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Hotel Ojo de Agua

Property class: 3

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Photo gallery for Hotel Ojo de Agua

Outdoor pool, pool loungers
Reception
Superior Room, Sea View | Beach/ocean view
Sun deck
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Place, Ojo de Agua Beach
    ‪2 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Room with Sea View

In-room safe, desk, free WiFi

Superior Room with Sea View

  • Sleeps 2

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi

Standard Room

7.4 out of 10
Good
(23 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, free WiFi

Standard Room, 2 Double Beds

7.2 out of 10
Good
(60 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | In-room safe, desk, free WiFi

Family Room

7.8 out of 10
Good
(40 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Room

In-room safe, desk, free WiFi

Family Room

  • Sleeps 5

View all photos for Standard

In-room safe, desk, free WiFi

Standard

  • Sleeps 2

Similar properties

Exterior
Hotel & Beach Club Ojo de Agua
Puerto Morelos
  • Pool
  • Kids’ pool
  • Free Wi-Fi
  • Restaurant
3.7 out of 5, Good, 696 reviews
The price is €99
includes taxes & fees
19 May - 20 May
Hotel & Beach Club Ojo de Agua

About this property

Hotel Ojo de Agua

This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden and a picnic area are on-site.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Ojo de Agua. During your stay, you're just a quick walk from Puerto Morelos Town Square. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the beach
  • Just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 250 for adults and from MXN 250 for children
  • Airport shuttle fee: MXN 900 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Hotel Ojo de Agua offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 355 out of 1006 reviews
Rating 8 - Good. 275 out of 1006 reviews
Rating 6 - Okay. 169 out of 1006 reviews
Rating 4 - Poor. 107 out of 1006 reviews
Rating 2 - Terrible. 100 out of 1006 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness
The staff were very welcoming, they were very helpful with advice for getting around town and places to eat. They took care of everything we needed quickly, and were very friendly. The location of the hotel is absolutely amazing! Right in the heart of the town, and right on the beach. The only reason for 4 stars instead of 5, is that the rooms could use some updating. Overall we were very pleased with our experience, and had a great time
Stayed 4 nights in Jan 2026

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Love Ojo! It was my second stay, great location, clean, quiet, affordable. It's not fancy but I'm fine with that beause Im on the beach. Coffee makers in the room would be great. Bedside lamp would also be a welcome addition (they had them my initial stay but not this time).
Stayed 7 nights in Jan 2026

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
An old hotel in a great location. No
Stayed 10 nights in Jan 2026

4/10 Poor

Shannon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, not maintained, not clean, sink dirty in bathroom, no hot water the location was the ONLY positive thing
Stayed 1 night in Jan 2026

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness
Disliked: Amenities
My stay here was okay overall. The rooms look newer in the pictures than they are in real life and are a bit worn. The shower was very basic, but shampoo, conditioner, and body soap were provided. Towels were clean, and the beds were fine. The pool photos are misleading. The pool shown in the listing is not on the property, and the actual pool on-site is very basic. I was also charged an extra 100+ pesos at check-in for beach seaweed removal, which wasn’t mentioned beforehand. The best part of this place is the location. You’re on the beach within a minute, and beach chairs are free for guests (shade costs extra). You’re given a wristband to wear during your stay. There’s a bar on-site that serves food and drinks to the beach, which is convenient but pricey. There’s also a small convenience store nearby for cheaper drinks and easy access to bathrooms near the bar. Overall, it’s worth the money for the beachfront location. The beach is quiet and relaxing before noon and gets more crowded later, but it’s still much more laid-back than Cancun beaches. The staff was not a problem and the cleaning folks were out every morning making sure they were cleaning. I would recommend going out of that tourist area on the long road you entered from and go to the local park … there u will find tacos, quesadillas, and other restaurants that are much better and much cheaper. Good luck!
Stayed 3 nights in Jan 2026

10/10 Excellent

Paul Stanley

Stayed 5 nights in Jan 2026

6/10 Okay

Jessica

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room is as basic as they come, they are very strict with towels and would not under any circumstances give us any more than two a day for either the room or for the pool/beach.
Stayed 4 nights in Jan 2026

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Bare bones room and beds were very uncomfortable
Stayed 5 nights in Jan 2026

10/10 Excellent

Cassie

Liked: Cleanliness, amenities, property conditions & facilities
Walk out to beach, 24/7 front desk, amazing food at beach club. Staff is bilingual and all needs were met. Pretty simple: beds, shower & beach.
Stayed 4 nights in Jan 2026

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn't even let a dog stay here. After viewing my room I went down to complain but no one was in the front room. My friends ended up taking me to their place down the beach for my entire stay in Mexico. The place is literally a dump. Blood stains on the matresses, stairs and in the hallway. Garbage, not bagged, just pulled up by the door. There was a window in my shower out to the hallway. I paid an additional 23.00, to supposedly have the beach kept clean, it was not clean much less swimmable or even approachable. I have photos I'd love to submit, but it doesn't allow for this option. I returned the nexted morning, letting them know I hadn't stayed there and would NOT be staying there. I also suggested Expedia take this location off their site as a place to stay. Never been so disgusted with a place
Stayed 7 nights in Jan 2026

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no hot water the entire stay! And 2 mornings there was not water at all!!!
Stayed 5 nights in Dec 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach! Clean room. Friendly staff. Extremely close to restaurants and shops, but hotel itself is quiet
Stayed 2 nights in Jan 2026

10/10 Excellent

Ashley

Stayed 1 night in Dec 2025

2/10 Terrible

Araceli

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old,Dirty Ugly not recommended
Stayed 1 night in Nov 2025

6/10 Okay

Rona

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The furniture in the room was not in good condition and there was a very noisy pump outside which ran 24/7 and had no sound proofing. The staff were very courteous and helpful, the room was very clean and the location perfect
Stayed 4 nights in Dec 2025

2/10 Terrible

Wayne

Travelled with family
Disliked: Amenities, property conditions & facilities
No hot water. Noisey. Had to stand on the bed to open closet. No front office amenities- not even coffee.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities
Excellent beachfront access! Kind and helpful staff :)
Stayed 3 nights in Jan 2026

2/10 Terrible

Patricia, Eagan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower didn’t work I complained at checkout. She offered to come look at it… a little too late
Stayed 1 night in Dec 2025

6/10 Okay

Susan

The front desk fellow was very nice and helpful. I liked the hotel but my husband did not like the loud partners on the beach who were singing loudly until 5 am. The unit did not have any toilet paper either! That was quite a surprise. Also, no elevator so not a good situation if one is carrying a heavy suitcase. The restaurant
Stayed 1 night in Dec 2025

8/10 Good

Meredith Margaret, New Westminster

Liked: Cleanliness, amenities, property conditions & facilities
The location is AMAZING - right on the beach! Friendly & helpful staff. Great communication with front desk :) Rooms are clean, simple, no frills. Comfy bed. Fabulous restaurant & piña coladas. Pillows a bit lumpy. Hot water 95% of the time. Air conditioner & tv works great. No complaints. Good price. Thanks for having us :)
Stayed 3 nights in Dec 2025

8/10 Good

wes

Travelled with family
Liked: Cleanliness
Room was clean, staff were friendly. And you can’t beat the beach its on
Stayed 3 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service
Good Location
Stayed 1 night in Dec 2025

10/10 Excellent

Jose, El Paso

Stayed 3 nights in Dec 2025

6/10 Okay

Edgar

Staff was wondering
Stayed 4 nights in Dec 2025

8/10 Good

Doug

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2025