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Sandos Playacar All Inclusive

4.0 star property
VIP Access

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Water park

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

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Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪18 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪4 min drive‬
  • Quinta Avenida
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite Ocean Front

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

1 bedroom, free minibar, in-room safe, desk

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Select Superior Adults Only

1 bedroom, free minibar, in-room safe, desk

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | 1 bedroom, free minibar, in-room safe, desk

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite Ocean Front

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Riviera Family King Junior Suite

7.8 out of 10
Good
(47 reviews)
  • 52.9 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

8.2 out of 10
Very good
(88 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

View from property

Ocean Riviera Paradise All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2310)
The price is €228
for 1 room
includes taxes & fees
7 Aug - 8 Aug
Ocean Riviera Paradise All Inclusive

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Free WiFi in public areas, free self-parking and 8 outdoor pools are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 9 restaurants, a coffee shop, 2 swim-up bars and 3 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Indulge with facials, Thai massages or hydrotherapy at Spa Sandos
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Just a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary
  • Airport shuttle service available for a fee
Some rates at Sandos Playacar All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This beach property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Sandos Playacar All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 497 out of 1352 reviews
Rating 8 - Good. 352 out of 1352 reviews
Rating 6 - Okay. 234 out of 1352 reviews
Rating 4 - Poor. 143 out of 1352 reviews
Rating 2 - Terrible. 126 out of 1352 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome family hotel with a great beach
Stayed 7 nights in Apr 2025

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
This was our first all inclusive, and it reall
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Stayed 4 nights in Mar 2025

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and did everything possible to make our stay enjoyable.
Stayed 7 nights in Apr 2025

10/10 Excellent

James Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities
Stayed 4 nights in Apr 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service and food quality have gone down hill. This was our 3rd time visiting since 2021 and we are done. Even with tipping the service was not great. Hard to even get a glass of water refilled. 2 of the 3 of us got diarrhea and felt sick. Rooms in the family section are super clean and spacious. Pools need cleaning to remove scum from tiles.
Stayed 7 nights in Apr 2025

4/10 Poor

ALINA, Magnolia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is really rude and not helpful. The food is terrible. The are very limited choices in the buffet and it seems they just remix dinner and serve it for breakfast and lunch. It's very dark on the pathways to the rooms at night. We had to move rooms bc the AC didn't work and the ceiling in the bathroom was leaking. I would not stay at this resort again.
Stayed 4 nights in Apr 2025

6/10 Okay

Jamario

Stayed 5 nights in Apr 2025

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly, great for kids and family.
Stayed 6 nights in Apr 2025

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 8 nights in Apr 2025

2/10 Terrible

Juan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2025

2/10 Terrible

AYDEE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again, we’ll go back to this hotel

I invited 30 other members of my family half of them had to get moved 3 to 4 different times because either the AC didn’t work. The water pressure was very bad room conditions are horrible.
Light fixtures falling from the ceiling
Stayed 10 nights in Mar 2025

6/10 Okay

Mark

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Fridge and phone didn't work when we got there. Top bunk of bunk bed rail was broken and they just came and removed it on day two of a seven night trip and never came back to repair it. So my 11 year old slept up there with no railing just hoping he didn't roll off.
Stayed 7 nights in Mar 2025

6/10 Okay

LaNija

Travelled with group
Liked: Amenities, property conditions & facilities
I really wanted to like this property. I’ve been to other resorts before, and there was a lot of inconveniences that occurred with this trip. My room was supposed to be ready the night before because my flight delayed one day. However, my bathroom was not cleaned, neither was the fridge, and the floor was dusty with sand. They had an entire extra day and my space was still unclean when I was supposed to be there the day before. The food was OK, not super ecstatic about it. The grand hall was the one place I really liked and the steakhouse. I left a very valuable item in my room, that I know for sure. However, management refuses to respond. The customer service email is pointless because no one responded. Trying to reach the front desk is a hassle and after two weeks of consistently trying to reach them. They told me it was not in the room, when I know, I left it on top of the bed because I made the bed before I left. I don’t understand why they just refuse to let me know that the item is there other than the fact that I am a foreign traveler, and they didn’t want to deal with shipping the item out to me even when it’s at my expense. Overall, probably would not pick this property again. I was only here for a wedding and it was not my choice.
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is great for kids. Water parks are amazing and the ocean is beautiful.
Stayed 11 nights in Mar 2025

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Adrijana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Lots to do on the report and in nearby gated community.
Stayed 5 nights in Mar 2025

10/10 Excellent

Milena

Stayed 5 nights in Mar 2025

2/10 Terrible

Jocelyn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had mold and was dirty, all the restaurants were not availablie for booking. They never gave us a map nor showed us how where the transportation stops were located. Poor customerservice
Stayed 2 nights in Apr 2025

8/10 Good

Jaime

Stayed 7 nights in Mar 2025

10/10 Excellent

Sharon

Stayed 4 nights in Mar 2025

10/10 Excellent

MARY CHRISTINE

The
Stayed 7 nights in Mar 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax and have a great time.
Stayed 4 nights in Mar 2025

6/10 Okay

Athenia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025