2/10 Terrible
Carrie Anne
Travelled with family, Travelled with group
2 Jun 2025
I stayed at this hotel as part of a wedding group. At check in I was not provided w/info re: the “resort”amenities or where to park. I guessed the info would be in the room. I also was not told a deposit would be added to my CC when I checked in. My room also had zero info re dining, the gym, tennis courts, map, restaurant info etc. Still don’t know if they offer room service. Looked at the guide on the tv: no info there either except for affiliated hotels. Room was basic, carpet not so clean. There was nicer shampoo & conditioner provided in the bathroom and hand soap & hand lotion @ the sink. I came back from the wedding and there was a group of loud kids in the room next door. Their room door did not have the mechanism that makes it close slowly instead of slamming shut. There were about 6 kids going in and out almost constantly and slamming the door loudly. At one point they were tackling each other outside and slammed loudly into my hotel room door 2-3x. They were so loud I could hear what they were saying i.e “I’m going back to the liquor store what do you want, no text it don’t scream it at me OMG.” I dont normally make a complaint but I did finally call the front desk. 30 min later no change. I call again. I’m told i’m mistaken it’s the bride and groom’s room. I said No, it’s not I’m BFF w/mother of bride, they’re on other floor. Front desk continues gaslighting me til almost 1:30 am b4 they finally check in person. Unacceptable to wait 3 hrs to respond to complaint
Carrie Anne
Stayed 1 night in Jun 2025