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Hilton Garden Inn Cleveland Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Cleveland Downtown

Lobby
Deluxe Suite, 1 King Bed | Living area | 49-inch LCD TV with cable channels, TV, pay films
Reception
Indoor pool, open 5:00 AM to 11:00 PM, pool loungers
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Hot tub
  • Parking available
  • 24/7 front desk

Explore the area

Map
1100 Carnegie Ave, Cleveland, OH, 44115
  • Progressive Field
    ‪3 min walk‬
  • Rocket Arena
    ‪7 min walk‬
  • JACK Cleveland Casino
    ‪11 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Shower

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Shower

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Bathtub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Bathtub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Shower)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Hearing Accessible

  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area | 49-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Cleveland Downtown by IHG

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.0 out of 5, Very good, (1668)
The price is €117
for 1 room
includes taxes & fees
20 Jun - 21 Jun
Holiday Inn Express Cleveland Downtown by IHG

About this property

Hilton Garden Inn Cleveland Downtown

Hotel with an indoor pool, a quick walk to Progressive Field
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, Access to hot tub and self parking. Housekeeping is available on request.
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 49-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Cleveland Downtown. During your stay, you're just a quick walk from Progressive Field. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Progressive Field and 8 minutes on foot from Rocket Arena
  • Cats and dogs welcome for a fee
Hilton Garden Inn Cleveland Downtown offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 8 meeting rooms available. The business-friendly Hilton Garden Inn Cleveland Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Cleveland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Garden Grille – This restaurant only serves breakfast.
Harvey's Sports Bar – This bar only serves dinner. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12 to 18 for adults and USD 8 to 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille
  • Harvey's Sports Bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Ballroom
  • Built in 2002
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 88.13 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 to 18 for adults and USD 8 to 12 for children
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 88.13 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Hilton Garden Inn Cleveland Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 1005 reviews
Rating 8 - Good. 254 out of 1005 reviews
Rating 6 - Okay. 178 out of 1005 reviews
Rating 4 - Poor. 117 out of 1005 reviews
Rating 2 - Terrible. 105 out of 1005 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Brianna

Travelled with family
Disliked: Property conditions & facilities

Don’t stay here

There was no wash cloths our whole stay. There was a DV incident when we came in that all the workers just kept looking the other way. If you actually want to sleep don’t stay here. It’s a party place and not worth your money. We had to call on more than one occasion every night we was there to have people quite down and nothing was done any of the times. They have a pool but it is small and no towels anytime we went. I would not say this place is child friendly. $19 dollars a person to eat breakfast (go to McDonald’s down the road) our room was horrible. Run down, torn up, and very unclean. And all the hidden fees was a bit much. They have parking but you have to pay extra for it when you can’t get in or out of because it’s broken like everything else in this hotel. Hotels.com didn’t say anything about the hidden fees that we were hit with once we checked in. If we could have left and got a room else where short notice we would have. Our last night we stayed was so bad we ended up staying in our car and felt safer!
Stayed 2 nights in Feb 2025

8/10 Good

Diamond

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good.
Stayed 1 night in Mar 2025

2/10 Terrible

William

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff truly tried to accommodate and give great service, the rooms smelled, were not cleaned properly, abd had gunk, grit, and filth. The building is in disrepair, needs to be updated etc. Our toilet like many others messed up and was told there is no maintenance to fix it
Stayed 1 night in Mar 2025

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Easy to navigate the area. We will definitely be back soon!
Stayed 1 night in Feb 2025

4/10 Poor

Tyler

Travelled with partner
Disliked: Cleanliness, amenities
Very dirty room Brien light bulb in floor old used toilet paper on the floor dirty bath tub
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 1 night in Feb 2025

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking lot was awful took forever to get to park. Oool was dirty hot tub stunk. Refrigerator in room was so loud had to unplug it to sleep. Not a great place.
Stayed 1 night in Feb 2025

2/10 Terrible

linsey

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Prolly one of the dirtiesthotels ive ever stayed in the hot tub was green
Stayed 1 night in Feb 2025

10/10 Excellent

Camille

Disliked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Derrick

Good
Stayed 1 night in Feb 2025

4/10 Poor

Nikoll

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Not a good experience. They only had one person at the front desk at check-in time . There was a long line to check in and to park. The parking lot had trash around it and it wasn’t set up well. The room was clean, but the bathroom was not. The toilet was leaking, and there was dried gunk in the shower wall that clearly was not cleaned.
Stayed 1 night in Feb 2025

6/10 Okay

Janell

Stayed 2 nights in Jan 2025

8/10 Good

Catherine

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Filtered search for “parking included in the price” brought up this hotel, but parking was not included in the price; it was added on prior to checkout. I stopped by the desk to tell them the shower gel was empty and the heating unit was as loud as someone starting a car; they told me to come back to the desk later on my way back in (why later?). When I came back they had one person working the desk and a line of more than a dozen people waiting (which was the case all weekend) so I gave up. Half of the elevators were closed for repair. Room was not clean: whitish stains on the dresser and red stain on the wall. Avoid this place.
Stayed 2 nights in Jan 2025

6/10 Okay

Gene

Travelled with partner
Disliked: Cleanliness, amenities
The exorbitant parking fee that was not mentioned set the tone for an unpleasant stay...
Stayed 1 night in Jan 2025

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Nov 2024

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities

Horrible experience

It was horrible They need to update their photos. The room are in horrible conditions. This hotel needs a face lift.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, with a very friendly staff person who helped with parking and room keys.
Stayed 1 night in Jan 2025

10/10 Excellent

Felius

Liked: Cleanliness
Stayed 1 night in Jan 2025

2/10 Terrible

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a great experience

Once we got to the hotel, we went to our room, everything was fine until we got into our room. Every time we get to a hotel we check the bed and make sure it’s clean. The right of the bed there was red Cheetos on the floor along with other trash. And the pillows had red Cheeto marks from someone hand. We went and got our room changed, our new room was ok to start. Once we left the room the elevator alarms were going off so we couldn’t use the elevator. Which wasn’t convenient since they moved us from the 2nd to the 11th floor. We were told the bar inside the hotel was open until 12 midnight. We got back and they closed at 9. The website even says 12. Then we took our showers and there was no water pressure at all. There was only scorching hot water. So we couldn’t shower. We are not picky people whatsoever. And my husband travels a lot for work so we stay at a lot of hotels and this was a bad experience. You could even see dirty mop water splashes on the bathroom door. With it being a Hilton we were very happy to stay there but it was not the best experience. We had to pay extra $18 for both of us for a breakfast that at any other hotel it would be complimentary, it was all hard as a rock, it got charged to the room. The last thing is that the parking was $20 a night to park in the Hilton parking. It was very unexpected for all these things to happens
Stayed 1 night in Jan 2025

10/10 Excellent

Sherita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024