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ibis Astana

3.0 star property

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Exterior
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Standard Room, 1 Double Bed | Premium bedding, down duvets, in-room safe, desk
Miscellaneous
Luxury Room, Multiple Beds, City View | Premium bedding, down duvets, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
38 Tauelsizdik Ave, Astana, 10000
  • Place, Schoolchildren's Palace
    ‪3 min walk‬
  • Place, Embassy of the United States, Astana
    ‪12 min walk‬
  • Place, Palace of Peace and Reconciliation
    ‪3 min drive‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds, City View

Standard Twin Room, 2 Single Beds, City View | Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, 2 Single Beds, City View

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed | Premium bedding, down duvets, in-room safe, desk

Premium Room, 1 Double Bed

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Twin Room, 2 Single Beds

Premium Twin Room, 2 Single Beds | Premium bedding, down duvets, in-room safe, desk

Premium Twin Room, 2 Single Beds

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Room, Multiple Beds, City View

Luxury Room, Multiple Beds, City View | Premium bedding, down duvets, in-room safe, desk

Luxury Room, Multiple Beds, City View

  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

Similar properties

Free daily full breakfast
Best Western Plus Astana
Yesil District
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 214 reviews
The price is €85
includes taxes & fees
17 Jun - 18 Jun
Best Western Plus Astana

About this property

ibis Astana

A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and a business centre. Housekeeping is available on request.
Ibis Astana offers 249 accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at ibis Astana, you're just a quick walk from Schoolchildren's Palace. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Ibis Kitchen
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Schoolchildren's Palace and a 2-minute drive from Hazret Sultan Mosque
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1938 square feet (180 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly ibis Astana. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Astana hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Ibis Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Ibis Bar – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: KZT 6,500 for adults and KZT 3,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ibis Bar
  • Ibis Kitchen

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,938 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Lift (99 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 15 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: KZT 7500 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 12000 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 6500 for adults and from KZT 3250 for children
  • Airport shuttle fee: KZT 10000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: KZT 7500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 12000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Ibis Astana offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 160140012523
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Ibis Astana
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Ibis Astana
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana (opening September 2014)
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Ibis Astana
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana (opening September 2014)

ibis Astana Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 74 reviews
Rating 8 - Good. 15 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 5 out of 74 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

OLGA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. good location. Close to the American embassy.
Stayed 5 nights in Nov 2023
Verified

6/10 Okay

Nicholas

Liked: Amenities
24hr bar service excellent
Verified

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !!! 10 stars hotel for the money
Verified

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service in all areas. Thank you to reception for assistance with accommodating all special requests. To bartender who brought meal to the room.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Anatolii

Liked: Cleanliness, staff & service
The windows have double glazing and extra layer of sun glass screen. It was really hot and stuffy in the room, AC worked pretty bad. We had to open the room door to get fresh air.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Viachaslau

Liked: Cleanliness, staff & service, amenities
Alles gut
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Abdul Kadir

Liked: Cleanliness, staff & service, amenities
Güler yüz güzel hizmet
Stayed 4 nights in Nov 2025
Verified

2/10 Terrible

ilhan

Disliked: Cleanliness, staff & service, room comfort
oda fiyatiyla ilgili oldugunu dusunuyorum fakat bir sise su koymak yerine sozde cevre dostuyuz vurgusunu yaparak boş surahi koymalari ve suyu odanin disinda cooller’dan alabilecegimizi yazmalari cok garipti. Klima sogutmak yerine sadece calisiyor sesi cikartiyordi. Oda sera gibi sicakti. Premium oda boyle ise standard oda da kalanlar icin cok uzgunum. Ibis otellerinde daha once kaldim ama bu denli kotu bir Ibis gormedim.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

mengmeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性价比高，
Stayed 2 nights in May 2025
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても快適に過ごせました！ありがとうございます！
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
s Personal war freundlich und hilfsbereit. Ich habe nur ict ganz rausgekriegt, wie das mit DEM PIZZAeSSEN im IBIS Restaurant war....
Stayed 2 nights in Jun 2023
Verified

8/10 Good

MISOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
샤워부스 물빠짐이 조금 느린 편이었고, 방안에 냉장고랑 쓰레기통이 없어서 약간 불편하긴 했는데 그 외에는 깨끗하고 방 넓고 침대 폭신하고 좋았어요! 조식도 요일별로 조금씩 변경되어 간단하게 먹기 좋았습니다. 도보로 5분거리에 아스타나몰 대형 마트가 있어서 편했어요!! 최고! 출장으로 방문했던거라 좋은 가격에 좋은 숙소 였습니다.
Stayed 4 nights in Sep 2022
Verified

6/10 Okay

HIROSHI

空港送迎あり（3500テンゲ）と貴社の表示にはあったが、実際はなかった。順次新しい情報が欲しい。
Stayed 6 nights in Aug 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very friendly staff.
Stayed 4 nights in Jul 2021
Verified

6/10 Okay

Thanh

Disliked: Staff & service, amenities
The room has no shampoo and no basic amenities. The staff did not greet at reception at check-in nor when checking out.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ery happy stay great price

The ibis was a great deal and had English speaking tv Staff was great!
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Olga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at reception is very unfriendly and slow. I arrived at the hotel early , thus left my bags till evening time for check in . When I returned to the hotel for check in had to wait for a long time and the staff didn’t even help to take my bag from the storage ... Moreover the acoustic of the room is terrible. The room walls are not sound proof at all . I could hear all conversations of the guests staying next door ...
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern and friendly place. A good atmosphere and room standard is good.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Do Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 최고

전반적으로 편안하고 좋았음
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortable y bien situado. Personal amable e interesado por el bienestar del cliente.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Teboh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Good location. Bus 51 can take you to the biggest mall and most of the touristic places. Really good
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

CHITRA

Liked: Room comfort

Commercial Hotel for short stay purpose

It is a good hotel for short stay. Has a nice small cafe and bar. Good Location. Just wish that there was a kettle for tea and coffee in the room and a bottle of water.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent location, brand new

IBIS reputation is well known. This hotel sits in the center of town. Wifi works well. In the lobby, I was able to eat three meals, used the printer to print my boarding pass. It is great.
Stayed 1 night in Jun 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish, modern und sauber.

Stylish, modern und sauber. Preis/ Leistung passt. Optimale Lage für alle Aktivitäten. Zimmer sehr ruhig, kein Lärm von draussen dringt durch da doppelt: Aussenfassade verspiegelt, innen Doppelfenster
Stayed 7 nights in May 2018
Verified

8/10 Good

Zipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay