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Hyatt Herald Square New York

4.0 star property

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Photo gallery for Hyatt Herald Square New York

Exterior
View from property
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Laundry
  • Gym

Explore the area

View in a map
30 W 31st St, New York, NY, 10001
  • Empire State Building
    ‪3 min walk‬
  • Times Square
    ‪12 min walk‬
  • Grand Central Terminal
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

7.6 out of 10
Good
(4 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(59 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (with Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hyatt Herald Square New York

Beaux Arts hotel with 2 restaurants and bars/lounges
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Hyatt Herald Square New York offers 122 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hyatt Herald Square New York. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute walk from Empire State Building and 5 minutes on foot from Macy's
  • Dogs welcome for a fee
There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the eco-certified Hyatt Herald Square New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
The Den – This restaurant serves breakfast and dinner.
Up on 20 – On-site rooftop bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 32.13 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews
Rating 8 - Good. 249 out of 1002 reviews
Rating 6 - Okay. 97 out of 1002 reviews
Rating 4 - Poor. 38 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Douglas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how quiet and peaceful it was, the vibes upon entering were welcoming and nice. Loved the patience of the staff members, also the room was so clean and there were no issues
Stayed 1 night in May 2025

10/10 Excellent

Zinoviy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere, courteous helpful staff, dining options, surroundings
Stayed 1 night in May 2025

4/10 Poor

Vanessa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was surprised at my below average stay in Times Square at the Hyatt. Upon check in the employee was clearly disgruntled and overworked. He complained to me and my family before asking us to wait almost 30 min to check due to housekeeping being behind. One of two elevators was out of service which caused us to experience considerable wait times to get to and from our room. The final straw was a 45 minute wait time for additional wash clothes because there were only two in the room (max capacity was 4 adults). Overall I am disappointed this was our experience. I brought my young cousin with me to celebrate her graduation and birthday for the first time in NYC. I will need to do considerable research before I ever stay at this location in the future.
Stayed 1 night in Jun 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Enrico

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice view from the terrace, good location
Stayed 1 night in May 2025

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!!
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities
You get what you pay for. Great for a few nights since you’re probably not going to be spending much time in the hotel. Hotel gyms aren’t known for being particularly well stocked but this was the sparsest I’ve ever seen. Took a while for a room to open up but this is pretty much standard for most hotels in Manhattan
Stayed 1 night in May 2025

6/10 Okay

Christopher

Stayed 2 nights in May 2025

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
One elevator is a big problem
Stayed 2 nights in May 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2025

10/10 Excellent

Kenneth

Stayed 2 nights in May 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time i have stayed and outside of the fact only one elevator with a very nice notice posted it is a great place.
Stayed 3 nights in May 2025

10/10 Excellent

Emad, Sixth October

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the places in Manhattan where for sure we’ll stay again.
Stayed 7 nights in Apr 2025

8/10 Good

Brian

Stayed 2 nights in May 2025

8/10 Good

Sung

Stayed 1 night in May 2025

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was good little staycation but one of the elevators were not working so it was only one elevator to go up and down for all guests and staff. Room was tiny
Stayed 2 nights in Mar 2025

10/10 Excellent

MAYRA

Stayed 1 night in Mar 2025

10/10 Excellent

thy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything
Stayed 1 night in May 2025

10/10 Excellent

Gizem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2025

10/10 Excellent

James, Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Location is nice. Easy walk to Madison Square Garden and Penn Station.
Stayed 2 nights in May 2025

2/10 Terrible

David

Liked: Cleanliness
My check in was supposed to be at 3pm I was not able to check in until 6:30 pm.
Stayed 1 night in May 2025

10/10 Excellent

Antonia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect walking distance to many places ! We loved how small it was ☺️
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mothers Day Overnight

All was good
Stayed 1 night in May 2025