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Quest Ponsonby

4.5 star property

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Photo gallery for Quest Ponsonby

Front of property – evening/night
Reception
Balcony
Studio | Desk, iron/ironing board, free WiFi, bed sheets
Studio | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
68 Ponsonby Road, Auckland, 1011
  • Eden Park
    ‪2 min drive‬
  • Sky Tower
    ‪3 min drive‬
  • SkyCity Casino
    ‪3 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

Room options

View all photos for Studio

Studio | Desk, iron/ironing board, free WiFi, bed sheets

Studio

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Desk, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Desk, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • 90 sq m
  • Sleeps 4
  • 2 King Beds

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About this property

Quest Ponsonby

Luxury hotel in Auckland
Self parking and dry cleaning are available at this smoke-free hotel.
Quest Ponsonby offers 38 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with cable channels.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Quest Ponsonby. During your stay, you're just a quick walk from Ponsonby Road. Features include dry cleaning service and self-parking (surcharge).
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Services include dry cleaning/laundry and luggage storage
  • 14 minutes by foot from Queen Street Shopping District and a 4-minute drive from Sky Tower
As a guest of Quest Ponsonby, you'll find dry cleaning/laundry services and a lift. The front desk is open around the clock. For a fee, parking is available.

This 4.5-star Auckland hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transport

  • Secured, covered parking on site (NZD 30 per day)

Family friendly

  • In-room microwave

Conveniences

  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (7:30 AM - 7:00 PM) and Saturday - Sunday (8:00 AM - 4:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35 per day.
  • Cots (infant beds) are available for NZD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: NZD 30.00 per day (in/out privileges)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Monday - Friday: 7:30 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ponsonby Quest
Quest Ponsonby
Quest Ponsonby Apartment
Quest Ponsonby Apartment Auckland
Quest Ponsonby Auckland
Quest Ponsonby Auckland, New Zealand
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Hotel
Quest Ponsonby Auckland
Quest Ponsonby Hotel Auckland

Quest Ponsonby Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 269 out of 740 reviews
Rating 8 - Good. 285 out of 740 reviews
Rating 6 - Okay. 111 out of 740 reviews
Rating 4 - Poor. 44 out of 740 reviews
Rating 2 - Terrible. 31 out of 740 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Conrad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great stay as always. Convenient location with parking available. Will continue to stay here, recommend
Stayed 6 nights in Feb 2025

10/10 Excellent

Conrad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an easy & great stay here. Parking available. Easy walk to many restaurants and shopping, rooms are clean & quiet. Recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with numerous dining and shopping options nearby.
Stayed 1 night in Feb 2025

8/10 Good

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location, but the night we were there the bathroom smelt like there was a septic issue (sewerage smell), and the bed linen was a bit off. It was clean, but pillows smelt like other people and the sheets could've done with replacing - they were not fresh and crisp
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfy, great stay
Stayed 1 night in Feb 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with the service and stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite place to stay in Auckland

I always stay at Quest Ponsonby when I travel to Auckland. Great to have a room with a kitchen and laundry facilities. Comfy bed and couch. Has a supermarket around the corner. Great location close to town.
Stayed 3 nights in Feb 2025

6/10 Okay

Sarah

Reception area smells

Great location and friendly staff. Good rooms and generally pretty clean and tidy. Unfortunately the reception area has a very strong smell which is most unpleasant.
Stayed 3 nights in Feb 2025

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice apartment, and the staff were so helpful! And right in the action of Ponsonby. Also, Western Park across the street is one of the nicest city parks I’ve ever seen.
Stayed 3 nights in Feb 2025

8/10 Good

Elizabeth, Lower Hutt

Liked: Cleanliness, staff & service, property conditions & facilities
great location and will definitely be back
Stayed 3 nights in Feb 2025

8/10 Good

Michael James

Stayed 1 night in Feb 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Because i only stay one night. I didn’t have time to look around the facility. But just in my room. It was very nice. It was all the space i needed. But there was are little black stain on the blanket. Didn’t bother me. The mirror is facing the wrong way i think lol.. Look forward to come back soon.
Stayed 1 night in Feb 2025

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient.
Stayed 1 night in Jan 2025

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location yet hard to get into complex off busy ponsonby road. Parking expensive but is what it is. Room was nice yet stinky. Smelt like room was deep fried.
Stayed 1 night in Jan 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wicked room, lots of space nice bath
Stayed 2 nights in Jan 2025

10/10 Excellent

Shana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy room and fantastic shower. Bed was comfortable. Very nice pillows.
Stayed 1 night in Jan 2025

6/10 Okay

Dennis, Kaipara Flats

Stayed here a lot. It was a bit average this time, with room placement and tidiness of the room.
Stayed 2 nights in Jan 2025

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in the heart of ponsonby
Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay
Stayed 3 nights in Dec 2024

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude staff

Quest, always nice great value. Awfully check in experience, demanding receptionists.
Stayed 1 night in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place!

Excellent stay in the heart of Auckland! Walking distance to many restaurants, bars, cafes. Just a 15 minute drive to the beach and 20 minutes to Auckland airport! The staff was very accommodating and allowed us to store some of our luggage after checkout before we headed to the airport. Great place to stay!
Stayed 1 night in Dec 2024

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Stayed 4 nights in Dec 2024