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Empire Inn

2.5 star property

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Photo gallery for Empire Inn

Reception
Exterior
Exterior
1 bedroom, premium bedding, desk, laptop workspace
Shower, free toiletries, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
294 E Hospitality Ln, San Bernardino, CA, 92408
  • Loma Linda University
    ‪3 min drive‬
  • Loma Linda University Medical Center
    ‪3 min drive‬
  • National Orange Show Events Center
    ‪4 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pet Friendly

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Pet Friendly

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Standard room,1 King Bed,Pet friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed (Standard room,1 King Bed,Pet friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking, Pet Friendly

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Smoking, Pet Friendly

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Pet Friendly

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Smoking, Pet Friendly

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Smoking

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Empire Inn

Hotel in San Bernardino with free parking
A business centre, laundry facilities and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a computer station, express check-out and multilingual staff assistance.
Empire Inn offers 82 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Fridges and microwaves are provided. Bathrooms include a shower and complimentary toiletries.

Flat-screen televisions are featured in guestrooms. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Empire Inn. During your stay, you'll be within walking distance of San Bernardino Golf Club. Features include free WiFi in public areas and free self-parking, plus a business centre.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a business centre, a computer and laundry facilities
  • Just a 4-minute drive from National Orange Show Events Center and 10 minutes from Riverside Convention Center
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Empire Inn. Self parking is free.

Smoking is allowed in designated areas at this San Bernardino hotel.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • No lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from November 17 2023 to October 1 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day, plus a one-time cleaning fee of USD 50.00
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day plus a one-off USD 50.00 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

SureStay Plus Hotel Best Western San Bernardino South
SureStay Plus Best Western San Bernardino South
Best Western Hospitality Lane
Hospitality Lane
Empire Inn Hotel
Empire Inn San Bernardino
Empire Inn Hotel San Bernardino
SureStay Plus Hotel by Best Western San Bernardino South

Empire Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 160 out of 1001 reviews
Rating 4 - Poor. 81 out of 1001 reviews
Rating 2 - Terrible. 102 out of 1001 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth

Disliked: Staff & service, property conditions & facilities, room comfort

Worst experience ever

Was unable to get a room after prepaying for the reservation. Waited out of office for more than 45 minute while the receptionist chatted on the computer regarding my prepaid reservation. Rep stated that since they didn't not receive a virtual payment from Hotel.com, he couldn't honor my prepaid reservation even after confirmed and pulled from my account. Rep also attempted to charge me for extras asking for cash deposite and for other things. I ended sleeping in my car cause i didn't have extra funds due to my card being place on hold. Will never stay at this site.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, no complaints
Stayed 1 night in Mar 2025

10/10 Excellent

Brianna

Travelled with partner
Great customer service at front desk
Stayed 1 night in Mar 2025

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Lorena

Stayed 3 nights in Feb 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyson

Stayed 1 night in Feb 2025

2/10 Terrible

Manpreet

Booked room for night with kids but left at midnight ac not working, bathroom was dirty.
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping is wonderful
Stayed 3 nights in Feb 2025

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Alejandro

Stayed 1 night in Feb 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 4 nights in Feb 2025

10/10 Excellent

Ielatha

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often... nice quiet and clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Teresa

Stayed 2 nights in Feb 2025

10/10 Excellent

Chen

Stayed 2 nights in Feb 2025

10/10 Excellent

Tyson

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in Jan 2025

10/10 Excellent

Maria Eugenia Chavez, San Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and good service hotel
Stayed 7 nights in Feb 2025

10/10 Excellent

jesus

Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Jasbeer

Stayed 1 night in Dec 2024

8/10 Good

Blanca

Stayed 1 night in Jan 2025

8/10 Good

Maria

Stayed 1 night in Dec 2024

10/10 Excellent

frankie

Stayed 2 nights in Jan 2025