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SpringHill Suites by Marriott Richmond North/Glen Allen

3.0 star property

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Photo gallery for SpringHill Suites by Marriott Richmond North/Glen Allen

Dining
Exterior
Reception
1 bedroom, premium bedding, in-room safe, desk
View from property

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

View in a map
9701 Brook Rd, Glen Allen, VA, 23059
  • Place, Henrico Sports & Events Center
    ‪15 min walk‬
  • Place, Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Place, Richmond Raceway
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds

8.6 out of 10
Excellent
(54 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

37-inch LCD TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed, Non Smoking

8.2 out of 10
Very good
(90 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

SpringHill Suites by Marriott Richmond North/Glen Allen

Hotel with free breakfast, near The Crossings Golf Club
Along with an indoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
SpringHill Suites by Marriott Richmond North/Glen Allen offers 136 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they enjoy the free breakfast at SpringHill Suites by Marriott Richmond North/Glen Allen. During your stay, you'll be within walking distance of The Crossings Golf Club. Enjoy features like free WiFi in public areas, plus an indoor pool and a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from The Crossings Golf Club and a few minutes from Virginia Randolph Museum
  • Pets welcome for a fee
SpringHill Suites by Marriott Richmond North/Glen Allen offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 291 square feet (27 square metres) and includes conference space. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly SpringHill Suites by Marriott Richmond North/Glen Allen. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 291 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay, plus a one-time cleaning fee of USD 50 and a deposit of USD 5 per day
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 5 per day
  • Pet fee: USD 50.00 per accommodation, per stay plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Springhill Suites
Springhill Suites Marriott Richmond
SpringHill Suites Marriott Richmond North/Glen Allen Hotel
Springhill Suites Marriott Richmond Hotel Virginia Center
Springhill Suites Marriott Richmond Virginia Center
Springhill Suites Richmond
Springhill Suites Richmond Virginia Center
Springhill Suites Virginia Center
Springhill Suites Marriott Richmond Virginia Center Hotel
SpringHill Suites Marriott Richmond North/Glen Hotel
SpringHill Suites Marriott Richmond North/Glen Allen
SpringHill Suites Marriott Richmond North/Glen
SpringHill Suites riott Richm
SpringHill Suites by Marriott Richmond North/Glen Allen Hotel

Reviews

SpringHill Suites by Marriott Richmond North/Glen Allen Reviews

7.8

Good

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 446 out of 1006 reviews
Rating 8 - Good. 251 out of 1006 reviews
Rating 6 - Okay. 136 out of 1006 reviews
Rating 4 - Poor. 86 out of 1006 reviews
Rating 2 - Terrible. 87 out of 1006 reviews

Reviews

10/10 Excellent

Meloni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would stay again

We were pleasantly surprised at how all aspects of the room were very usable and made relaxing easy. Pet friendly too
Stayed 1 night in Jul 2025

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

2/10 Terrible

Anthony

Stayed 2 nights in Jul 2025

6/10 Okay

Paula

Liked: Cleanliness
In your room you could NOT control the air conditioner and it would fluctuate to very low during the night in up to 100 degrees weather outside. The TV’s were old and the remotes didn’t always work and there was no WiFi code to access and the system went down for streaming apps and we were told at the front desk there was nothing they could do. I will not stay there again. It’s not worth the money I spend.
Stayed 3 nights in Jul 2025

2/10 Terrible

Chad

Travelled with family
Liked: Staff & service

Didn’t sleep

Did not get any sleep. Kids kept running in halls and slamming doors. One of my worse experiences.
Stayed 1 night in Jul 2025

2/10 Terrible

Tora

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff nice. Walked in room and could see crumbs all over, couch dirty, hair on the couch, big black feather on the bed, hair on the toilet. Ants in the bathroom.. hair in the shower. Sink dirty. Dust all over phone, microwave…. Wall dirty. Never been in a Marriott where the room stinked and was dirty
Stayed 1 night in Jul 2025

4/10 Poor

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service

Very Disappointing Stay

Check in was slow. Two female clerks talked to each other while we waited to check in. The hallways smelled like smoke. When we got into the room, only one light worked and the TV said no signal. After 2 calls to front desk they answered and said “yeah, cable is down” Not worth the money for a subpar property.
Stayed 1 night in Jul 2025

4/10 Poor

Marlene

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Gross bathroom

Marriott needs to either hire additional housekeepers or ones who actually do their jobs at this location. The bathroom was gross. It looked like there was dried poop on the floor, so clearly, the floor hadn't been mopped. There was visible black mold/mildew in the corner of the tub. I also had to ask for toilet tissue and hand soap. The bathroom is old and in need of updating & while I can understand Marriott may not want to invest in having it updated, it should be clean.
Stayed 1 night in Jul 2025

2/10 Terrible

Erica, Owings Mills

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed two rooms for the night. Just rolled in. No problem getting rooms. Nice, clean and convenient. Would gladly stay here again.
Stayed 1 night in Jul 2025

2/10 Terrible

myat

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't go there

The room is very dirty. The hairs in the sink. The lighting is very poor. It is like a cave. The still have some wire exposed near smoke detector. Dust on fan and kitchen. The room has smell as well.
Stayed 1 night in Jul 2025

2/10 Terrible

bharath kumar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and smellly. The walls are razor thin and give no privacy in your room. The elevators smell bad .
Stayed 4 nights in Jul 2025

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not enough light in the rooms. Hate that the hot tub is pictured on the website but was filled in. Worst hotel breakfast we’ve ever experienced — rotten fruit, dried bread, juice machine didn’t work, no syrup for waffles, etc. Person who checked us in was great. Had to switch one of the rooms because the AC wouldn’t work properly. I’m other words, we would’ve chosen somewhere else to stay.
Stayed 1 night in Jul 2025

2/10 Terrible

Grace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

dated and unclean

We only stayed overnight to break up a long trip driving south. We normally stay in the Marriott so thought this would be comparable. It had a pull out bed under the couch seemed like it was never really cleaned had dirt and hair on it. My kids (2 kids) had to try and sleep comfortably onto of the couch together. the main bed mattress seemed so old and over used that it was not a good nights rest for me and my husband. Would not stay ever again.
Stayed 1 night in Apr 2025

10/10 Excellent

AMALIA, APO AP 96367

Stayed 5 nights in Jul 2025

4/10 Poor

Kerry

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Under construction-remodeling

It looks as if this hotel is getting ready for a facelift and it totally needs it. There are workers who are staying here and tile and bathtubs in the parking lot and the rooms all smell like smoke. Carpet is torn up in the hallways and the elevators are torn up. They should have let people know they are in the middle of a remodel and it’s not fit for travelers to stay at this time.
Stayed 1 night in Jul 2025

6/10 Okay

Kevin

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Looks like te hotel is undergoing renovations. It definitely needs it.
Stayed 1 night in Jul 2025

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient to the area several places to eat. Pet friendly and quiet Could use some uogrades. BUT they are working on them Give this place another year and it will be the best
Stayed 2 nights in Jun 2025

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Stay For Basketball Tournament

The front desk attendants were superb, professional, and super responsive. The suite was also spotless.
Stayed 3 nights in Jun 2025

2/10 Terrible

Emmanuel, Auburn

Travelled with family
Disliked: Amenities
Room was not clean at all from the previous guests, beds not made and trash everywhere. Had to leave as there were no other rooms available.
Stayed 1 night in Jun 2025

6/10 Okay

Gervin

Disliked: Cleanliness, property conditions & facilities
Great area, room very spacious, nice people, so sadly not clean
Stayed 4 nights in Jun 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Cherie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely disgusting property. Trash everywhere, room a/c didn’t work, room key unlocked every door on the property, exterior doors were broken and unlocked all day and night.
Stayed 4 nights in Jun 2025