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ibis Pontianak City Center

3.5 star property

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Lobby sitting area
Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing
Exterior
Lunch and dinner served
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Jl Jendral Ahmad Yani #81, Pontianak, West Kalimantan, 78124
  • Place, Museum Provinsi Kalimantan Barat
    ‪2 min walk‬
  • Place, Ayani Mega Mall
    ‪5 min walk‬
  • Place, Gajah Mada Shopping Complex
    ‪20 min walk‬
  • Airport, Pontianak (PNK-Supadio)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A bathroom with a large mirror, a hairdryer, a sink, and a shower.

Standard Room, 2 Single Beds

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

ibis Pontianak City Center

This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business centre and concierge services are on-site. Housekeeping is available on request.
Ibis Pontianak City Center offers 182 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with satellite channels. Bathrooms include a shower with a hydromassage showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at ibis Pontianak City Center, you're just a quick walk from Museum Provinsi Kalimantan Barat. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy international cuisine while dining at Ibis Kitchen
  • Buffet breakfast served daily for a fee
  • Services include free babysitting, a concierge and luggage storage
  • On-site recreation includes bicycles to rent
  • Steps from Museum Provinsi Kalimantan Barat and 4 minutes on foot from Ayani Mega Mall
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 8 meeting rooms.

WiFi is free in public spaces. The business-friendly ibis Pontianak City Center also features a garden, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Pontianak hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Ibis Kitchen – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge) from 6:00 AM to 6:00 PM on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 90,000 for adults and IDR 45,000 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ibis Kitchen

Things to do

  • Bicycle rentals

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at ibis Pontianak City Center

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 90000 for adults and from IDR 45000 for children
  • Airport shuttle fee: IDR 150000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
Ibis Pontianak City Center offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

ibis Pontianak City Center Hotel
ibis Pontianak City Center
ibis Pontianak City Center Hotel
ibis Pontianak City Center Pontianak
ibis Pontianak City Center Hotel Pontianak

ibis Pontianak City Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 47 reviews
Rating 8 - Good. 15 out of 47 reviews
Rating 6 - Okay. 6 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with short walking distance to Mega Mall, complete bathroom necessities. Small bathroom and no cooler, great for short stay
Stayed 1 night in Aug 2025
Verified

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities
Room is clean but a little dated. Bathroom is small. However, the bed was comfortable and I appreciate the bolsters (as an Asian person).
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Lusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful!

All went well!
Stayed 1 night in Aug 2022
Verified

8/10 Good

JAMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet a distance from city Centre. High volume traffic area.
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

CHUAN-CHIH GEORGE

Liked: Amenities
Non smoking room smells of cigarette smoke.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Matthew and Yovita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good deal in Pontianak

The stay was excellent the hotel nice and new. I would have preferred a small fridge in the room. And with the Breakfast buffet it would seem normal to have milk available for coffee and teas. We did ask for milk and it was delivered anyway which was good. I guess some bread to toast and jam etc would be nice for the western palette as dishes with chilli for breakfast is a bit confronting day after day.
Stayed 7 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Pontianak

Hotel nya bersih dan tenang, berdekatan dgn A.Yani Mal Pontianak, namun agak jauh dari pusat kuiiner disekitar Jl.Gaah Mada.. Secara keseluruhan is oke..
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lokasi pusat kota, pusat perbelanjaan hanya berjarak 2 menit.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Badrul

Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean room, great customer service and great experience staying here
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

OKYOB

Liked: Cleanliness
Disliked: Staff & service

the horrible checkin process!

Check-in process was too long because the staff received my passport and kept handling other customers before giving my room key! I received the key finally but didn’t give my passport! And I should go again! The room was also problematic because I booked twin room, but it was double bed room! The check in process was the worst in my frequent trip to Pontianak! The room itself was good as usual!
Stayed 1 night in Feb 2020
Verified

8/10 Good

Murdiati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ibis is the best

Sangat memuaskan menginap di ibis hotel pelayanan ramah dan baik, kebersihan ok, kenyamana ok, tp buntuk makanan saya kurang tahu ya krn saya tidak pernah ikut sarapan, tp untuk keseluruhan is the best
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the staff is great. Also the staff from the kitchen helped us to keep our food in their kitchen freezer, which helped a lot.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à Pontianak

Très bel.Hôtel conforme aux standards des hôtels Ibis!
Stayed 1 night in Aug 2019
Verified

6/10 Okay

YUNG

Liked: Cleanliness, staff & service, property conditions & facilities

值得一試.

飯店設備很新, 服務人原客氣有禮. 但房間內沒有冰箱, house keeping 打掃有點馬虎, 很多地方沒做 (杯子沒洗, 茶包沒補充). 訓練與考核待加強.
Stayed 4 nights in Jul 2019
Verified

6/10 Okay

Janet

Room is generally for a simple stay. Cleanness could be improved as bathroom or room could be very dusty that housekeeping did not clean thoroughly. Could find rubbish under the bed during first night of stay. Toilet paper was not refilled. Have to ask for it.
Stayed 6 nights in Jun 2019
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above expectations

Above expectations. Food was good taste.
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Good Staff were not responsive to laid back- had to wait to order, wait for order. Buffet breakfast was below average
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Sehr nett u hilfsbereit Klares design Good view Tolles Frühstück
Stayed 12 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a new property and everything worked. The location was ideal, being on the main road in Pontianak. Improvements could be made on the information available on tourist attractions in the city. Otherwise a highly-recommended hotel.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Saripin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfort to stay, very good location
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and New property with great location (Close to shopping mall)
Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Lokasi dekat dg mall, pelayanan memuaskan, akan balik lg saat ke pontianak
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to Ayani Mega Mall.
Stayed 4 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
가격이 저렴하고, 직원들이 매우친절합니다. 호텔은 2018년 9월에 오픈한 새건물임 폰티아낙여행중에 가본호텔중에 가장 좋았습니다.
Stayed 6 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The close proximity to city's attractions, really worth to stay during your trip in Pontianak
Stayed 3 nights in Dec 2018