Checking in was fine, even though our flight was delayed and we arrived 9 hours behind schedule. The apartment is in one of the older hotels. We made it to the apartment around 9;30 PM, got the parking tag and security key with no issues. We finally made it inside, set our things down and tried to leave to go get food, and we were locked in! The door lock had apparently broken from overtime stress just as we entered the apartment! I messaged the apartment manager with no response, so I found their helpdesk number and called. They kept telling me it was working on their end even when I was telling them we were trapped inside! I had to send pictures and videos to them. It was insanity! 3 or 4 hours, a locksmith, and a completely taken apart door lock later, the locksmith was finally able to get us out snd installed a manual lock he had in his truck so that we could at least sleep. It was right around 2 am by then. For the next few days they kept messayme about the damn door and the lock and they wanted to come change it, then fiix the door, the oh the door needs to be replaced but that will take 3 days so we will actually wait. Very stressful to say the least!The room divider is a set of sliding doors, not solid.The garage has a low ceiling, any rental car needs to be shorter than 6 ft.The apartment is on the Diamond Head side of Waikiki, most of the tourist spots and newer buildings are on the opposite side. Easy walk, easy beach access. Lulu’s is a must!