Grand Park Royal Cancun - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Grand Park Royal Cancun - All Inclusive

Royal Master Suite Hot Tub adults only +18 | View from room
Property video
Grand Royal Suite Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace
2 outdoor pools, pool umbrellas, pool loungers
Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Forum Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Villa Deluxe

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Villa Junior Suite Plunge Pool

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Swim up King

8.6 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Master Suite

  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

Premier Ocean Front Doble

8.4 out of 10
Very good
(92 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Master Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Royal Suite Doble Hot Tub adults only +18

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premier Superior Ocean Front Double

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Royal Master Suite Hot Tub adults only +18

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Grand Royal Suite Hot Tub adults only +18

  • Ocean view
  • 103 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Villa Deluxe Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Villa Premier Plunge Pool Ocean Front

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa Premier PlungePool King OceanFront

  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

8.4 out of 10
Very good
(184 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Royal Suite King Hot Tub adults only +18

9.0 out of 10
Wonderful
(36 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Grand Park Royal Cancun - All Inclusive

Catch some rays at the beach or spend the day relaxing at Grand Park Royal Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants. Change of towels is available on request
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Grand Park Royal Cancun - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy international cuisine with pool views at Veranda, one of the property's 3 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to deep-tissue massages, facials or body wraps at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the location
  • 6 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Forum Beach
  • Local-area shuttle service available for a fee
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square metres) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

Veranda – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Andiamo – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Le Grand Prime & Lounge – This restaurant specialises in local and international cuisine and overlooks the ocean. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
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Grand Park Royal Luxury All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1226 out of 2369 reviews
Rating 8 - Good. 614 out of 2369 reviews
Rating 6 - Okay. 286 out of 2369 reviews
Rating 4 - Poor. 129 out of 2369 reviews
Rating 2 - Terrible. 114 out of 2369 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should not be classified as a luxury hotel. It was very basic. Buffet food awful. Never hot. Saw cockroach wandering amongst the food (see attached picture) Staff (with the exception of reservations/front desk) were friendly and helpful. Front desk rude and disrespectful I would NOT recommend this place to anyone. Very overpriced for what you get Nightly entertainment was a joke
Cockroach at the buffet
Cockroach
Stayed 8 nights in Jan 2026

10/10 Excellent

Aiden

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this resort were extremely attentive, hard working, and attentive. The resort grounds, though small, were very clean, and it’s situated in a good location relative to off resort activities. Really enjoyed my stay.
Stayed 8 nights in Jan 2026

10/10 Excellent

Michelle Louise

Stayed 7 nights in Jan 2026

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, excellent and friendly staff!
Stayed 6 nights in Jan 2026

10/10 Excellent

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire resort was extremely clean. Staff are kind and professional. Jesus our room cleaner did a lovely job and was informative when we asked for information he was always in a happy mood. The dining staff also seemed very happy and friendly I have never been to a hotel where staff are all pleasant. We will absolutely be back.
Stayed 6 nights in Jan 2026

8/10 Good

Robert John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is amazing. The grounds are perfectly maintained. The beach area is better than any we have seen in the hotel zone, with spacious and ample comfortable seating. Dining options were very good, and the staff were very friendly and accommodating . Best of all was our Butler Yajahira, who checked in on us numerous times each day, and made our trip very special. We would highly recommend this resort.
Stayed 10 nights in Jan 2026

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was a positive experience. Check in was sketchy. Were told different things about access to amenities from different people. We arrived early at 12p (confirmed ahead) and waited until 4p for room. Good enough. Had access to everything while we waited. Our room (villa) was spotless. The beach is why you come to Cancun and this resort’s beach is awesome. Service was hit or miss as was the food. We had a butler who helped with reservations for a beach bed daily (great perk) and anything else we may want. You can use them as much or as little as you like. The grounds are spread out and well maintained which we liked but could be a challenge for people with mobility issues. Would we return? Maybe.
Stayed 3 nights in Jan 2026

10/10 Excellent

Stephanie

Stayed 7 nights in Jan 2026

8/10 Good

Aaron Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view was wow, staff went the extra mile for you. Only thing negative is the food is ok too gross. If u r a foodie person and food is very important to you this resort is not for you. Good selection of cocktails, beer, the house wine not drinkable.
Stayed 7 nights in Jan 2026

10/10 Excellent

Rachelle

Liked: Cleanliness, property conditions & facilities
I had the pleasure of staying at this beautiful resort November 19, 2025. After extensive research, this resort truly stood out. I can confidently say I’m so glad we booked it — five days was simply not enough! The resort itself is stunning, with excellent restaurants, a gorgeous beach and pool area, and beautifully appointed rooms. Rooms: Grand Villa Master Suite Ocean Front (stayed with my fiancé):
 The suite was incredibly spacious, featuring a large, comfortable couch & bed, and a beautiful bathroom. Our private terrace, complete with a plunge pool right on the beach and overlooking the ocean, was absolutely breathtaking.
 Royal Suite Double Hot Tub Beachfront (parents’ stay – adults only):
This room was also very spacious with a lovely layout, a large jacuzzi, and an absolutely stunning ocean view. The beach was gorgeous with soft sand & the ocean warm enough to play in the waves! With VIP status, that included complimentary use of the beach cabanas (normally around $200 USD per day). Reservations can be made through your butler. A special shout-out goes to our butler, Jesica, who was incredibly attentive & kind! I spent most of my time in the large main pool with beautiful views of the beach & a swim up bar. Food was really good. Favorite a la carte - Italian & the Teppanyaki grill Final Thoughts This was hands down my favorite all-inclusive resort I’ve ever visited. While we usually enjoy trying new resorts, this is one I will absolutely return to.
Grand Villa Master Suite Ocean Front
Royal Suite Double Hot Tub Beachfront (parents’ stay – adults only)
Stayed 4 nights in Nov 2025

10/10 Excellent

Faria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every from friendly staff to clean rooms and great tasty food. Loved the hospitality and place.
Stayed 6 nights in Jan 2026

6/10 Okay

Gene

Travelled with partner
Room was clean considering the age of the resort. Shower was not draining properly and was unable to be repaired. We stood on beach towels with bath mat on top in order to keep our feet out of dirty water. At one point the turn down maid came in to take our dirty coffee, cups and wine glasses. Since we had a swimout room we happened to be there to watch her rinse our old glasses in the bathroom sink and towel dry and then put them back for next day. We weren't supposed to drink the water from the tap, why would it be okay to drink from unsanitised glasses?? Also, very vacation club heavy (time share experience) This resort is short of service, quality and luxury, time for a name change or a reno. Improve communication with guests and resolve issues sooner.
Stayed 7 nights in Jan 2026

10/10 Excellent

RONALD, alvarado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2026

8/10 Good

Dale

Liked: Cleanliness, amenities, property conditions & facilities
Secondly floor room with ocean very was very nice. Room was clean and comfortable. The wind whistling through the sliding door frame was annoying at night. Cleaning staff were very polite and courteous. Restaurants, buffets and snack bars had plenty of selection. Food was fresh and enjoyable. Serving staff were very attentive and engaging. Evening entertainment was very good. The beach and ocean facing view was great but a few more beach chairs and cabanas would have been nice. Overall, very please for a first time experience.
Stayed 7 nights in Jan 2026

10/10 Excellent

Khamden

Stayed 1 night in Dec 2025

10/10 Excellent

Ana Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the personnel was really nice, thoughtful and responsive. The room was always clean. The property was well kept. A great experience overall.
Stayed 12 nights in Dec 2025

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been going to Grand Park Royal for 10 years. We enjoyed bringing our children and now we enjoy going as a couple. Staff is amazing and very friendly. Not a spring break party resort if that’s what you’re looking for. Only complaint would be that I wish the hot tub wasn’t always filled with young kids.
Stayed 7 nights in Jan 2026

10/10 Excellent

Gabrielle, Visalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our experience at this hotel. We stayed for 9 nights and the staff was amazing. Edgar at the cafe always greeted us with a smile and was super nice. We also had a butler named Alejandro and he was so helpful and great. The food selection was great at all the restaurants and Diana at the buffet area provided us great service. We will definitely be returning for an even longer stay.
Stayed 9 nights in Jan 2026

10/10 Excellent

Said

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very cool
Stayed 7 nights in Jan 2026

10/10 Excellent

Reshad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience
Stayed 8 nights in Jan 2026

6/10 Okay

Yelka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Two important things 1. The food was very poor 2. People chased you all over the resort trying to convince you to sign up for a membership. 3. The adult pool was so cold, it was not heated 4. No very good experience this time
Stayed 5 nights in Jan 2026

6/10 Okay

Angelo

Stayed 7 nights in Jan 2026

10/10 Excellent

Validity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is everything you’ll think it’ll be and more. The beach was steps away from our room, the pools were very nice and the adult pool was there if you wanted a more quieter relaxed experience away from the other kids. The food was mid but that’s what you usually expect from an all inclusive serving around 5000+ people at a time although that Italian restaurant was really good. Unfortunately the hot water did end up going in and out in our room but ended up fixing itself, the toilet got clogged and we called someone they came immediately to fix. I can say this hotel cares and takes care of their customers! I would love to come back and visit!
Stayed 4 nights in Jan 2026

10/10 Excellent

Emanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 7 nights in Jan 2026

10/10 Excellent

Demetrio

Really good… room..support and entire place
Stayed 6 nights in Dec 2025