4/10 Poor
Kasia
28 Aug 2025
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The hotel resort itself is beautiful but there are so many issues. First, there was so much seaweed that instead of putting it off to the side like in Cuba, they just piled it on at the front of the entire beach creating mounds that smelled really bad, so laying on lawn chairs was unbearable. The whole ocean is full of rocks and I ended up cutting myself. The cleaning staff does not understand the do not enter and do not clean sign, they kept coming in to clean the room regardless of the sign being put on the door. It wasn’t just me, when I was checking in next to me was a couple complaining about the same thing! The resort itself had hardly any activities aside from Zumba and some water activity or beach volleyball (again bad smell due to seaweed) whereas in melia resort where I stayed in Cuba you had not only dance lessons at the beach or pool, but lawn type games that you could win bottles of rum, Spanish lessons, morning yoga, of course, aqua aerobics, and beach/pool volleyball. And the last thing is, the nighttime shows were pretty boring. They just had singers every night. In Melia for example, there was a jazz band, and there was a fashion show than there was acrobats hanging from the ceiling using those ropes, there was a Michael Jackson show, a flute player, a singer, just something different every night. The coffee pack in my room ended up being ripped. I had two hotel personnel come in to try to work the coffee machine and they didn’t know how! Never coming back.
Kasia
Stayed 5 nights in Aug 2025
