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Hotel Xbalamque and Spa Cancun

3.0 star property

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Photo gallery for Hotel Xbalamque and Spa Cancun

Stunning lobby with a grand staircase, adorned with intricate carvings and motifs, surrounded by lush greenery and stone flooring.
Experience the grandeur of this beautifully appointed space, featuring a stunning wooden panel and a unique metal birdcage.
Experience the unique architectural style of this historic building, featuring a curved entrance with intricate carvings and a thatched roof design.
Outdoor pool
Relax in the shaded outdoor seating area of Teatro, surrounded by lush greenery and comfortable seating options.

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Las Palapas Park
    ‪2 min walk‬
  • Plaza 28
    ‪8 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

8.0 out of 10
Very good
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Desk

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite with Street View

Desk

Suite with Street View

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Relax by the inviting pool surrounded by lush palm trees and lounge chairs.

Caribe Internacional Cancun

  • Pool
  • Kids pool
  • Restaurant
  • Air conditioning
3.0 out of 5, (789)
The price is €41
for 1 room
includes taxes & fees
28 Jul - 29 Jul
Caribe Internacional Cancun

About this property

Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza 28
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Hotel Xbalamque and Spa Cancun offers 90 accommodations with free toiletries. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Xbalamqué has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Hotel Xbalamque and Spa Cancun's great location gets high marks from our customers. During your stay, you're just a quick walk from Las Palapas Park. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine while dining at La Adelita
  • Take a swim in the outdoor pool
  • Indulge with facials, hot stone massages or body scrubs at Spa Xbalamqué
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a sauna
  • Guests have great things to say about the location and the helpful staff
  • 11 minutes by foot from Plaza 28 and a 3-minute drive from Plaza Las Americas
Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

La Adelita – This restaurant specialises in Mexican cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests can access their accommodation through a private entrance. Guests who plan to drive should contact this property in advance for more details (e.g. directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 295 out of 1002 reviews
Rating 8 - Good. 275 out of 1002 reviews
Rating 6 - Okay. 194 out of 1002 reviews
Rating 4 - Poor. 102 out of 1002 reviews
Rating 2 - Terrible. 136 out of 1002 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

natalie

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Sydney

Stayed 1 night in Apr 2025

8/10 Good

Nataliia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Pretty good
Stayed 7 nights in Mar 2025

8/10 Good

PRASOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jesus Antonio, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Mar 2025

8/10 Good

Yurii

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 7 nights in Mar 2025

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tatiyyanah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
very nice spot. Except asked for a new coffee pot for room and never got one, we asked several times
Stayed 1 night in Feb 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was excellent. I did my research beforehand .
Stayed 2 nights in Jan 2025

6/10 Okay

Vivian

Business traveller
The A/C not good, very noise and no cooling very well
Stayed 3 nights in Jan 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great value for your money. It is centrally located, close to the ADO terminal
Stayed 1 night in Jan 2025

10/10 Excellent

ramesh

Stayed 5 nights in Jan 2025

10/10 Excellent

Armando

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2025

2/10 Terrible

Nathalia

Stayed 1 night in Dec 2024

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities
I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.
Stayed 4 nights in Dec 2024

8/10 Good

Ron

Stayed 1 night in Dec 2024

6/10 Okay

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and services is good, just the wifi is not so powerfull in the rooms
Stayed 7 nights in Dec 2024

4/10 Poor

Luke

Travelled with partner
Liked: Staff & service
The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Stayed 1 night in Dec 2024

10/10 Excellent

MATILDE

Stayed 3 nights in Dec 2024

2/10 Terrible

Nathalia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
- It smells very bad. - the tv control didn’t work, so I was stuck in only one channel. - no covers, only sheets on bed - found some hair in sheets - bottom of sink with mildew. Overall, naughty. The smells of the room is the worst, Like dirty feet or wet clothes.
Stayed 1 night in Dec 2024

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024

8/10 Good

Simone

Stayed 4 nights in Nov 2024

2/10 Terrible

Harry

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff
Stayed 2 nights in Nov 2024