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4.8 out of 5

"We loved our 6 night stay at this hotel. The staff were really nice and helpful especially the guy with a beard who organised car hire for us and got ... " More

By a verified traveller on Fri 19 Oct 2018

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Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€110* Per night/room 19 May - 20 May

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room (Communicating Rooms)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

MS Vila Nova ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for MS Vila Nova

Everyone (3) Family (1)
5 out of 5
We loved our 6 night stay at this hotel. The staff were really nice and helpful especially the guy with a beard who organised car hire for us and got us a much better deal than we could get in the offices in town.The rooms are great and the beds very comfortable with good quality bed linen and pillows. We had a tv with English news channels and fast free wifi. The bathroom like the bedroom was very clean and liquid soap and hairdryer was provided. The air con worked well but we didn't need it much in October. We had a lovely balcony overlooking the pool. There was some aeroplane noise as we were so near the runway but it didn't bother us and it stopped during the night .It was an easy 5 -10 min walk into town to all the restaurants and bars. The breakfast was great, it stated that it was continental but we got bacon scrambled eggs sausages etc as well as fresh fruit ,yoghurt,cheeses hams breads pastries juices etc. There was great coffee made from freshly ground beans in the espresso machine ( just add 2 shots to hot milk ) It was much better than the other coffee machine making lattes etc. We had one very wet day when we couldn't leave the hotel so we had lunch in the bar and got lovely home made meat soup and coffees served by a very friendly waitress. The buffet dinner menu was 20 euro but we didn't take it as it seemed too expensive for a small selection of dishes , if they reduced the price more people might eat there. The pool area was lovely with comfortable sun beds

Posted by , from UK on 19 Oct 2018

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Comment from Hotel Management

15 Nov 2018 by Edgar Dos Santos.

Dear Mrs.Jane On the behalf of the Vila Nova hotel team , we would like to thank you for the detailed and positive experience you mirror on your review. We receive and embrace your words with great humbleness and great responsibilty , therefore team will continue to work towards flawless service on a daily basis so that we can be consistent on the long run. We hope that we have the opportunity to welcome you back in our Hotel. Kind Regards

4 out of 5
kaikki ok, hyvä aamupala, nopea reagointi kysymyksiin

Posted by on 10 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Edgar Dos Santos

Dear Sir / Madam , We thank you for your preference, and we are delighted to hear that you enjoyed and praised our pro active service and that we are quick in our responses, this detail is something that we work on daily. Kind Regards

5 out of 5
It is a 3 stars hotel but has the service and confort of a 4 stars hotel. I really enjoyed staying there. It is a walking distance from the center and the personnel in the hotel is super duper nice and extremely helpful. You feel at home from the beginning. I will surely come back again and again. Many thanks to Marcelo the Director, Helena and Nicole. Amazing staff. Really!!!!

Posted by , from Switzerland on 8 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Edgar Dos Santos

Dear Mrs.Chiraz We are very happy to read your comments regarding our hotel and team members . It Is we great sense of responsibilty that we are able to provide consistency and tailored service to our guests. We will share your kind comments will all colleagues from Vila Nova Hotel. Kind Regards

5 out of 5

Zentral gelegen

Pros: Freundlicher Service
Cons: Nein
Location: Am Rande der Altstadt
Praktisch am Rand der Innenstadt, wir waren dort nur für eine Nacht, ruhig gelegen

Posted by , from Zürich on 31 Aug 2018

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Property Features

  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property registry number - 7270
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Hotel Names

  • Hotel Vila Nova
  • Vila Nova Hotel
  • Vila Nova Hotel Ponta Delgada
  • Vila Nova Ponta Delgada
  • Vila Nova Hotel Ponta Delgada
  • Vila Nova Ponta Delgada
  • Vila Nova
  • Hotel Vila Nova Hotel Ponta Delgada
  • Ponta Delgada Vila Nova Hotel Hotel
  • Hotel Vila Nova Hotel
  • Vila Nova Hotel
  • MS Vila Nova Hotel

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.