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SpringHill Suites by Marriott Richmond North/Glen Allen

3.0 star property

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Photo gallery for SpringHill Suites by Marriott Richmond North/Glen Allen

Exterior
Free daily buffet breakfast
1 bedroom, premium bedding, in-room safe, desk
Reception
1 bedroom, premium bedding, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
9701 Brook Rd, Glen Allen, VA, 23059
  • Place, Henrico Sports & Events Center
    ‪15 min walk‬
  • Place, The Crossings Golf Club
    ‪2 min drive‬
  • Place, Virginia Randolph Museum
    ‪2 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds

8.6 out of 10
Excellent
(56 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

37-inch LCD TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(90 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

SpringHill Suites by Marriott Richmond North/Glen Allen

Hotel with free breakfast, near The Crossings Golf Club
Along with an indoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
SpringHill Suites by Marriott Richmond North/Glen Allen offers 136 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they enjoy the free breakfast at SpringHill Suites by Marriott Richmond North/Glen Allen. During your stay, you'll be within walking distance of The Crossings Golf Club. Enjoy features like free WiFi in public areas, plus an indoor pool and a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from The Crossings Golf Club and a few minutes from Virginia Randolph Museum
SpringHill Suites by Marriott Richmond North/Glen Allen offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 291 square feet (27 square metres) and includes conference space. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly SpringHill Suites by Marriott Richmond North/Glen Allen. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 291 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Springhill Suites
Springhill Suites Marriott Richmond
SpringHill Suites Marriott Richmond North/Glen Allen Hotel
Springhill Suites Marriott Richmond Hotel Virginia Center
Springhill Suites Marriott Richmond Virginia Center
Springhill Suites Richmond
Springhill Suites Richmond Virginia Center
Springhill Suites Virginia Center
Springhill Suites Marriott Richmond Virginia Center Hotel
SpringHill Suites Marriott Richmond North/Glen Hotel
SpringHill Suites Marriott Richmond North/Glen Allen
SpringHill Suites Marriott Richmond North/Glen
SpringHill Suites riott Richm
SpringHill Suites by Marriott Richmond North/Glen Allen Hotel

SpringHill Suites by Marriott Richmond North/Glen Allen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 444 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 86 out of 1000 reviews
Rating 2 - Terrible. 87 out of 1000 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Cleanliness
Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.
Stayed 2 nights in Oct 2025

6/10 Okay

Heather

Liked: Cleanliness, staff & service, room comfort
The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful
Stayed 1 night in Oct 2025

10/10 Excellent

María alejandra

Stayed 3 nights in Sep 2025

10/10 Excellent

Taylor

Travelled with group
Stayed 1 night in Sep 2025

4/10 Poor

Derrick

Travelled with family and small children
Liked: Staff & service
Hello This Derrick Moselely And I Stayed In Hotel SpringHill Suites by Marriott Richmond North/Glen Allen Location On August 29th To August 31st Because Of My Wedding In That Area. The Only Issue I Had Was That I Stayed In Room 327 And The Pull Out Mattress From Under The Couch Had Like Alot Of Pee Stains On It And Blood Stains And It Smelled. So Me , My Wife And 2 Kids Had To Sleep In One Bed And Was Not Comfotable At All With Us In It. I Addressed It To The Lady At The Front Deal Of The Issue Of What Was Wrong And Also The Top Part Of The AC/ Heat Cover Came Off But Everything Else Was Okay.
Stayed 2 nights in Aug 2025

8/10 Good

Jaquan

Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient stay for me
Stayed 1 night in Sep 2025

2/10 Terrible

Christopher

Travelled with partner
Disliked: Amenities
Dead roach on floor. TV not working. Room smelled terribly and musty. No hair dryer.
Stayed 1 night in Sep 2025

10/10 Excellent

Tran

Stayed 1 night in Sep 2025

2/10 Terrible

Lekei

Stayed 1 night in Sep 2025

4/10 Poor

Erin

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.
Stayed 1 night in Sep 2025

6/10 Okay

Malena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.
Stayed 3 nights in Aug 2025

6/10 Okay

Maureen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Hector

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We didn't like the costumer service and the room.
Stayed 1 night in Aug 2025

2/10 Terrible

Donald

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Nancy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants in our bathroom, uncomfortable beds, ants on table at breakfast. Staff did not keep food refilled at breakfast. Surprising experience for the price.
Stayed 1 night in Aug 2025

6/10 Okay

Frances

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall staff was great. Needs to accept cash. Was not happy with a bathroom door that didnt shut, no extra toilet paper and screws left in bedside drawers.
Stayed 2 nights in Aug 2025

6/10 Okay

Holly

Business traveller
Liked: Room comfort
Need better TV’s and service provider
Stayed 3 nights in Aug 2025

6/10 Okay

Joshua

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Just ok

This hotel is very convenient - right off 95. Tons of restaurants, stores, gas, etc. However this place is old, tired, and quite frankly dirty. The lobby and elevators looked like they hadn’t been mopped in weeks. The room was just ok- very musty, the sofa looked about a decade old and I wouldn’t touch it. The beds were small and uncomfortable. The room had only 1 towel and half used roll of toilet paper. There are a ton of hotels off 95. This one isn’t worth the stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and CLEAN!!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Corey

Stayed 1 night in May 2025

10/10 Excellent

Lorrie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Perfect Spot

This place was right off of the interstate and less than five minutes to the SportsCenter. The outside may look a little dated, but the inside has been renovated and it’s clean and modern. The lobby closes from 930AM until 12PM on the weekends to “clean and sanitize” after breakfast which was a major inconvenience.
Stayed 1 night in Aug 2025

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