Princess Family Club Riviera - All Inclusive

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Where to?

Dates

January 2026

February 2026

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
Spa
Parking included
Free Wi-Fi

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪19 min walk‬
Place, El Camaleón Mayakoba Golf Course
‪6 min drive‬
Place, Xcaret Eco Theme Park
‪26 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

Family Room (Club)

Good

58 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

Very good

59 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Single Room Deluxe with Garden View

55 sq m
Sleeps 2

Single Room Deluxe with Garden View

Exceptional

55 sq m
Sleeps 2

Single Room Deluxe with Garden View

55 sq m
Sleeps 3

Single Room Deluxe with Garden View

55 sq m
Sleeps 4

Single Room Deluxe with Garden View

55 sq m
Sleeps 5

Double Room Deluxe with Garden View

55 sq m
Sleeps 4

Double Room Deluxe with Garden View

55 sq m
Sleeps 4

Quadruple Room Deluxe with Garden View

55 sq m
Sleeps 4

Family Room -5 guests- Deluxe with Garden View

55 sq m
Sleeps 5

Triple Room Deluxe with Garden View

55 sq m
Sleeps 5

Triple Room Deluxe with Garden View

55 sq m
Sleeps 4

Triple Room Deluxe with Garden View

55 sq m
Sleeps 5

Single Room Luxury with Pool View

55 sq m
Sleeps 2

Single Room Luxury with Pool View

55 sq m
Sleeps 2

Single Room Luxury with Pool View

55 sq m
Sleeps 3

Single Room Luxury with Pool View

55 sq m
Sleeps 4

Single Room Luxury with Pool View

55 sq m
Sleeps 5

Double Room Luxury with Pool View

55 sq m
Sleeps 4

Double Room Luxury with Pool View

55 sq m
Sleeps 3

Quadruple Room Luxury with Pool View

55 sq m
Sleeps 4

Family Room -5 guests- Luxury with Pool View

55 sq m
Sleeps 5

Triple Room Luxury with Pool View

55 sq m
Sleeps 3

Triple Room Luxury with Pool View

55 sq m
Sleeps 4

Triple Room Luxury with Pool View

55 sq m
Sleeps 5

Similar properties

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

19 Jan - 20 Jan

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools

Catch some rays at the beach or spend the day relaxing at Princess Family Club Riviera - All Inclusive 's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.

Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Our customers tell us that they can't get enough of the helpful staff at Princess Family Club Riviera - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Free breakfast, free WiFi in public areas and free self-parking are available.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Enjoy international cuisine at Buffet Family Club, one of the property's 12 restaurants and 20 bars/lounges
Splash around at the waterslide or swim in the 12 outdoor pools
Indulge with deep-tissue massages, reflexology or body scrubs at Spa Princess
Services include babysitting, a free children's club and dry cleaning/laundry
On-site recreation includes 6 outdoor tennis courts, a gym and basketball
7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida

Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Buffet Family Club – This buffet restaurant specialises in international cuisine.

Verde – This buffet restaurant specialises in international cuisine. Open daily.

Naranja – This buffet restaurant specialises in international cuisine. Open daily.

Mama Mía – This theme restaurant specialises in Italian cuisine. Reservations are required. Open daily.

La Vaquería – This theme restaurant specialises in local and international cuisine. Open daily.

24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
12 restaurants
20 bars/lounges
A beach bar
A poolside bar
A swim-up bar

Restaurants on site

Buffet Family Club
La Vaquería
Mama Mía
Naranja
Verde

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Nightclub
Playground
Shopping
Waterslide

Family friendly

12 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
In-room babysitting
In-room cot
Laundry facilities
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

27,254 square feet of conference space
Business centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
3 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Free cot
Free rollaway/extra bed

Bathroom

Bathtub or shower
Free toiletries
Hair dryer (on request)
Jetted bathtub
Private bathroom
Towels provided

Entertainment

Plasma TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Ceiling fan
Connecting rooms available
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive

Family Club Grand Riviera Princess Playa del Carmen

Family Club Grand Riviera Princess

Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

10/10 Excellent

Sajidur

Travelled with family, Travelled with family and small children

13 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice clean room and awesome service

Stayed 5 nights in Oct 2025

6/10 Okay

Joseph

Travelled with family

11 Oct 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

First room had roaches took a while but they finally after about 2 hours changed rooms they wanted to spray the room while we were in the room there was no way I was going to allow this and smell poison for our stay

Stayed 4 nights in Oct 2025

10/10 Excellent

Damian

11 Oct 2025

Liked: Cleanliness

Stayed 7 nights in Sep 2025

2/10 Terrible

Raylene

10 Oct 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The moment you get here youre greeted by time share people that harass you on every corner about getting an invitation to go platinum. They ask for 600$ after wasting 2 hours of your morning. They do not stop , are very pushy and inconsiderate of your vacation time. When you try to relax in your room people are constantly knocking on the door or calling all hours to ask really how youre doing. Room service isnt worth it and theres an upcharge for everything. Half the resort is under construction as well. If you have the family oass you cant even use the whole resort as its for platinum members

Stayed 8 nights in Oct 2025

4/10 Poor

Cesar Joan Mendoza

7 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2025

6/10 Okay

Susana

Travelled with family

7 Oct 2025

Liked: Cleanliness, staff & service

Super friendly staff, well kept place. However, this is a family resort and although the rooms were super spacious, small old TV: every family that has kids know this is somehow important. Also, there are absolutelly no drawers! we have to use the iron board to put some of our stuff and it was a constant mess. I am aware of the low season, but no music in the pool? so that means poor entertainment, I guess low season guest are not important, no food around the pool either, just a buffet that you can't take food out of, and can't get in a bathing suit or wet.

Stayed 4 nights in Oct 2025

8/10 Good

Melissa

Travelled with family

6 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was my sixth time staying at the Princess, first time in the family club. As always, the staff was super guest-oriented and friendly. The resort was very clean. We ate at the family buffet, the main buffet, and four different reservation-required restaurants. Overall, we were underwhelmed by the quality of the food, especially as compared to the Platinum adults only resort next door. The food wasn’t bad in the sit down restaurants, but very under-seasoned. The service, however, was very good. Perhaps part of this is because the resort is undergoing renovations and some of the restaurants have been relocated. All the staff was so great with our three year old daughter and very accommodating. The biggest drawback was the resort’s partnership with Royal Holidays timeshare program. We were hounded about attending their meeting, which was promised to be a little over an hour, no pressure, no obligation, and at the end, we were promised Platinum privileges for the remainder of our stay. We met with Enrique who was extremely chauvinistic, rude, arrogant, and disrespectful. When we told him my husband and I met at work, he asked if I was his secretary, with a laugh (I make more than my husband ever did, thank you very much). He accused us of only attending to get what was promised to us, and repeatedly and rudely pressured us to buy the package offered. It was troubling that a company Princess partnered with (and had parked at their family club) would endorse such a company.

Stayed 5 nights in Sep 2025

10/10 Excellent

Sasha

2 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the first time staying at this resort. It was a trip for my child and I felt very safe just us. The staff was friendly the restaurant had different types of food and the scenery was beautiful all around with lots of picture opportunities. We loved the ice cream shop and the option of taking the shuttle to the main pool and beach. The room with swim out was amazing, clean and appreciated the added amenities like mini bar, sand castle toys, child body wash and toy, robes and slippers. I would stay here again!

Stayed 4 nights in Sep 2025

10/10 Excellent

Chantel

Travelled with family and small children

17 Sept 2025

Liked: Amenities

Family club and swim out was amazing ! Best week in an all inclusive resort

Stayed 7 nights in Sep 2025

10/10 Excellent

Norma

9 Sept 2025

Stayed 7 nights in Jul 2025

2/10 Terrible

Carl, Eagle Mountain

Travelled with family

2 Sept 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Our check in experience was HORRENDOUS!!!!! We were not able to check into our room until we agreed on a 90 timeshare presentation with the sales guy who threatened to take away our beach access, house keeping, ALL dining privileges and majority of our pool access that we PAID for unless we sat through the presentation- after confronting the resort manager she said non of that was true and apologized- do NOT fall for that scam! Also come to find out 50-60% of the resort is under construction so you already dont have access to what you think you are paying for through expedia!!! We called a couple hours after check in to explain how horrible the resorts condition were in to Expedia- they could not help us at all stating all they could do was to cancel the reservations but could not guarantee to help us get into another resort, and after 6 hours of flight travel with 3 kids in another country we could not rely on expedia helping us as they stated there were no options,We were stuck at this resort!!! The food was beyond disgusting, disappointing that left us sick! The amenities like the pool were gross and dirty with staff stating it will be better after renovations are done- we are still trying to work with expedia to be reimbursed for paying full price when majority of the resort was not accessible (pools, restaurants, beach access due to seaweed) I extremely, highly do NOT recommend staying at this resort!!!!! This resort needs to be shut down.

Stayed 6 nights in Aug 2025

8/10 Good

Marjorie, Punta Arenas

28 Aug 2025

Stayed 3 nights in Aug 2025

10/10 Excellent

Yadira

Travelled with family

24 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2025

8/10 Good

azdren, staten island

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a good family friendly resort. However this time the lots of seaweed and smell was bad if you staying by the beach area. Away from the beach you don’t smell anything. Right side of resort is under construction and totally blocked off. Other than that it’s a good resort, good dining options, good buffet. Nice beach

Stayed 6 nights in Aug 2025

10/10 Excellent

Moyses

Travelled with family and small children

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s the second time we stay in the hotel. We love it. 100% recommend. The only thing I would say is that in the room they need more plugs that are accessible to charge phone, iPads etc.

Stayed 3 nights in Aug 2025

10/10 Excellent

Dionata

Travelled with family

13 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love it

Stayed 7 nights in Aug 2025

4/10 Poor

Candice

Travelled with family

11 Aug 2025

Liked: Staff & service

Disliked: Property conditions & facilities

We went to Cancun for the beach and there was zero beach access due to the seaweed. Whether it’s an issue in the summer or not this should somehow be shared prior to bookings. Super disappointing.

Stayed 6 nights in Jul 2025

10/10 Excellent

Martina De La

Travelled with family

9 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My 8 year old had a blast. She loved the toy Pirate, the food, the staff, the room, how beautiful the property was. We ate, swam, slept, relaxed and did not want to leave! Amazing, highly recommend!

Stayed 8 nights in Aug 2025

6/10 Okay

Jose, Lehigh Acres

Travelled with family and small children

7 Aug 2025

Disliked: Property conditions & facilities

The property is in remodeling

Stayed 7 nights in Jul 2025

4/10 Poor

Rayna Lynn

Travelled with family and small children

3 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Kid oriented

Stayed 7 nights in Jul 2025

10/10 Excellent

Mary Grace

Travelled with family and small children

1 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed the food, the Ala carte & the show every night. Lots of activities everyday. The staff are awesome & they make sure we’re ok.

Stayed 7 nights in Jul 2025

10/10 Excellent

Alondra

1 Aug 2025

My kids has a blast.

Stayed 5 nights in Jul 2025

8/10 Good

Ana

Travelled with family, Travelled with group

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was very helpful professional and friendly

Stayed 4 nights in Jul 2025

8/10 Good

rafael

Travelled with family

29 Jul 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Property was under construction if i knew this i would've went somewhere else. Wish they let people know. Other then that staff was helpful.

Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Loved the hotel. Staff are exceptional. Grounds are lush and beautiful. So much wildlife. Food was plentiful and varied. We will definitely be back!

Stayed 6 nights in Jul 2025

Princess Family Club Riviera - All Inclusive

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Popular amenities

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Family Room (Club)

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Family Room, Pool Access (Club)

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Single Room Deluxe with Garden View

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Single Room Deluxe with Garden View

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Single Room Deluxe with Garden View

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Single Room Deluxe with Garden View

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Single Room Deluxe with Garden View

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Double Room Deluxe with Garden View

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Double Room Deluxe with Garden View

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Quadruple Room Deluxe with Garden View

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Family Room -5 guests- Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Single Room Luxury with Pool View

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Single Room Luxury with Pool View

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Single Room Luxury with Pool View

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Single Room Luxury with Pool View

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Single Room Luxury with Pool View

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Double Room Luxury with Pool View

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Double Room Luxury with Pool View

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Quadruple Room Luxury with Pool View

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Family Room -5 guests- Luxury with Pool View

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Triple Room Luxury with Pool View

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Triple Room Luxury with Pool View

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Triple Room Luxury with Pool View

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About this property

Princess Family Club Riviera - All Inclusive

All-inclusive details

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors