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Grand Palladium White Sand Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Relax in style with stunning ocean views and easy access to multiple pools surrounded by lush greenery.
Experience the grandeur of our lobby, featuring an ornate wall with intricate patterns and a central sculpture, alongside comfortable seating areas and polished floors.
Stunning corridor leading to a bright, open area with a pool view.
Relax by the large central pool surrounded by lush greenery and palm trees, with stunning ocean views nearby.
Relax by the tranquil pool surrounded by lush greenery and thatched-roof structures.

Popular amenities

  • Bar

Explore the area

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Beachside

7.6 out of 10
Good
(17 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside | 1 bedroom, minibar, in-room safe, desk

Suite, Beachside

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake | 1 bedroom, minibar, in-room safe, desk

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

8.0 out of 10
Very good
(33 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View | 1 bedroom, minibar, in-room safe, desk

Suite Garden View

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Junior

Living room | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Bungalow Superior with Pool View

1 bedroom, minibar, in-room safe, desk

Bungalow Superior with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Deluxe with View

1 bedroom, minibar, in-room safe, desk

Suite Deluxe with View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Living room | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 4
  • 2 Single Sofa Beds and 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 1
  • 1 Single Sofa Bed and 2 Double Beds OR 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

Suite Junior with Garden View

  • Sleeps 1
  • 1 King Bed

Villa Luxury

  • Sleeps 1
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Villa Luxury with Garden View

  • Sleeps 2
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Relax by the central pool and enjoy the lush surroundings.

Grand Palladium Colonial Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, (1006)
The price is €277
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Grand Palladium Colonial Resort & Spa All Inclusive

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays on Grand Palladium White Sand Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Palladium White Sand Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop, a beach bar and 2 swim-up bars
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Indulge with body wraps, body scrubs or hot stone massages at Zentropia Palladium Spa & Wellness
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a private beach, tennis courts and a gym
  • 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park
Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Palladium White Sand Resort & Spa All Inclusive has 5 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 June 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 366 out of 712 reviews
Rating 8 - Good. 188 out of 712 reviews
Rating 6 - Okay. 70 out of 712 reviews
Rating 4 - Poor. 41 out of 712 reviews
Rating 2 - Terrible. 47 out of 712 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos Monreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at GP Riviera Maya and it exceeded all our expectations. For comparison we have traveled to ten resorts in the last five years and this was probably our best experience. We stayed at White Sands and got the VIP bracelet which allowed us to visit all the areas of the resort via Expedia/Orbitz. We traveled with a 19 month old and the service was excellent, always catering to our little one’s needs and being super understanding and helpful. By far the staff is what made the this stay very special. We specially enjoyed the concierge service (thank you Cielo and David!) that made our stay very comfortable. The FS pool staff was amazing (Leo, Maria, Estela, Lisbeth…) and they even helped us with a health scare with our little one. Food has definitely improved a lot versus last time we visited, we enjoyed every meal. We specially enjoyed the Mexican restaurant and their Yucatan region specialties. The staff at the White Sands lobby bar (Roger, Guendy, Freddy) were amazing and made us great pre-dinner cocktails every night. Fernando at Hacienda was amazing at lunch and Jose kept us well hydrated at the FS beach area. If we had to highlight any negatives it would probably be the beach, as it’s rockier than the one at other properties. The other thing that could be improved is access around the White Sands pool as those stairs can get pretty dangerous. We will definitely repeat and recommend the property.
Stayed 8 nights in Mar 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierges Cielo and David were very helpful and nice, also the rifle instructor Victor was very nice. The dinner at El Dorado restaurant was my favorite.
Stayed 6 nights in Apr 2025

8/10 Good

S'rae

Stayed 5 nights in Apr 2025

4/10 Poor

EILEEN

Travelled with family
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 7 nights in Mar 2025

10/10 Excellent

Dakota

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The dinning was fantastic and the pools were great. The beach was a little weedy and rocky by the White Sands and Colonial areas, but once to got into the water the sand down by the family select section was nice.
Stayed 8 nights in Mar 2025

10/10 Excellent

SCOTT, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

William

Liked: Cleanliness
Stayed 8 nights in Mar 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience all around. Good food. Very friendly and great staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Shauna Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with lots of things to do. Loved the grounds, pools and a la carte restaurants. Pleasantly surprised with upgrade to VIP at check in from booking with Expedia. Our two concierges were wonderful and always available to help us with any questions throughout our stay (thank you Cielo and David!). Angel at the White Sands front desk was also especially helpful and friendly. Staff were amazing overall. This was our second trip to GP White Sands and we would come again.
Stayed 7 nights in Mar 2025

10/10 Excellent

James, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned home from a week stay and I’ll leave my honest review then be on my way from this page. The resort is a beautiful resort. The people are all very friendly. Upon checking in we were upgraded to VIP guests due to booking through Expedia. I’m not sure why it mattered that we used Expedia, but it granted us access to all resorts including TRS and FS. We were given butler service, which we mainly only used for booking Ala Cart restaurants. Cielo and David were great, always checking in with us and got us Ala carte each and every night including the day we arrived. They also left us a bottle of champagne and chocolates on our last night. We really enjoyed the White Sands pool, as I forgot to mention we stayed in the WS building 59. The pool was the least packed of all of the pools, as compared to Colonial where you could never find a chair after about 10 am. We ate at Portofino, La Adelita, Le Petit Chef (upcharge), El Dorado, Sumptori, and Helios, also The Nest for breakfast once. All were good, but we really didn’t like La Adelita even though it’s Mexican it’s not what we are accustomed to back in the states. The gym is very nice and clean with lots of free weights and machines. The outdoor courts are nice with baskstball, pickleball, archery, pellet shooting, and shuffleboard and mini golf (not great). We walked a lot (20k steps per day), although you could use trolleys if you like. We did one trip to Tulum via collectivo and visited the Ruins. Entertai
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience. Massive resort complex
Stayed 6 nights in Mar 2025

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Ione, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Grand Palladium White Sand. It was very nice to receive the VIP access from Expedia. My favorites restaurants were at TRS. Capricho was the best option for breakfast and lunch. For dinner we went to Portofino, Bahia Brasa, El Gaucho and La Boheme and La Adelina. The best bar at night was at White Sand with Roger and Vladimir. During the day I went to Rocco’s and Ariana snd bar attenders were great. The staff in our building were great. Our concierges, Cielo and David were excellent! We had a great room service ( cleaning, beds, towels, bathroom ). There are many places to walk and many walkways with shade. The girls enjoyed the gym and I really liked the spa. The only downside was the beach and the sargasso ( algae ). But the hotel has an excellent pool with sea water). We really enjoyed our stay, however the VIP access made a great difference.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Keanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand palladium has a little bit for everyone, kids area and activities were so cute and looked fun. If you want quiet and relaxing, there’s areas for you and if you are wanting loud and inclusive there’s also places within the resort. Overall an amazing hotel
Stayed 8 nights in Mar 2025

10/10 Excellent

Saim

Liked: Cleanliness, staff & service, property conditions & facilities
Great! The family selection was by far the best part of the whole resort. From the family selection beach front to the family selection room. It was amazing!
Stayed 7 nights in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Alexei, Akron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very much hesitant booking that resort due to 8 out of 10 rating... However, it was not too bad. Except for being severely overpriced due to the Spring break :) First of all. Food. You will see in the reviews that "food is subpar", etc. Not at all. We were eating at buffets only, no a a la carte (we hate ordering food and waiting for it). Don't go to the buffet in White Sands. It's truly subpar :) Instead, go to the Hacienda's in Colonial. The food is great there. Selection, quantities - everything is good. The resort is huge, but for us it was a plus. Walking from one place to another - I was getting over 20 000 steps every day and it's great. but if you don't like walking - there are golf carts for lazy people. The gym is nice. The beach area is long, probably about 1 mile long or so, but swimmable area is only in the "Family selections" area and it's about 100 yards long. Everybody is there, pretty much. All other areas of the beach are rocky and it's impossible to get into the water without breaking your legs :) The life guards are way too restrictive. There is no area that is clearly marked for swimming but if you move out of some area that's acceptable for them (by eyeballing, I guess) - they start whistle blowing, annoying you way too much. Overall, the resort can benefit from a better landscaping - there was a lack of color... A lot of greens, but much red. At bar, they touch lime/mind/pineapple pieces with bare hands... Rooms are OK.
Stayed 9 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sherny isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive always making sure all our needs were met. Location was clean and all amenities included.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Keith Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the resort are excellent, well mannered and just very great people to be around.
Stayed 7 nights in Feb 2025

10/10 Excellent

brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025