"Beautiful room, immaculately decorated with top of the range accessories. Complaint regarding noise from repair works was resolved to my satisfaction ... " More
17 Apr 2023 by Management
Dear Joanna, Thank you for sharing with us your excellent review. We are glad you had such an amazing experience with the service provided and that you found our facilities and rooms to your liking.
25 Oct 2019 by LP
Thanks for your comments!!! We work for your service at any time. Best Regards.
27 Feb 2019 by Camila
Thank you for reviewing your recent stay in our Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed Kind regards,
1 Feb 2023 by Customer Care Coordinator
Dear Nona, We appreciate the time taken for your kind evaluation. We hope to host you again at The Fives Downtown Hotel & Residences Cordially, Management team The Fives Downtown Hotel and Residences
12 Sep 2022 by Customer Care Coordinator
Dear Ilijana, We appreciate the time taken for your kind evaluation. We hope to host you again at The Fives Downtown Hotel & Residences Cordially, Management team The Fives Downtown Hotel and Residences
All-inclusive room rates at The Fives Downtown Hotel & Residences, Curio Collection by Hilton are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at The Fives Downtown Hotel & Residences, Curio Collection by Hilton are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A 24-hour fitness centre, a rooftop terrace, and spa services are also featured at the luxury The Fives Downtown Hotel & Residences, Curio Collection by Hilton. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Playa del Carmen hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)
The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers 133 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 11:30 AM.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton has 2 restaurants on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Vassa Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
