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Hotel Ojo de Agua

3.0 star property

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Photo gallery for Hotel Ojo de Agua

On the beach
Lobby sitting area
Sun deck
Superior Room, Sea View | Beach/ocean view
Outdoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Puerto Morelos Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, free WiFi

Family Room

7.8 out of 10
Good
(38 reviews)
  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, free WiFi

Standard Room

7.6 out of 10
Good
(19 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, in-room safe, desk, free WiFi

Standard Room, 2 Double Beds

7.2 out of 10
Good
(53 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Deluxe Bungalow | 1 bedroom, iron/ironing board, free WiFi

Hotel & Beach Club Ojo de Agua

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, 647 reviews
The price is €49
includes taxes & fees
13 Sept - 14 Sept
Hotel & Beach Club Ojo de Agua

About this property

Hotel Ojo de Agua

Seafront with outdoor pool, near Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden and a picnic area are on-site.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Ojo de Agua. During your stay, you're just a quick walk from Puerto Morelos Town Square. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the beach
  • Just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 220 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Hotel Ojo de Agua offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1001 reviews
Rating 8 - Good. 285 out of 1001 reviews
Rating 6 - Okay. 143 out of 1001 reviews
Rating 4 - Poor. 100 out of 1001 reviews
Rating 2 - Terrible. 106 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rhiannon

Stayed 7 nights in Apr 2025

10/10 Excellent

Aurora

Stayed 6 nights in May 2025

8/10 Good

Rodolfo

Travelled with group
Liked: Staff & service
Friendly Staff
Stayed 1 night in May 2025

10/10 Excellent

Maria Del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Cristin

Liked: Cleanliness, staff & service, amenities
They ran out of water while I was there. No water in the jug and no bottles. The pool didn't have the furniture set up. Otherwise the room was nice and clean. I had a wonderful ocean view. The price was very low, so I think ya know, you get what you pay for. It was a basic hotel right by the beach, and right by lots of restaurants. The beach is very nice at that location, minimal seaweed. The food at the beach club is good, especially the breakfast.
Stayed 3 nights in Apr 2025

8/10 Good

Carmen

Stayed 1 night in Apr 2025

4/10 Poor

Salvador, Cabazon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk bad addicted
Stayed 1 night in Apr 2025

6/10 Okay

Hiram Aponte

Las facilidades y cuartos requieren mantenimiento.
Stayed 7 nights in Apr 2025

6/10 Okay

Peggy

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Property needs updated badly. Electrical outlets did not work in bathroom. Very convenient to restaurants & down town area. Property directly on beach which we loved. Beach area beautiful.
Stayed 7 nights in Apr 2025

8/10 Good

Clifford Arthur

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2025

2/10 Terrible

Martha

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We repeatedly asked for hot water every day for ten days finally got lukewarm the last night lots of excuses will not go back
Stayed 10 nights in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Puerto Morelos

Front desk staff were amazing 👏 Hotel is right on the beach. Popular beach bar (Don Ernesto's) right on site. Two blocks from popular restaurants/bars 👍 Only bad thing was no hot water for 2 days, but the cold water woke me up 😳🙃 I will definitely stay there again ( for a 4th time)
Stayed 4 nights in Apr 2025

8/10 Good

susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Very spacious room slept 5 comfortable beds , not so comfortable pillows No hot water was a problem. A bottle of water in fridge on arrival would hsve been good
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

For the price, we would probably go again

Economical choice for a property right on the beach. Not quite as fancy as it looks in the photos. The good: - restaurant staff and cleaning staff very kind -Rental of the beach beds is economical as you get some of the fee back when you buy food -The restaurant is really tasty Challenges: - Very loud generator just outside room so no enjoying the peaceful sounds of the ocean - Strict policy: no beach towel for children (yet children get wet swimming). No trading wet towels for fresh ones though some days are cold and windy. These policies are strict and staff told us they would get in trouble if they traded us for fresh ones. - One dish we ordered wasn't great, but we had to argue with about 4 levels of staff to send it back. - No drinking water provided, you have to buy it
Stayed 3 nights in Apr 2025

8/10 Good

Dayna

Liked: Staff & service
Decent place for beachfront. Room is bare bones but all you need for a short stay. The small fridge was great but not advertised to be in the room so I had not brought any cold snacks. Beach club is decent. The con is the smell. I was on the 3rd floor and the smell in the room was overpowering. They had the doors open to the hallway of all the rooms and I left mine open with the window. Took a little to get use to. Overall, for cost, location and staff friendliness I would stay here another night or two if I needed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, property conditions & facilities
Muy buen lugar para descansar con tu familia playa, muy cerca, todo muy cerca, el personal, ni se diga muy atentos Greta, la mejor recepcionista igual los demás, si necesitas algo rápido te ayudan en lo más mínimo que necesites, si necesitas un transporte, un té para sentir o que prendan tu boiler, siempre podrás contar con ellos. Lugar muy familiar, muy callado, perfecto para estar con tu familia. Definitivamente cuando regrese puerto Morelos, será donde me volveré a hospedar
Stayed 4 nights in Mar 2025

10/10 Excellent

Frances, La Quinta

Travelled with partner
It was very clean and nice just a bit outdated and we had no hot water in our room
Stayed 6 nights in Mar 2025

8/10 Good

Janice, Wichita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there for years. This is the first time I didn’t have hot water in the shower. I can get warm water very first thing in the morning. The maids were charming worked very hard. I only needed fresh towels occasionally in my trash taken out.. the safe was broken and they got it fixed on the third day. I’ve never read about anything ever being taken at that particular hotel so I wasn’t worried about my belongings.. they gave me the room that I had requested so I was pleased with that..
Stayed 6 nights in Mar 2025

4/10 Poor

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff very helpful trying to appease visitors in a hotel that is run down and neglected. Like no hot water… we are moved to another room under a water pump which was loud all night. In both cases the staff acquiesced and admitted they knew of the situation and charmingly attended to our request after a bit of cajoling. Though not an esthetic compound, convenient to beach, beach chairs and Don’s beachside restaurant. I suppose more money would warrant better facilities. I would say that this hotel does not warrant 4 stars. A budget hotel at best, a place to crash/sleep. I suppose the expence/rate is in its proximity to the beach. This should be a last resort in the majority of circumstances.
Stayed 3 nights in Mar 2025

10/10 Excellent

adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dean, Vars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to everything
Stayed 9 nights in Mar 2025

8/10 Good

Jenni-Lee Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more than fine. Mini fridge was cold, air conditioning worked great, beds were ok. Yes the showers are not hot but we were fine with lukewarm. Sure it’s not new but they kept everything super clean and the staff were great. My only big complaint was the lack of cleaning for the pool and the pool area. The pool at the second property was maintained but the smaller pool at the main hotel was not cleaned at all. It also needs new furniture and some loungers. The beach area also could have used some maintenance in terms of garbage and many of the chair cushions are in dire need of replacement. The new kabanas at the second property look amazing and will likely stay there next time. All in all it’s an incredible location with great staff and super affordable.
Stayed 8 nights in Mar 2025

10/10 Excellent

Michelle, Marionville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On the beach, beautiful scenery, clean and friendly
Stayed 26 nights in Feb 2025

8/10 Good

Srivatsangan

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

MARIA ALEJANDRA

Stayed 1 night in Mar 2025