

6/10 Okay

alicia

Disliked: Staff & service
No customer service or any friendliness from the front desk.
Stayed 5 nights in Jul 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had an amazing stay. Really convenient and perfect for a NYC trip. Staff is amazing. Only issue was no AC. We finally got the ac fix on the fourth day of our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Mujtahid

Stayed 3 nights in Jul 2025