Moon Palace Cancun - All-Inclusive

VIP Access

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Dates

November 2025

December 2025

16 restaurants, breakfast, dinner served; Asian cuisine

Superior Governor Ocean Front Suite - King Size Bed | 2 bedrooms, premium bedding, down duvets, memory-foam beds

Superior Governor Ocean Front Suite - King Size Bed | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Place, Xoximilco
‪10 min walk‬
Place, Moon Palace Golf Club
‪16 min walk‬
Place, Riviera Cancun Golf Resort
‪13 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪11 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Superior Governor Suite - King Size Bed

Exceptional

90 sq m
Ocean view
Sleeps 4
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

2 bedrooms, premium bedding, down duvets, memory-foam beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

90 sq m
2 bedrooms
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Honeymoon Suite - King Size Bed

Very good

45 sq m
Partial sea view
Sleeps 2
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

90 sq m
2 bedrooms
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View

Very good

45 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights in Punta Cana

Exceptional

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights in Punta Cana

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Very good

90 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Good

46 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Good

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Junior Suite Golf Course - Kids & Teens Free

Exceptional

38 sq m
1 bedroom
Golf view
Sleeps 2
1 King Bed

Similar properties

9 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

30 Nov - 1 Dec

About this property

Moon Palace Cancun - All-Inclusive

All-inclusive property with 16 restaurants and 7 outdoor pools

Spend the day relaxing at the beach, practising your swing on Moon Palace Cancun - All-Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.

Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Moon Palace Cancun - All-Inclusive. During your stay, you're just a quick walk from Xoximilco. You'll find features such as free WiFi in public areas, free valet parking and a free manager's reception.

Free Wi-Fi (speed: 50+ Mbps)
Free valet parking and self-parking
Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants and 11 bars/lounges
Splash around at the waterslide or swim in the 7 outdoor pools
Treat yourself to hydrotherapy, body treatments or deep-tissue massages at the spa
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
Guests have great things to say about the helpful staff and the pool
Just a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort
Airport shuttle service available for a fee

Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All-Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

The property hosts a free manager's reception daily.

Momo Teppanyaki – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Agra – This theme restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.

Trattoria – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Los Caporales – This theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Open daily.

Riviera Maya – This theme restaurant specialises in Mexican cuisine. Reservations are required. Open daily.

Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Miniature golf

Football

Volleyball

Children's club

Lessons/classes/games

Aerobics

Bartending

Dancing

Pilates

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site

Food and drink

11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27-hole golf course
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Front entrance ramp
Handrails in stairways (60 centimetre high)
Lift (199 centimetre wide door)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Renovated entire property - January 2020
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with cable/satellite channels
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (return)
Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Moon Palace Cancun - All-Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

Property Registration Number 005-007-000963/2025

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All-Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Butrus

Travelled with family

3 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Stayed 4 nights in Jun 2025

10/10 Excellent

Jorge

3 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a good experience overall, however there was a bad smell in the open spaces.

Stayed 3 nights in Jul 2025

10/10 Excellent

Zafar

Travelled with family

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was good all around.

Stayed 4 nights in Jul 2025

10/10 Excellent

Ricardo, PEARLAND

2 Aug 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Sait

2 Aug 2025

Stayed 10 nights in Jul 2025

10/10 Excellent

Oscar Eduardo

Travelled with family, Travelled with family and small children

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El Hotel es maravilloso !!!!!

Stayed 5 nights in Jul 2025

10/10 Excellent

roberto

Travelled with family and small children

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There was only one problem "stinky bathroom" my son words.

Stayed 5 nights in Jul 2025

6/10 Okay

Halimah A

Travelled with family, Travelled with partner, Travelled with group

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food and bedding was satisfactory nothing to rave or complain about. I spent over $7500 for a king OV room ( that was blocked by trees) and a family suite for 4 days. The hotel credits are only available to be used for certain items in certain stores which included cigars and tequila. I finally found a gift shop at the neighboring resort (The.Grand) and got some items. I definitely think its over priced considering the beach stinks with overgrown seaweed and the smell rises into your room in the morning. Consider exploring a different side of Mexico in my opinion.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

2 Aug 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Pressure to get the

Stayed 5 nights in Jul 2025

6/10 Okay

Hunter Kyle

Travelled with family

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was outstanding. Property was very nice and well taken care of. Room was along ways away from everything. A lot of walking.

Stayed 6 nights in Jul 2025

8/10 Good

Rachel

Travelled with family

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Resort was wonderful. The property, restaurants, entertainment and staff were lovely. However, the ocean water was filthy brown, and smelled awful like sewage water. And any excursion to a nice beach was close to $600 US dollars for our family of 4 for a half day trip. We traveled so far and didn’t even experience the beautiful turquoise waters; this was a huge disappointment.

Stayed 5 nights in Jul 2025

10/10 Excellent

Kaelan

Travelled with group

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place!

Stayed 8 nights in Jun 2025

10/10 Excellent

Nina

2 Aug 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

HOSUNG, Saint-Laurent

1 Aug 2025

Nice

Stayed 3 nights in Jul 2025

6/10 Okay

Joe

Travelled with family

31 Jul 2025

Disliked: Staff & service

I will start by saying the pool is awesome and huge, there is no lack of lounge chairs and pools. The food was decent, we asked for a spoon by another waiter in the restaurant and they responded with ‘ask your waiter for a spoon’. We ended up getting our bag stolen at Isla Mujeres and our passports were inside that bag. The hotel did not help us in any way on where the police station was located and because our bag wasn’t stolen there at the property they attempted in no way to even point us in the right direction, they said ‘ask the taxi driver’. The rooms are ok, very outdated and small. The check out is also not very convenient. All in all, there’s better all inclusive resorts to stay at.

Stayed 4 nights in Jul 2025

10/10 Excellent

Mygenet T

Travelled with family

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was Amazing stay!

Stayed 5 nights in Jul 2025

6/10 Okay

vickie

30 Jul 2025

Liked: Cleanliness

Stayed 5 nights in Apr 2025

2/10 Terrible

Nana

Travelled with partner

30 Jul 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 4 nights in Jul 2025

10/10 Excellent

Kennierth

Travelled with family, Travelled with family and small children

30 Jul 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Sunrise was very good and quiet

Stayed 4 nights in Jul 2025

10/10 Excellent

Ricardo

Travelled with family

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was excellent and extremely helpful and nice. Will definitely be coming back.

Stayed 4 nights in Jul 2025

8/10 Good

F Jederdiare

Travelled with family

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed this resort. The staff were friendly and engaging. The only downside would be the smell. There was this strong sulfur smell around the entire property. It was noticeable; especially when you left the property for an excursion.

Stayed 3 nights in Jul 2025

2/10 Terrible

Erenia

29 Jul 2025

Stayed 5 nights in Jul 2025

6/10 Okay

Richard

Travelled with family, Travelled with group

29 Jul 2025

Liked: Cleanliness, staff & service, amenities

The property I stayed at was the Sunrise location. It seemed a little dated. While the selection of food and the buffet was good, the restaurants seemed a little bland for the price compared to other all inclusive resorts. The mixed drinks were good though. The issues I had were the hard sell of the / timeshare package, the fake resort credits and the confusion on transportation. We traveled with a group of 12 people and they tried to charge us for private transportation knowing that we wanted standard transportation, which is half the cost. Then after that reservation was charged to the main room, mind you, we paid for 5 rooms total, they tried to double charge us for transportation both ways. It was almost like we were held hostage before we could leave. We almost missed our flight trying to fix the error. Second, the store credits. With our rooms we had $500 in resort credits. They could be used for different things but of course what they could be used for was jacked up in price. For instance, a standard spa massage was $300 for 1 hour! I'm sure they aren't paying the staff $50 per hour. At the gift shop, all you could use the credit for was for overpriced subpar cigars or tequila. In the end, I didn't even use the credits. Last, was the timeshare presentation. It was the typical "let me talk to my manager" trick and let me offer one more thing. For the price of this property, you would think they wouldn't use sleazy tactics to sell you overpriced packages.

Stayed 4 nights in Jul 2025

10/10 Excellent

Dahlia

Travelled with family

28 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property and staff was great. I think the beds were full size, for 2 people (my teenager and I) was a bit too small. I also didn't like the fact that we had to pay 16% on the resort credits. Other than that it was a great trip.

Stayed 7 nights in Jul 2025

2/10 Terrible

Amani

Travelled with family

28 Jul 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Terrible experience – ruined our vacation and endangered my husband’s life Our stay at Moon Palace Cancun was beyond disappointing—it was dangerous. We arrived with three children and were shocked to find our rooms were not connected, despite requesting this during booking. We had no choice but to pay over $2,200 extra to upgrade just so we could stay together as a family. Shortly after arriving, my husband became violently ill from the food. He was vomiting, had severe diarrhea, and ended up vomiting blood. We urgently called for medical help, but the on-site doctor was busy. Staff were unhelpful, and when we called 911, we were told to take a taxi or Uber to the hospital. This was a terrifying, life-threatening experience. The food was horrible—no fresh fruit, barely edible options, and the whole place smelled like rotten beans or sewage. We felt unsafe and left after only two nights. I do not recommend this hotel to anyone—especially families. We are still shaken and demand a refund for the upgrade and unused nights. This property should not be marketed as a luxury or family-friendly resort.

Stayed 4 nights in Jul 2025

Moon Palace Cancun - All-Inclusive

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About this property

Moon Palace Cancun - All-Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Reviews

Moon Palace Cancun - All-Inclusive Reviews

Very good

8.6/10