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Majestic Elegance Costa Mujeres – All Inclusive

4.5 star property
VIP Access

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Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | In-room dining
Property video
Lobby
Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | Pillow-top beds, free minibar, in-room safe, desk
Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, Mujeres Beach
    ‪7 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite - Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Junior Suite - Outdoor Jacuzzi

8.6 out of 10
Excellent
(127 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Elegance Club Jr Suite - Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Elegance Club Jr Suite - Outdoor Jacuzzi

9.0 out of 10
Wonderful
(86 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Majestic Jr Suite Swim Up

Balcony view

Majestic Jr Suite Swim Up

9.0 out of 10
Wonderful
(27 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

One Bedroom Suite Outdoor Jacuzzi

9.2 out of 10
Wonderful
(33 reviews)
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Single Murphy Bed and 1 Double Sofa Bed

View all photos for Swim Up Suite Outdoor Jacuzzi

Water view

Swim Up Suite Outdoor Jacuzzi

8.0 out of 10
Very good
(21 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Single Murphy Bed and 1 Double Sofa Bed

View all photos for Sky View Suite Rooftop With Outdoor Jacuzzi

Sky View Suite Rooftop With Outdoor Jacuzzi | Pillow-top beds, free minibar, in-room safe, desk

Sky View Suite Rooftop With Outdoor Jacuzzi

8.8 out of 10
Excellent
(63 reviews)
  • 95 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Ocean Front Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Jr. Suite Ocean Front Outdoor Jacuzzi

9.8 out of 10
Exceptional
(6 reviews)
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Majestic Jr Suite Swim Up

Balcony view

Elegance Club Majestic Jr Suite Swim Up

8.8 out of 10
Excellent
(25 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club One Bedroom Suite Outdoor Jacuzzi

Balcony view

Elegance Club One Bedroom Suite Outdoor Jacuzzi

8.6 out of 10
Excellent
(21 reviews)
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Elegance Club Swim Up Suite Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Elegance Club Swim Up Suite Outdoor Jacuzzi

8.6 out of 10
Excellent
(22 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Elegance Club Plunge Pool Suite

Pillow-top beds, free minibar, in-room safe, desk

Elegance Club Plunge Pool Suite

9.2 out of 10
Wonderful
(44 reviews)
  • 95 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi

Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi | Balcony view

Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi

9.6 out of 10
Exceptional
(5 reviews)
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Premium with Ocean View

Pillow-top beds, free minibar, in-room safe, desk

Suite Premium with Ocean View

  • 95 sq m
  • Sleeps 2

View all photos for Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | Pillow-top beds, free minibar, in-room safe, desk

Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

9.2 out of 10
Wonderful
(14 reviews)
  • 95 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Garden View

Pillow-top beds, free minibar, in-room safe, desk

Suite Junior with Garden View

  • 58 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Pillow-top beds, free minibar, in-room safe, desk

Suite Junior with Pool View

  • 67 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Pillow-top beds, free minibar, in-room safe, desk

Suite Premium with Pool View

  • 67 sq m
  • Sleeps 2

View all photos for Quadruple Suite Master with Garden View

Pillow-top beds, free minibar, in-room safe, desk

Quadruple Suite Master with Garden View

  • 79 sq m
  • Sleeps 4

View all photos for Suite Superior with Panoramic View

Pillow-top beds, free minibar, in-room safe, desk

Suite Superior with Panoramic View

  • 100 sq m
  • Sleeps 2

View all photos for Suite Premium with Garden View

Pillow-top beds, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 58 sq m
  • Sleeps 2

View all photos for Quadruple Suite Master with Pool View

Pillow-top beds, free minibar, in-room safe, desk

Quadruple Suite Master with Pool View

  • 92 sq m
  • Sleeps 4

View all photos for Suite Superior with Ocean View

Pillow-top beds, free minibar, in-room safe, desk

Suite Superior with Ocean View

  • 58 sq m
  • Sleeps 2

View all photos for Quadruple Suite Premium with Garden View

Pillow-top beds, free minibar, in-room safe, desk

Quadruple Suite Premium with Garden View

  • 79 sq m
  • Sleeps 4

View all photos for Quadruple Suite Premium with Pool View

Pillow-top beds, free minibar, in-room safe, desk

Quadruple Suite Premium with Pool View

  • 100 sq m
  • Sleeps 4

View all photos for Suite Luxury with Panoramic View

Pillow-top beds, free minibar, in-room safe, desk

Suite Luxury with Panoramic View

  • 95 sq m
  • Sleeps 2

View all photos for Suite Luxury with Ocean View

Pillow-top beds, free minibar, in-room safe, desk

Suite Luxury with Ocean View

  • 60 sq m
  • Sleeps 2

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Exterior
Finest Playa Mujeres by The Excellence Collection - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 1,509 reviews
The price is €581
includes taxes & fees
13 Jan - 14 Jan 2026
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

Majestic Elegance Costa Mujeres – All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Majestic Elegance Costa Mujeres – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Change of towels is available on request
Majestic Elegance Costa Mujeres – All Inclusive offers 570 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature pillowtop mattresses. Smart televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

12 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Blossom has 3 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
The free breakfast at Majestic Elegance Costa Mujeres – All Inclusive gets high marks from our customers. During your stay, you'll be close to North Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 12 outdoor pools.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by Flavors, one of the property's 7 restaurants
  • Take a swim in the 12 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to body treatments, aromatherapy or hydrotherapy at Blossom
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and fitness classes
  • Guests love the breakfast and restaurant
  • 7 minutes by car from Playa Mujeres Golf Club and 8 minutes from Punta Sam Ferry Terminal
Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Majestic Elegance Costa Mujeres – All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 swim-up bars, a beach bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking is available.

This 4.5-star Costa Mujeres property is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Flavors – Overlooking the garden, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Mar House – This beachfront seafood restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Kabuki – Overlooking the garden, this sushi bar specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Bistro – Overlooking the garden, this bistro only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Don Jaume – Overlooking the garden, this steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Children's club

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • 6 swim-up bars
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistro
  • Don Jaume
  • Flavors
  • Kabuki
  • Mar House

Things to do

  • 12 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 12 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre (8,123 square foot of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • 6 buildings
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Majestic Elegance Costa Mujeres – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Majestic Elegance Playa All Inclusive All-inclusive property
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Playa All Inclusive
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres
Majestic Elegance Playa Mujeres - All Inclusive Costa Mujeres
Majestic Elegance Inclusive

Majestic Elegance Costa Mujeres – All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2505 out of 3438 reviews
Rating 8 - Good. 490 out of 3438 reviews
Rating 6 - Okay. 258 out of 3438 reviews
Rating 4 - Poor. 94 out of 3438 reviews
Rating 2 - Terrible. 91 out of 3438 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

MAGDALIZ

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, excellent food and drinks, friendly staff. The spa was too expensive for us , too bad because we would have liked a massage, but starting at 200 each for 50 minutes, can’t do. Room clean, beach great.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paula Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort everything was wonderful I will stay again in the future
Stayed 6 nights in Sep 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Sep 2025

4/10 Poor

Rodney

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed in about 20+ different all-inclusive hotels and this would be one of the worst I’ve stayed at… The mosquitos are ridiculous you cannot even eat or enjoy the pool without being attacked.. All of the guests and even hotel staff complain about mosquitos. For the hotel price this shouldn’t even be a discussion. They should be spraying the grounds daily, and have tiki torches everywhere. This is one hotel I wish I never stayed at and will not be back
Stayed 4 nights in Sep 2025

10/10 Excellent

Robert

Stayed 5 nights in Sep 2025

2/10 Terrible

Duly

Stayed 4 nights in Sep 2025

10/10 Excellent

Menfos

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the best place
Stayed 5 nights in Sep 2025

10/10 Excellent

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and service is excellent everyone very friendly. Pools are clean and beach is amazing. The entertainment staff is great especially Eduardo.
Stayed 7 nights in Sep 2025

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very attentive. The resort was very beautiful and clean. I never really got cool. The restaurants are
Stayed 4 nights in Sep 2025

10/10 Excellent

Takyh Sekou D'Nye-Jha

Liked: Cleanliness, staff & service, property conditions & facilities
Very romantic get away
Stayed 4 nights in Sep 2025

8/10 Good

Angelique, Hackensack

Travelled with partner
Liked: Cleanliness, staff & service
Second time here.
Stayed 4 nights in Sep 2025

10/10 Excellent

JuanDiego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in cancun and came to majestic because it was recommended by a family friend and it was such an amazing experience. Majestic had great food, service, and a fun atmosphere. I would recommend anyone to come here for a fun vacation with family and friends.
Stayed 4 nights in Sep 2025

6/10 Okay

Luis B

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the property was very clean. The staff was amazing and very accommodating. The food was decent not bad they had alot of choices which made it easy to find something to eat. They have different restaurants you can try as well for example Italian, steak house, Mexican and Japanese. The only downside to the property is that it’s more of a relaxing resort. It’s very quiet and not alot of stuff going on. I prefer to stay at a resort that has a more fun atmosphere like music, theme parties, a in house club etc. overall it was a nice property. Wouldn’t stay there again for what I prefer
Stayed 4 nights in Sep 2025

4/10 Poor

Emanuel

Stayed 3 nights in Sep 2025

8/10 Good

Craig

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent here with our stay after we got over the check in process. When we checked in they tried to offer us an “upgrade”. We booked a swim up room. They tried to upgrade us to a room on the 4th floor. When we said we weren’t interested they then admitted they didn’t have a swim up room for us. Our first night we were on the 4th floor then moved to a swim up the next day. That was the only disappointing part of the trip. After that the food, service and stay at the resort was excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Abdugaffor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean the stuff was friendly the food was excellent
Stayed 3 nights in Sep 2025

6/10 Okay

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Raul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. Great beach access.
Stayed 4 nights in Sep 2025

8/10 Good

Lodovicus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and maintained. Staff was great. Food options are lacking. Buffet was below average. A la cart restaurants were good
Stayed 7 nights in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was are second year at this property. Last year was really nice, great food, nice room, we stayed in the Jr elegance club swim out 3000 block. This time we did the same but in 2000 block. I have a couple of complaints. We pay extra for the club swim out, we share that with the other club members, with what we pay, they shouldn't let just anyone use that section of the swim out. This year we had people at our swim out using our recliners ext. We didn't have that problem last year. I asked our butler and he said that anyone can use this. Well why did I have to pay more for us when anyone can use it? That area should be used only by club members because it's right out of our room and we paid for it. It should be private and that's why there is the public pool on the property for everyone to use. Second, the food wasn't as good as last year. It didn't matter if it was buffet or restaurant, it definitely wasn't that great. Everyone that works there that we came across was very pleasant. Next year we will be staying somewhere else. They should definitely change the pricing on the swim out elegance club if anyone can use it. It's not fair to those who paid more for it.
Stayed 5 nights in Sep 2025

2/10 Terrible

Ryan

Stayed 5 nights in Sep 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing place, excellent service ans staff
Stayed 4 nights in Sep 2025