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Princess Family Club Riviera - All Inclusive

5.0 star property

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Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Garden
Exterior
12 outdoor pools
Free minibar, in-room safe, desk, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Room service

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪61 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

7.6 out of 10
Good
(44 reviews)
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(15 reviews)
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 5

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Quadruple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Luxury with Pool View

  • 55 sq m
  • Sleeps 5

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 5

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  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 4,402 reviews
The price is €227
includes taxes & fees
30 Nov - 1 Dec
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About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Princess Family Club Riviera - All Inclusive 's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Princess Family Club Riviera - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Family Club, one of the property's 12 restaurants and 20 bars/lounges
  • Splash around at the waterslide or swim in the 12 outdoor pools
  • Indulge with manicures and pedicures, reflexology or aromatherapy at Spa Princess
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 6 outdoor tennis courts, a gym and basketball
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Family Club – This buffet restaurant specialises in international cuisine.
Verde – This buffet restaurant specialises in international cuisine. Open daily.
Naranja – This buffet restaurant specialises in international cuisine. Open daily.
Mama Mía – This theme restaurant specialises in Italian cuisine. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Reviews

Princess Family Club Riviera - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 365 out of 877 reviews
Rating 8 - Good. 258 out of 877 reviews
Rating 6 - Okay. 138 out of 877 reviews
Rating 4 - Poor. 64 out of 877 reviews
Rating 2 - Terrible. 52 out of 877 reviews

Reviews

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

azdren, staten island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good family friendly resort. However this time the lots of seaweed and smell was bad if you staying by the beach area. Away from the beach you don’t smell anything. Right side of resort is under construction and totally blocked off. Other than that it’s a good resort, good dining options, good buffet. Nice beach
Stayed 6 nights in Aug 2025

10/10 Excellent

Moyses

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the second time we stay in the hotel. We love it. 100% recommend. The only thing I would say is that in the room they need more plugs that are accessible to charge phone, iPads etc.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dionata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 7 nights in Aug 2025

4/10 Poor

Candice

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We went to Cancun for the beach and there was zero beach access due to the seaweed. Whether it’s an issue in the summer or not this should somehow be shared prior to bookings. Super disappointing.
Stayed 6 nights in Jul 2025

10/10 Excellent

Martina De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 8 year old had a blast. She loved the toy Pirate, the food, the staff, the room, how beautiful the property was. We ate, swam, slept, relaxed and did not want to leave! Amazing, highly recommend!
Stayed 8 nights in Aug 2025

6/10 Okay

Jose, Lehigh Acres

Travelled with family and small children
Disliked: Property conditions & facilities
The property is in remodeling
Stayed 7 nights in Jul 2025

4/10 Poor

Rayna Lynn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid oriented
Stayed 7 nights in Jul 2025

10/10 Excellent

Mary Grace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food, the Ala carte & the show every night. Lots of activities everyday. The staff are awesome & they make sure we’re ok.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alondra

My kids has a blast.
Stayed 5 nights in Jul 2025

8/10 Good

Ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful professional and friendly
Stayed 4 nights in Jul 2025

8/10 Good

rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was under construction if i knew this i would've went somewhere else. Wish they let people know. Other then that staff was helpful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Loved the hotel. Staff are exceptional. Grounds are lush and beautiful. So much wildlife. Food was plentiful and varied. We will definitely be back!
Stayed 6 nights in Jul 2025

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beach area was not clean at all, unable to get in the water. The resort itself was wonderful.
Stayed 5 nights in Jul 2025

8/10 Good

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

6/10 Okay

Dustin

Travelled with family
Liked: Staff & service
This resort is meeehhh. Nothing seemed special except the wildlife. We decided to spend most our time away from the resort.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! We went as a family and I loved how they had a little bit of everything for every age range in the Princess Family side of the resort. The rooms are very spacious and clean. Food is so good with different themes every day. Different buffets to try. Really liked how they had activities for the kids throughout the day and the kids pool section was super close to our room! Highly recommend, and would book here in the future for sure!
Stayed 4 nights in May 2025

4/10 Poor

Shiela, Douglasville

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The property was a nice place to stay. However, no where to do laundry. Great pools though. The food was horrible. Every single place. If you’re a foodie then this is not for you. Staff was nice.
Stayed 4 nights in Jul 2025

6/10 Okay

Sherri

Travelled with family and small children
Disliked: Cleanliness
It was ok. They are very pushy trying to get you to become a privileged member. I would not go back.
Stayed 7 nights in Jul 2025

8/10 Good

Elizabeth

Stayed 8 nights in Jun 2025

6/10 Okay

Julia

Travelled with family, Travelled with group
Liked: Cleanliness
Wasn’t very accommodating for a big group traveling together that wanted to eat a dinner together for a birthday celebration. Not a lot to do. Had to shuttle (pay) to town to eat good.
Stayed 6 nights in May 2025

10/10 Excellent

kenia

Stayed 6 nights in Jun 2025

2/10 Terrible

Jeannette

Disliked: Staff & service
No connecting rooms
Stayed 7 nights in Jun 2025

2/10 Terrible

Taylor

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were not told the property was under construction and the food was not good.
Stayed 6 nights in May 2025

8/10 Good

Olivia J

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 8 nights in Jun 2025