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Hotel Hayden

Property class: 4

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Photo gallery for Hotel Hayden

Lobby sitting area
Egyptian cotton sheets, premium bedding, in-room safe, desk
View from room
Property entrance
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(116 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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View from property
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  • Free Wi-Fi
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includes taxes & fees
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About this property

Hotel Hayden

A 24-hour fitness centre, a 24-hour business centre and self parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Free breakfast, free WiFi in public areas and a 24-hour gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served daily. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 321 out of 1004 reviews
Rating 8 - Good. 237 out of 1004 reviews
Rating 6 - Okay. 211 out of 1004 reviews
Rating 4 - Poor. 111 out of 1004 reviews
Rating 2 - Terrible. 124 out of 1004 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Shabnam

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was neglected; the heater didn't work and overall, a horrible hotel
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.
Stayed 4 nights in Jan 2026

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026

2/10 Terrible

Amar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.
Stayed 1 night in Jan 2026

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a heating problem but they provided space heaters for the room
Stayed 1 night in Jan 2026

6/10 Okay

jeffrey

Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2026

10/10 Excellent

Steve

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.
Stayed 9 nights in Dec 2025

2/10 Terrible

steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Hayden was thé worst experience of a so called hotel I have ever had in my life. I felt mislead by Expedia and the hotel as this was rated a 4 star hotel, but didn’t have any working heating in the hotel. When I asked why it was so cold in the hotel when I checked in, the employee at the front desk told me it was only cold because the door opens and closes all the time but that the rest of the hotel was heated well. After going to my room, I found there was no heat, and cold air my blowing in my room and the temperature was 13 degrees Celsius in my hotel room when the temperature outside was -9 Celsius outside. The bed was the most uncomfortable bed, there were plastic on the bed and it felt like we were sleeping on plastic garbage bags. The bedsheets had dark stains and mold was found in the bathroom. We called after checking in to complain about the room a wanting a resolution to the problem and a refund but we were told no rooms were available and no manager on site to make any complaints but they could give us a space heater as a solution but could not get a full refund. We had to sleep in our hotel room with our clothes and winter jackets as they don’t have comforters on the beds and use 3 thin sheets as a comforter. This has been my worst hotel experience were I would usually lean on a big company like Expedia for hotel recommendations but learned quickly that the 4 start hotel we booked was closer to a 2 and a half star motel. Stay away from this hotel.
81 degrees on thermostat when we walked in the room, but it was broken and actually below 50 degrees ferenheit in the room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

8/10 Good

Heather

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The room was 100* when I arrived. I turned the temp down to 80* and left for the night. I returned around 3am to 67*. Front desk did nothing but tell me maintenance will be in at 8am. Waited… called down at 9am. 10am maid came to attempt to fix heat. Did not return to check like he said he would. Left for the afternoon. Still no heat when I returned. Attending manager came up to check out the system. “Fixed” it to go back to 100*. Comfortable bed! Good amount of space!
Stayed 4 nights in Dec 2025

8/10 Good

Maura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and the bed was comfortable. Had a little problem with the heat but the front desk staff were fabulous in response and went above and beyond to correct. Easy access to subway and nearby breakfast options were great. Overall a great Midtown spot and a great value.
Stayed 1 night in Jan 2026

10/10 Excellent

Sara

Stayed 5 nights in Dec 2025

8/10 Good

Nina

Stayed 1 night in Dec 2025

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Ziyi

Stayed 1 night in Dec 2025

6/10 Okay

David

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Staff was friendly. There was no microwave. Beds were old, squeaky & uncomfortable. Pillows were bad
Stayed 1 night in Dec 2025

10/10 Excellent

NICHOLAS

Stayed 4 nights in Dec 2025

4/10 Poor

Giovanni

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room heater was not working there were no extra blankets
Stayed 1 night in Dec 2025

6/10 Okay

Ally

Stayed 3 nights in Dec 2025

4/10 Poor

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the beds are a joke. Like at least get some decent sheets and comforters for the beds.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

4/10 Poor

Christopher

Disliked: Property conditions & facilities
The room was worn down, have of the lights were burnt out and the bed was very uncomfortable.
Stayed 7 nights in Dec 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Issue with heat in the room not working properly despite having engineer "fix" it while in the room. Was extremely cold overnight. Mattress also uncomfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025