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Ambassador Thermal Motel

3.5 star property

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Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Exterior
Economy Apartment, 2 Bedrooms | Private kitchen | Fridge, microwave, stovetop, electric kettle
2 bedrooms, blackout curtains, soundproofing, iron/ironing board
Terrace/patio

Popular amenities

  • Housekeeping
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Eat Street
    ‪3 min walk‬
  • Tamaki Maori Village
    ‪5 min walk‬
  • Polynesian Spa
    ‪6 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(7 reviews)
  • 66 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 96 sq m
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

Basic Studio, Multiple Beds

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Standard Apartment, 2 Bedrooms

  • 96 sq m
  • Sleeps 7
  • 2 Double Beds and 3 Single Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | 2 bedrooms, blackout curtains, soundproofing, iron/ironing board

Standard Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(17 reviews)
  • 66 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)
  • 66 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Basic Studio, 1 Double Bed

8.6 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | 2 bedrooms, blackout curtains, soundproofing, iron/ironing board

Economy Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(5 reviews)
  • 96 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

Similar properties

Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1004)
The price is €93
for 1 room
includes taxes & fees
8 Aug - 9 Aug
Arawa Park Hotel

About this property

Ambassador Thermal Motel

Hotel with 2 outdoor swimming pools, a short walk to Polynesian Spa
Along with 2 outdoor pools, this hotel has an indoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, free newspapers and tour/ticket assistance.
Ambassador Thermal Motel offers 19 accommodations with a hairdryer and an iron/ironing board. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Ambassador Thermal Motel. During your stay, you're just a quick walk from Polynesian Spa. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and 2 outdoor pools
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Guests speak favourably about the location and the value of their stay
  • Just a 2-minute drive from Polynesian Spa and 7 minutes from Skyline Rotorua
As a guest of Ambassador Thermal Motel, you'll find 2 outdoor swimming pools, an indoor pool, and a children's pool. WiFi is free in public spaces. Ambassador Thermal Motel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 March to 10 April:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 8:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Ambassador Thermal Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 218 out of 555 reviews
Rating 8 - Good. 239 out of 555 reviews
Rating 6 - Okay. 67 out of 555 reviews
Rating 4 - Poor. 23 out of 555 reviews
Rating 2 - Terrible. 8 out of 555 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome. Speedy checkin. Spacious, clean, well equipped, warm and comfortable unit. Outdoor deck with view of lake. Fabulous large spa pool and nice thermal pool. Great location. Will definitely stay again.
Stayed 1 night in Apr 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Very hard seating no couch to sit on
Stayed 2 nights in Apr 2025

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately very dissatisfied. We lasted about 10 minutes after arriving. The staff were absolutely lovely.. but we got the room right next to the office so everyone who walks past would stare into your room and it had an awful stench of smell in it I just couldn’t handle it. The spa was tiny and pretty much in the garden, not suitable for more than 2-3 people :( and you had to walk down a dark Cora door and duck under the stairs to get to the main pool area. The pool says heated but was very cold. Not a lot of privacy around the area at all. Quite run down and dark. Was very disappointed and unfortunately gave our key back and booked accommodation elsewhere.
Stayed 1 night in Apr 2025

10/10 Excellent

Omair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good property to stay at for one night
Stayed 1 night in Apr 2025

8/10 Good

Kataraina

Liked: Cleanliness, property conditions & facilities
Nice stay - thank you
Stayed 1 night in Apr 2025

4/10 Poor

Aimee

Disliked: Staff & service, property conditions & facilities
The property is very tired but pretty clean. There was no hot water for our stay and we were not informed about this. It was only after I asked that we were told there was a problem. Towels were clean but had lots of stains on them. The pool and spa were the best part of the accomodation.
Stayed 1 night in Apr 2025

10/10 Excellent

Damon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Excellent location near the waterfront. Walkable to everything in town, including Eat Street. Will definitely stay again.
Stayed 1 night in Jan 2025

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager was polite and friendly. Old motel, but rooms were clean and tidy. Big pool was closed unfortunately, must have been due to season change. The small outdoor spa and thermal pool was open.
Stayed 2 nights in Mar 2025

8/10 Good

Bradley, Buddina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property might be aged but it was comfortable and everything worked ok in our room
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ruakiri

Stayed 1 night in Mar 2025

6/10 Okay

Colin J

Liked: Cleanliness, staff & service, room comfort

Clean budget hotel

Nice budget hotel with everything you need for a comfortable stay.
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL, Cardiff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, functional and easy to get to.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lesley

Liked: Staff & service, property conditions & facilities
Convenient central location. Comfortable and well equipped.
Stayed 2 nights in Feb 2025

8/10 Good

Elaine, Sutton

Travelled with family
Liked: Amenities
Good location for everything
Stayed 1 night in Feb 2025

10/10 Excellent

Errin

Liked: Cleanliness, staff & service
great position
Stayed 1 night in Jan 2025

4/10 Poor

Melissa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in process was good,was in town for work, however there were only 2 towels in the room when checked in and 3 of us were staying. When we asked for more towels the response was I had to wait till the morning at 9.30, we obviously had a shower the night we arrived as we had been traveling,and needed towels for the morning before I had to go to work at 8. I then waited in reception the next morning for about 10 mins pushing the bell and no one came, so I had to go back to the room and ring and was told again I had to wait till 9.30 until I told him I had to get to work. He did eventually give me towels but I had to go through all of that to get some towels. In the afternoon when I finished work, the room hadn’t been serviced, the dirty towels from the morning were still in the bathroom and the rubbish was still full, we had paid to stay another night but after all of that we packed up returned the key and I questioned why the room wasn’t serviced and he didn’t look at all bothered, I couldn’t be bothered dealing with him, so we left and checked in somewhere else. The service was extremely rude and unprofessional and unpleasant for a hospitality business. Also they have pools and spas there but don’t give extra towels, some people like to shower twice a day. I travel a lot and have stayed at many motels and this one would have to be one of the worst, I’ve never known any motel not to service rooms. The pics on the web are definitely not what it looks like now.
Stayed 2 nights in Jan 2025

8/10 Good

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location and view，but abit hot without airconditioner，facility old. Service time different as show in office so better communicate and adjust time for your check out or want ask any question/disscusion，better think before arrive and ask all when u check in.
Stayed 1 night in Jan 2025

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
So as i walked in the room i noticed dirty curtins toilet sink was filthy dust everywere
Stayed 4 nights in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Della

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so close to everything really enjoyed our stay
Stayed 3 nights in Jan 2025

4/10 Poor

Nicole

Stayed 2 nights in Jan 2025

8/10 Good

Holger

Stayed 1 night in Jan 2025