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Hotel Carlton

4.0 star property
VIP Access

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Photo gallery for Hotel Carlton

Reception hall
Interior entrance
Terrace/patio
Fitness facility
2 bars/lounges, cocktail bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet-friendly

Explore the area

View in a map
3 rue Pierre Mauroy, Lille, Nord, 59026
  • Place, Lille Grand Square
    ‪1 min walk‬
  • Place, La Grande Braderie de Lille
    ‪1 min walk‬
  • Place, Zenith Arena Concert Hall
    ‪12 min walk‬
  • Airport, Lille (LIL-Lesquin)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, individually decorated

Junior Suite, 1 Bedroom

9.0 out of 10
Wonderful
(6 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room

9.4 out of 10
Exceptional
(12 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for chambre Suite Coupole

chambre Suite Coupole | 1 bedroom, premium bedding, in-room safe, individually decorated

chambre Suite Coupole

  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege Double Room

Privilege Double Room | 1 bedroom, premium bedding, in-room safe, individually decorated

Privilege Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Hotel Carlton

Hotel with bars, steps from Lille Grand Square
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a sauna, a conference centre and self parking.
Hotel Carlton offers 59 accommodations with espresso makers and a safe. This individually decorated accommodation includes desks. Beds feature premium bedding. 38-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Carlton. During your stay, you're just a quick walk from Opera House. Features include free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Lille Grand Square and La Grande Braderie de Lille
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Hotel Carlton offers its guests a sauna and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 8396 square feet (780 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Carlton. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available.

This 4-star Lille hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
THE VIEW – On-site cocktail bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • THE VIEW

Things to do

  • 24-hour gym
  • Piano
  • Sauna

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre (8,396 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Built in 1920
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 38-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per day.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 60 per vehicle (return)
  • Self-parking fee: EUR 30 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Carlton Lille
Hotel Carlton Lille
Hotel Carlton Hotel
Hotel Carlton Lille
Hotel Carlton Hotel Lille
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Hotel Carlton

Hotel Carlton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 423 out of 958 reviews
Rating 8 - Good. 351 out of 958 reviews
Rating 6 - Okay. 124 out of 958 reviews
Rating 4 - Poor. 48 out of 958 reviews
Rating 2 - Terrible. 12 out of 958 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A return visit, having stayed here several times before.
Stayed 3 nights in Aug 2025

6/10 Okay

Brandon, Swindon

Travelled with partner
Location of hotel is good and central. Disappointments are having to pay / hold 200Euros for our one night stay when room is fully paid for prior via Expedia. Staff with air of smugness stating its company policy ! This most certainly not published as part of hotel details when booking. They would not budge, and forced to pay it and then await the up to 7. -14 Days for them to return my monies which they took in seconds. Having stayed in numerous 4 and 5 star properties through Expedia, this is not common practice and certainly a first having to pay 200 Euros on top of the room price, so in essence paying double, so no 4 star service to justify these costs at all. Other hotels if they have to charge a preauthorisation, normally hold card details and if necessary charge a max 50 Euros to be refunded on check out all going well. 200 Euros must cover the overpriced mini bar in the room, which was avoided profusely. This property is in need of refurbishment, bit old and tired and perhaps 4 star standard needs to be revisited. These comments were shared with the staff upon check out too. Breakfast was good. Would I stay again, probably not.
Stayed 1 night in Aug 2025

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Andrew

Travelled with group
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Danila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Buck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Enjoyed my free beverage downstairs at the lobby bar. Was very pleased with this hotel!
Stayed 2 nights in Jul 2025

8/10 Good

Jean Michel

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

C’était superbe. Tout comfort et très calme.
Stayed 1 night in Jun 2025

10/10 Excellent

Tomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Mark

The staff were friendly and the room was large and well equipped with excellent air conditioning. A few of the features were a bit worn ( door coming away from wardrobe). Breakfast was varied and excellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple staying 3 nights . Excellent hotel great location
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Stayed 3 nights in Jun 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel couldn’t fault it
Stayed 1 night in May 2025

10/10 Excellent

brenda

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

6/10 Okay

jeanpaul

Liked: Cleanliness, room comfort
Rien a dire sur l’hôtel Par contre le sauna était inadapté. Pas de douche fonctionnelle. L’entrée du sauna était dangereuse (latte du sol qui bougeait à l’entrée).
Stayed 2 nights in May 2025

2/10 Terrible

Benali

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
La personne du matin qui travaille au comptoir à l’accueil très désagréable, pas professionnel s’exprime avec condescendance Aucun savoir-vivre, aucun savoir être extrêmement désagréable, utilise un ton extrêmement condescendant dernière fois dans cet hôtel.
Stayed 1 night in May 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the bar was great and perfect for a night cap. Lots of restaurants nearby. Near the metro. Rooms are large and with great view. Rooms are well furnished despite old. Would go back to this hotel.
View from the room
View from the room
View from the room
Stayed 2 nights in May 2025

6/10 Okay

LALEH

Liked: Cleanliness, staff & service, room comfort
L’hôtel a demander un paiement au moment d’arrivé plus 200 euros de caution! Ce que nous avions jamais vu auparavant et pourtant nous voyageons beaucoup ! La douche ne tenait pas sur son support .
Stayed 1 night in May 2025

10/10 Excellent

Sauvat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Emplacement Parfait, style un peu désuet mais qui a du charme, grande chambre confortable, Bon petit déjeuner, personnel très sympathique.
Stayed 1 night in May 2025

10/10 Excellent

Alison Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in May 2025

8/10 Good

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel, à refaire.

Check-in rapide et professionnel, explications simples du beaba classique. Nous avions une chambre double Privilège très confortable et équipée de bouilloire et cafetière Nespresso, très appréciable. La salle de bain est vraiment petite et mériterait une rénovation, notamment au niveau des éléments de la baignoire qui commencent à vieillir. Sinon l'ensemble est très propre. Le petit déjeuner est varié et vraiment très bon, l'accueil du personnel excellent. Pour finir, l'hôtel a une position vraiment centrale idéale pour découvrir le Vieux-Lille à pied.
Stayed 2 nights in May 2025