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"Hotel is well located, but is getting a little tired. Staff were great and the Onsen facility was good."

"Love the hotel. One block from the canal and one block from the shopping street. There’s an onsen in the hotel but it could get crowded at certain times. Overall, love the hotel and can’t wait to be back."

"This is the 2nd time we are staying in Grand Park Otaru when we visit Otaru. Proximity to the canal and the eateries makes it our choice"

"The hotel is in the best area on the Otaru canal, it is a bit older but still very nice and clean. Bed was comfy. Very nice for a couple of nights. It also has an onsen which is rare in the area."

"The hotel is new and clean. location is good, if walk slowly, it’s about 10mins walk from the station. Onsen is good, its not crowded after 11pm. If the lighting in room’s toilet is brighter, it will be perfect."

"sitting right at the center Susukino district and near the train station. everything is walkable. also, lots of ski buses stop point are right in front of this hotel. It's perfect stay before travelling to/from ski resort and CTS airport."