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Ambassador Thermal Motel

3.5 star property

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Photo gallery for Ambassador Thermal Motel

A swimming pool with a metal handrail in the foreground.
A hotel room with a bed, a sofa, a chair, a small table, and a kitchenette.
A hotel with a beige facade, two lizard murals, and a sign listing amenities like a mineral pool and heated swimming pool.
A modern kitchen with stainless steel appliances, a double sink, and white cabinetry.
A bedroom with a large bed, bedside tables, a chair, a desk, and a TV.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Place, Eat Street
    ‪3 min walk‬
  • Place, Tamaki Maori Village
    ‪5 min walk‬
  • Place, Polynesian Spa
    ‪6 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

Basic Studio, 1 Double Bed

8.4 out of 10
Very good
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 1 Bedroom

A hotel room with a bed, a desk, a chair, and a view of the outside.

Standard Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(22 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

Standard Apartment, 2 Bedrooms

  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Single Beds
  • Free Wi-Fi

Basic Studio, Multiple Beds

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(8 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Apartment, 2 Bedrooms

A hotel room with a large bed, two bedside tables with lamps, a flat-screen TV, and a mirror on the wall.

Economy Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds
  • Free Wi-Fi

Similar properties

View from room
Rydges Rotorua
Whakarewarewa
  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,169 reviews
The price is €73
includes taxes & fees
6 Aug - 7 Aug
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About this property

Ambassador Thermal Motel

Along with 2 outdoor pools, this hotel has an indoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, free newspapers and tour/ticket assistance.
Ambassador Thermal Motel offers 19 accommodations with a hairdryer and an iron/ironing board. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Ambassador Thermal Motel. During your stay, you're just a quick walk from Polynesian Spa. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and 2 outdoor pools
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Guests speak favourably about the location and the value of their stay
  • Steps from Government Gardens and 8 minutes on foot from Polynesian Spa
As a guest of Ambassador Thermal Motel, you'll find 2 outdoor swimming pools, an indoor pool, and a children's pool. WiFi is free in public spaces. Ambassador Thermal Motel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 8:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Ambassador Thermal Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 246 out of 648 reviews
Rating 8 - Good. 278 out of 648 reviews
Rating 6 - Okay. 85 out of 648 reviews
Rating 4 - Poor. 29 out of 648 reviews
Rating 2 - Terrible. 10 out of 648 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Great location Friendly staff Facilities tired but actually well equipped Was a pleasant stay
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stop. Great value and the staff were very friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older place but very nice for a family stay. Kids loved the heated pool even when it was drizzling.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Chony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 pools, very close to lake and main street
Stayed 1 night in Mar 2026
Verified

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Location is great
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Dawn

The accommodation was ok as we were out most of the time….. clean and comfortable bed but didn’t realise it was 3 star accommodation.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simple and amazing
Stayed 1 night in Mar 2026
Verified

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities
Location very good. Spacious but tired accommodation.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Chony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby everything
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Satya

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location within walking distance from Eat Streat. Impressive facilities including a normal pool, spa, and thermal bath - this made our stay super relaxing.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit older but in generally good condition.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities
Excellent location in Rotorua, bed very comfortable, excellent for a short stay
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was excellent, accommodating an upgrade for us. Its location in town was absolutely excellent. It is an older motel and in need of upgrades but it was clean.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Paola

Liked: Cleanliness, amenities
The accommodation was very nice and tidy. Love the view. Very handy to go around the town and very close to the shops and the lake. We really enjoyed our stay and highly recommend it.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities
Great location. Walk to Eat street close by. Very clean and comfortable. Quite dated. Easy parking outside motel on roadside so don’t leave valuables. Would return again.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Anamitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an older property, kept tidy and clean as it could be. It's very close to the shopping centers, food joints and grocery stores. Free street parking also helps.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Room was generous size , renovated , well appointed . Very good value for money . Had no personal parking problems , but limited amount of spaces .
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Chiara

Liked: Cleanliness
Disliked: Amenities
Very dated,but clean - for the money there are better options but we booked late The pool was not working - we didn’t know Location is very good, nice views of the lake. Just ok for a night
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with our accommodation being a spacious unit with a separate bedroom and a full kitchen. The accommodation was located adjacent to the pool which was also lovely. Parking was a bit tight around the inside of the main building. The staff were helpful and friendly. The buildings were a bit dated. All-in-all we were quite happy with the accommodation which was good value for money.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️
That's the only photo I took
Stayed 1 night in Mar 2026
Verified

8/10 Good

COLIN

Liked: Cleanliness, amenities, property conditions & facilities
The staff greeted me with kindness and were very helpful. The rooms were large and spotlessly clean. I will definitely return, next time I stay in Rotorua. It’s a very convenient place to stay. Plenty of parking, opposite the Gardens and a one block walk from the main street.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Overall good stay
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Christina

Liked: Cleanliness
The staff was fantastic and the rooms were very clean, however a bit dated.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Susmita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing place, very tidy and great facilities. Short walking + driving distance to places we wanted to visit. Quiet and calm area.
Stayed 2 nights in Dec 2025