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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property

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Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Meeting facility
Property amenity
Meeting facility
Lobby sitting area
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

View in a map
660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Shaker Heritage Society
    ‪3 min drive‬
  • Place, Watervliet Shaker National Historic Site
    ‪3 min drive‬
  • Place, New York National Guard Headquarters
    ‪3 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Single Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(61 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(95 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite) | In-room safe, desk, laptop workspace, blackout curtains

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility) | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

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About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Albany - The Desmond Hotel by IHG. During your stay, you'll be within walking distance of Watervliet Shaker National Historic Site. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Enjoy American cuisine while dining at Mr. D's
  • Cooked-to-order breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the restaurant
  • Just a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Crowne Plaza Albany - The Desmond Hotel by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square metres) and includes a conference centre. The business-friendly Crowne Plaza Albany - The Desmond Hotel by IHG also features a vending machine, a garden, and coffee/tea in common area. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel by IHG was completed in January 2021.

This Albany hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:30 AM and at the weekend from 7:00 AM to noon.
Mr. D's – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (23,433 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (81 centimetre high)
  • Lift (89 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 95 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Albany - The Desmond Hotel by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Reviews

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 717 out of 1020 reviews
Rating 8 - Good. 180 out of 1020 reviews
Rating 6 - Okay. 74 out of 1020 reviews
Rating 4 - Poor. 21 out of 1020 reviews
Rating 2 - Terrible. 28 out of 1020 reviews

Reviews

10/10 Excellent

margaret

Travelled with family
Liked: Amenities, property conditions & facilities
excellent rooms, great restaurant and very friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Erin

Stayed 2 nights in May 2025

10/10 Excellent

Sean

Stayed 1 night in Aug 2025

6/10 Okay

Sazzad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and the locals very convenient. I gave it 3 stars because the room is not very spacious and not well lit, The tv was not smart tv. Couldn’t connect to You tube or Netflix.
Stayed 2 nights in Aug 2025

10/10 Excellent

Janet, Henderson

Stayed 1 night in Aug 2025

10/10 Excellent

Cheriyan, Manlius

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but spacious enough for weddings
Stayed 1 night in Aug 2025

10/10 Excellent

Stefanie

Stayed 2 nights in Aug 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

I’m a stand up comedian and I had a show in Cohoes, so I needed a nice play to stay the night with my boyfriend. We were very pleased with our stay. It’s a beautiful hotel, the staff are extremely friendly & the place is very clean. I would definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. Always a nice stay. Place is beautiful with their live plants indoor. Quiet, pet friendly and delicious food at the restaurant on site.
Stayed 1 night in Aug 2025

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator was not working first day
Stayed 3 nights in Aug 2025

10/10 Excellent

Cynthia

A gem

Beautiful property. The room was great, clean and stylish. Great shower. People were so nice. I mean really really nice. Breakfast was filling and affordable
Stayed 1 night in Aug 2025

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the uniqueness of the hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and shuttle drivers are great.
Stayed 1 night in Aug 2025

10/10 Excellent

Julie, Portland

Stayed 1 night in Aug 2025

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay! The staff were friendly, the room was spotless and comfortable, and the location was perfect. Would definitely stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
All around solid experience. Zero negatives.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was just perfect and the courtyard downstairs are wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

Christian, Key Biscayne

Stayed 1 night in Jul 2025

10/10 Excellent

Regina

Liked: Property conditions & facilities
Just a nice hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Ardena

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
At check-in, the front desk employee offered to change my reservation from a two queen bed to a king bed room, so I could be close to the elevator at the front door instead of way in the back of the property. I thought that was very thoughtful and considerate of me as a guest.
Stayed 1 night in Aug 2025

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