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Kai Tulum

3.5 star property
VIP Access

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Photo gallery for Kai Tulum

On the beach, white sand, beach yoga
Aerial view
Outdoor pool, pool loungers
Premium Suite Partial Ocean View 2 Beds | View from room
Suite Oceanfront King | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Carretera Tulum-Boca Paila Km 0.5, Zona Hotelera Norte, Tulum, QROO, 77766
  • Place, Tulum National Park
    ‪1 min walk‬
  • Place, Playa Paraiso
    ‪1 min walk‬
  • Place, Las Palmas Public Beach
    ‪10 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪73 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite Garden View King

Suite Garden View King | Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Garden View King

  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Suite Partial Ocean View

King Suite Partial Ocean View | Egyptian cotton sheets, premium bedding, down duvets, minibar

King Suite Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Ocean View King

Suite Ocean View King | Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Ocean View King

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Two Double Beds Partial Ocean View

Suite Two Double Beds Partial Ocean View | Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Two Double Beds Partial Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite Oceanfront King

Suite Oceanfront King | Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Oceanfront King

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Garden Room King

Garden Room King | Egyptian cotton sheets, premium bedding, down duvets, minibar

Garden Room King

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite Garden View

Premium Suite Garden View | Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Suite Garden View

  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite Partial Ocean View 2 Beds

Premium Suite Partial Ocean View 2 Beds | Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Suite Partial Ocean View 2 Beds

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Suite Ocean View

Premium Suite Ocean View | Living area

Premium Suite Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Kai Tulum

At Kai Tulum, relax by an outdoor pool or hit the beach where you can enjoy yoga.
Kai Tulum offers 11 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Kai Tulum. During your stay, you're just a quick walk from Playa Paraiso. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Steps from Playa Paraiso and a 4-minute drive from Tulum National Park
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Kai Tulum.

This 3.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10:30 AM.
Kai Tulum has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: MXN 10 to 30 for adults and MXN 10 to 30 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee
  • Snack bar/deli

Things to do

  • Beach yoga
  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Guests are not permitted to bring any PET or PETE (polyethylene terephthalate) products to the property. Examples include soft drink and water bottles, some juice and liquor bottles, and plastic packaging for food.
This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 25.0 per night.

Payment types at the property

Important information

Fees

The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 10 to 30 for adults and MXN 10 to 30 for children
  • Airport shuttle fee: MXN 2900 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: MXN 25.0 per night
  • Facilities fee: MXN 3.5 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Kai Tulum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Kai Hotel
Kai Tulum
Kai Tulum Hotel
Kai Tulum Tulum
Kai Tulum Hotel Tulum

Kai Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 131 out of 190 reviews
Rating 8 - Good. 31 out of 190 reviews
Rating 6 - Okay. 13 out of 190 reviews
Rating 4 - Poor. 6 out of 190 reviews
Rating 2 - Terrible. 9 out of 190 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Loved the room, staff was friendly and beach was gorgeous
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
The beach is super nice and room is nicely decorated and clean
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shariane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a solo beach birthday trip at Kai and it was such a wonderful experience. The beach bungalow is beautiful and I booked the beach front option which was amazing. The service was great and I really enjoyed my meals at the nearby beach restaurant. Highly recommended!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

YURIDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean looking place to stay.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Conrado

Liked: Cleanliness, property conditions & facilities
The Hotel is very nice and charmin, very clean and countable, also very close to the beach, it is nice place to stay
Stayed 3 nights in Nov 2023
Verified

2/10 Terrible

Jamine

Liked: Cleanliness, amenities, property conditions & facilities
Rude morning waiter at breakfast. He said there was no menu and told us there was omelettes only and no price. When we were shocked to find out the total, he demanded a 15-20 percent tip. The rooms were nice but not as expected. We booked a partial ocean view and had no view at all of the ocean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the way the lobby smelled, everything was really nice and enjoyed our stay.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and chill environment with lovely light and breeze cabins for a perfect getaway. Situated in the national park away from the overcrowded tourist spots further down.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bungalows and property. Everything was in great shape, friendly staff, set on a beautiful beach.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, beautiful property with kind staff, especially Dennis. Gorgeous, but the hotel’s amenities i found were significantly pricier than surrounding hotels, for example a bike rentak here would by $850 mxd conpared to next door where it was $350, their restaurant was gorgeous and loved the food quality, but again significantly higher prices than neighboring spots. I loved my stay here, and loved the convenience- please beware before booking there’s a $450 mxd one time fee to enter the national park and then a daily $120 something fee, which is pretty annoying but part of thr deal for this whole area.
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

Chirag

Disliked: Cleanliness, property conditions & facilities
No 24 hour shuttle as advertised. Instead get charged double the going rate for airport transfers. No front of staff available after 5pm which is extremely unhelpful and only person on site after this time cannot understand English nor speak it.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and relaxing getaway! Room and the area were absolutely beautiful! Would definitely recommend!
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great part of Tulum beach!
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Notch place!!
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Jerzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property:-) Felt much better than actually being at home. Also very clean and peaceful ☺️. No words to describe. This is not my first time there and will always look 👀 forward to returning there Jurek
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Rent a vehicle of staying at this property
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Place was amazing, Staff was great. Didn't really have hot water for showers, but it was nice enough outside that it wasn't a huge deal.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Luke

Liked: Cleanliness, amenities
Simply amazing!!!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

PAOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concept of the Bungalows was very unique, and love how close we were to the main attractions in Tulum and the ocean. The staff was very professional, friendly and accommodating. I would highly recommend it to my friends and stay there again!
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little property with easy beach access (2 mins or less from all rooms). Safe, clean, quiet and friendly staff (Freddy and his colleagues took care of us). Would recommend for those wanting to unwind.
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We love Kai Tulum. The staff is always amazing and super friendly. The suites are so perfect- it’s like your own little oceanside cottage. Location inside the National Park is ideal for safety. Only negative this trip was the amount of seaweed but that is outside the control of any hotel. We can’t wait to return in the future.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Gursharan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and amazing!
Stayed 4 nights in Aug 2024