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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Creator video - submitted by Alyssa Knight Studio
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Family Club Pool Access

Family Club Pool Access | Free minibar, in-room safe, desk, blackout curtains

Family Club Pool Access

  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Club Deluxe

Family Club Deluxe | Children’s theme room

Family Club Deluxe

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Room

Room | Free minibar, in-room safe, desk, blackout curtains

Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

7.8 out of 10
Good
(211 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Platinum Suite

Platinum Suite | Free minibar, in-room safe, desk, blackout curtains

Platinum Suite

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Laguna Villa Suite

Laguna Villa Suite | Free minibar, in-room safe, desk, blackout curtains

Laguna Villa Suite

9.4 out of 10
Exceptional
(12 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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On the beach, white sand, free beach shuttle, free beach cabanas
Grand Sunset Princess - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 142 reviews
The price is €321
includes taxes & fees
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About this property

Grand Riviera Princess - All Inclusive

Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a complimentary water park are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 10 restaurants and 15 bars/lounges
  • Splash around at the free water park or swim in the indoor and 12 outdoor pools
  • Indulge with body scrubs, body wraps or hydrotherapy at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 15 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Mexican Restaurant – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Grill Restaurant – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Italian Restaurant – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Internacional Restaurant – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 10 February 2026 to 26 April 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2108 out of 4397 reviews
Rating 8 - Good. 1065 out of 4397 reviews
Rating 6 - Okay. 628 out of 4397 reviews
Rating 4 - Poor. 289 out of 4397 reviews
Rating 2 - Terrible. 307 out of 4397 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Abigail

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Newly renovated! Restaurants were top tier
Stayed 7 nights in Nov 2025

10/10 Excellent

Halah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrew

Stayed 4 nights in Sep 2025

10/10 Excellent

Ayan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and customer service!
Stayed 5 nights in Aug 2025

8/10 Good

paul

Liked: Staff & service
Stayed 7 nights in Nov 2025

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean staff we felt weren’t very friendly. You couldn’t use your swim out after a certain time. All inclusive means just that shouldn’t have to pay for room service
Stayed 8 nights in Oct 2025

10/10 Excellent

Sylvie Marie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, food was great!
Stayed 6 nights in Nov 2025

4/10 Poor

Claire

Stayed 6 nights in Nov 2025

10/10 Excellent

Charnetta, A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2025

2/10 Terrible

Angel

Travelled with family and small children
Disliked: Cleanliness
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
Stayed 5 nights in Nov 2025

8/10 Good

Nichole Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Nov 2025

8/10 Good

Janice Mary

Stayed 7 nights in Nov 2025

10/10 Excellent

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 9 nights in Nov 2025

8/10 Good

Chandra

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
Stayed 7 nights in Nov 2025

10/10 Excellent

Rafael Carlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time at this resort. The food was amazing with plenty of options. Lots of protein options ( my favorite was the cecina and the T-bone steak ) staff are friendly and extremely helpful and the entertainment was fabulous. I wound highly recommend this resort
Stayed 5 nights in Nov 2025

10/10 Excellent

Lucy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Grand Princess Sunset, the amenities were great (the buffet was a huge highlight--so many delicious options and amazing that they were open basically all day), the activities were super fun, all the staff were amazing and very kind too :) Will recommend to friends and family for sure!
Walkway to the beach
The resort
The beach
Stayed 7 nights in Nov 2025

8/10 Good

Kristin, Leavenworth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful. Food is great the Buffet is the best. The staff are amazing I am on a walker and the staff went above and beyond to help me out. The lady on the tram. Wow the best! My only issue is no bars in handicap toilets and they are regular height not handicap height. Also no door openers in handicap bathrooms. Hopefully they will be in the new Reno’s. Love this place you can be noisy at the pool or just relax in quiet. The animals that live there are an added bonus. Can’t wait to return ❤️❤️❤️
Stayed 9 nights in Nov 2025

8/10 Good

Mbuyi Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was great
Stayed 7 nights in Oct 2025

6/10 Okay

Gina R

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Stayed 4 nights in Nov 2025

10/10 Excellent

cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, good food and beautiful resort.
Stayed 6 nights in Nov 2025

10/10 Excellent

Lauryn

Liked: Cleanliness, amenities, property conditions & facilities
great staff and lovely resort. no complaints!!
Stayed 6 nights in Nov 2025

4/10 Poor

Kishan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
Stayed 8 nights in Nov 2025

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Very very clean resort and very nice staff. No complaints at all.
Stayed 11 nights in Oct 2025