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FERGUS Puerto de la Cruz

4.0 star property

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Photo gallery for FERGUS Puerto de la Cruz

Rooftop terrace
Breakfast, lunch, dinner served; international cuisine, pool views
View from room
Reception
Rooftop terrace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Calz. Martiánez, 17, Tenerife - Santa Cruz de Tenerife, Puerto de la Cruz, Tenerife, 38400
  • Place, La Paz Lookout
    ‪3 min walk‬
  • Place, Botanical Gardens
    ‪8 min walk‬
  • Place, Plaza del Charco
    ‪14 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪72 min drive‬

Room options

View all photos for Superior Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room (1 adult)

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Water Bed and 2 Single Beds

View all photos for Superior Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults)

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room, Sea View (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (1 adult)

  • Ocean view
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (4 adults)

Down duvets, minibar, in-room safe, desk

Suite (4 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (3 adults)

  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 2 children)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 2 children)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (3 adults)

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Sea View (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults + 1 child)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult)

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults + 1 child)

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room (1 adult + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 1 child)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (1 adult + 2 children)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 2 children)

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room, Mountain View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Mountain View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (3 adults)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Premium Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (3 adults)

  • Sea view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Junior Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Junior Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Suite (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 1 child)

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Suite (3 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (3 adults + 1 child)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

FERGUS Puerto de la Cruz

This hotel features 2 outdoor pools, a restaurant and 2 bars/lounges. Free buffet breakfast, free WiFi in public areas and a free shopping centre shuttle are also provided. Additionally, a poolside bar, a snack bar/deli and a coffee shop/cafe are on-site.
FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include a bath, bidets, complimentary toiletries and hairdryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.
During your stay at FERGUS Puerto de la Cruz, you're just a quick walk from Tenerife Beaches. Free breakfast, free WiFi in public areas and a free shopping centre shuttle are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine at Restaurante Principal, a buffet restaurant with pool views
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Tenerife Beaches and Plaza del Charco
  • Free shopping centre shuttle service
Some rates at FERGUS Puerto de la Cruz are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

FERGUS Puerto de la Cruz offers its guests 2 outdoor swimming pools and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

You'll find a business centre on site. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly FERGUS Puerto de la Cruz. A complete renovation of FERGUS Puerto de la Cruz was completed in June 2023.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurante Principal – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
On-site venue No. 2 – This restaurant only serves light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Entertainment

On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Principal

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Piano

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1973
  • Designated smoking areas
  • Renovated entire property - June 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz

FERGUS Puerto de la Cruz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 102 reviews
Rating 8 - Good. 34 out of 102 reviews
Rating 6 - Okay. 11 out of 102 reviews
Rating 4 - Poor. 5 out of 102 reviews
Rating 2 - Terrible. 4 out of 102 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra

Stayed 1 night in Jan 2026

10/10 Excellent

Wendy

Stayed 4 nights in Jan 2026

2/10 Terrible

Hayley

Travelled with group
Disliked: Cleanliness, amenities
There was a horrible smell, drinks were crap and so was the food
Stayed 2 nights in Dec 2025

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, amenities
Perfect location, nice staff. Modern rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

yolanda

Everything was great.
Stayed 4 nights in Dec 2025

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities
El personal ha sido muy correcto y en especial en la cafetería se destaca la amabilidad. La habitación muy grande y espaciosa. El buffet de la cena bastante mediocre aunque gracias al mojo picón ( que había todos los días y estaba buenísimo) se salvaban los platos.
Stayed 5 nights in Dec 2025

8/10 Good

Daniele

Liked: Cleanliness, staff & service, amenities
Hôtel très propre avec un personnel sympa.
Stayed 5 nights in Nov 2025

2/10 Terrible

Covadonga

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No nos dieron la habitación que me ofertaron en la reserva era de peor calidad
Stayed 1 night in Nov 2025

10/10 Excellent

Gilda

Travelled with group
Liked: Cleanliness, staff & service, amenities
all was perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Loreta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. I will recommend this hotel to my friends and family.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay. Upon check-in, we were met with the friendliest staff who took a genuine interest in our stay and our comfort. The grounds are beautiful, with two pool areas that featured gorgeous landscaping and views of Teide. The location was ideal, an easy walk down hill (steep coming back up) to the ocean-side restaurants and bars, and a quick walk north to the stunning botanic garden. There were four of us, so we stayed in the suite with two balconies (one with a view of the ocean) and a separate bedroom area. The bathroom could use an update but it was all clean and functional. We had a car and used the hotel parking, which was convenient, though a tight squeeze. With an all-inclusive option (we didn't take, our stay was short), it's easy to see why guests stay a week or longer.
Stayed 3 nights in Jan 2025

2/10 Terrible

Suzana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Looks good on the outside

Stayed 1 night in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

Clean and most importantly quiet, far away from the drunken louts of Los Cristianos, we even slept well over New Year. Decent breakfast and lots of restaurants within a 10 minute walk. Staff excellent, pricey over New Year but fair. Decent pool, lots of parking nearby. Hilly area but within the resort suitable for anyone.
Stayed 4 nights in Dec 2024

10/10 Excellent

Agustin, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

Andriejus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One day in Puerto

Had a lovely one night stay at The Fergus. Have absolutely no complaints, but have had better breakfasts. Beautiful view from our balcony
Stayed 1 night in Oct 2024

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Stayed 2 nights in Dec 2023

6/10 Okay

Lynne

Liked: Cleanliness, staff & service

Not a 4 *

In my opinion fergus has many issues to address My room 101 was old and tired yes it had been painted but that was all The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once ! The room above the loading bay so noisey mornings . The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath . Toiletries could not be reached when in the bath as very very high up ....same as the shower . Positives a nice sleep comfy bed and pillows ....plus a mini fridge . Cleaners very good The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon . The top pool was lovely for swimming but like climbing mount everest to get there . I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space. The dining room was large and always a seat to
Stayed 9 nights in Nov 2023

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Front desk was a little rude
Stayed 5 nights in Nov 2023

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great.
Stayed 3 nights in Dec 2025

10/10 Excellent

Felipe

Stayed 5 nights in Dec 2025

8/10 Good

vishnu

Stayed 1 night in Dec 2025