2/10 Terrible
Alice
Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
22 Aug 2025
Disliked: Staff & service, amenities, property conditions & facilities
My family and I (2 adults, 2 toddlers, a small dog, and elder relatives) recently booked a stay at the Comfort Inn in Belleville, Ontario, based on its pet-friendly policy. Unfortunately, our experience was extremely disappointing and concerning.
Upon arrival, we were alarmed to find the hotel located beside a rundown, graffiti-covered short-term motel and nightclub, hardly suitable for families. Inside, the hallways were dark and unclean, with used towels on bare carpeted floors. Our room smelled unpleasant, had stained walls, curtains, and dirty floors, and the sliding door lock was broken and replaced with a flimsy latch. Most disturbingly, the bathtub was surrounded by mold, triggering immediate breathing issues for an allergic family member.
The front desk moved us to the Annex, which was much cleaner and better maintained. However, later that evening, we found a cockroach on the fridge. At that point, we checked out, packing up and leaving with toddlers in the middle of a rainy night with hours of driving ahead of us after an already lengthy and tiring day.
This stay was unacceptable. We were told a full refund would likely be issued due to the multiple serious issues and short duration of our stay. A refund was in fact applied to my account.
I also strongly advise any traveller's, especially those with children, pets, or health sensitivities, to avoid this location until substantial improvements are made.
Alice
Stayed 1 night in Jul 2025
