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EPIC SANA Lisboa Hotel

5.0 star property
VIP Access

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Photo gallery for EPIC SANA Lisboa Hotel

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Creator video
Lobby
Premium bedding, minibar, in-room safe, desk
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Explore the area

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Av. Engenheiro Duarte Pacheco 15, Lisbon, 1070-100
  • Marquis of Pombal Square
    ‪10 min walk‬
  • Avenida da Liberdade
    ‪11 min walk‬
  • Rossio Square
    ‪2 min drive‬
  • Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬
VIP Access
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Room options

View all photos for Deluxe Double Room (with Extra Bed)

Deluxe Double Room (with Extra Bed) | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room (with Extra Bed)

10.0 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

10.0 out of 10
Exceptional
(31 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(63 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Suite

  • Sleeps 2

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2

View all photos for Premium Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Premium Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Premium Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Premium Deluxe King Room

  • Sleeps 2

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 3

View all photos for Premium Deluxe Room

Premium bedding, minibar, in-room safe, desk

Premium Deluxe Room

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

Deluxe Double Room With Extra Bed

  • Sleeps 3

View all photos for Deluxe King Suite

Premium bedding, minibar, in-room safe, desk

Deluxe King Suite

  • Sleeps 2

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About this property

EPIC SANA Lisboa Hotel

Luxury hotel connected to a shopping centre in Lisbon with a full-service spa
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar.
EPIC SANA Lisboa Hotel offers 311 air-conditioned accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SAYANNA Wellness & SPA has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at EPIC SANA Lisboa Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Marquis of Pombal Square. You'll find features such as free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi
  • Enjoy international cuisine while dining at Flor-de-Lis
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to aromatherapy, body scrubs or reflexology at SAYANNA Wellness & SPA
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Avenida da Liberdade and Marquis of Pombal Square
  • Airport shuttle service available for a fee
EPIC SANA Lisboa Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 14 meeting rooms, and coworking spaces are available. Event space at this hotel measures 18934 square feet (1759 square metres) and includes a conference centre. A seasonal outdoor pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury EPIC SANA Lisboa Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Flor-de-Lis – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Reservations are required.
Scale Bar – This bar only serves light fare. Open daily.
Upscale Bar – This poolside bar only serves light fare. Open selected days.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 25 per day)
  • Secured, covered valet parking on site (EUR 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 26 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flor-de-Lis
  • Scale Bar
  • Upscale Bar

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (18,934 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 25 per day
  • Valet parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

EPIC SANA
EPIC SANA Hotel Lisboa
EPIC SANA Lisboa
EPIC SANA Lisboa Hotel
EPIC SANA Lisboa Hotel Lisbon
EPIC SANA Lisboa Lisbon
Hotel EPIC SANA
Hotel EPIC SANA Lisboa
SANA EPIC Hotel
SANA EPIC Lisboa
EPIC SANA Lisboa Hotel Hotel
EPIC SANA Lisboa Hotel Lisbon
EPIC SANA Lisboa Hotel Hotel Lisbon

EPIC SANA Lisboa Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 854 out of 1000 reviews
Rating 8 - Good. 104 out of 1000 reviews
Rating 6 - Okay. 22 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Carla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The pictures are misleading , the hotel is plain , the concierge recommended a tourist seafood restaurant and we threw up for 24 hours. Awful experience and the icing on the cake is didn’t refund my deposit 500 Euros yet!!
Stayed 5 nights in May 2025

10/10 Excellent

Ali, Denver

Stayed 5 nights in May 2025

10/10 Excellent

Hossein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I cannot ask for more the crew that excellent job

We stand that hotel for four nights excellent service, especially during the breakfast time our server his name was Antonio. Fantastic. He did a good job. I recognize him. I recommend this hotel to everyone.
Stayed 2 nights in May 2025

10/10 Excellent

Jose Valter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent Option In Lisboa

Fantástic experience ! Superb service and attention.
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were just the best. Marta and Acacio so helpful and polite, they made our stay terrific
Stayed 1 night in May 2025

4/10 Poor

Adriana

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Generally clean but the bed was not king sized, quality of breakfast was mediocre at best. At best it is a mediocre 3 star hotel. The best feature is their exceptional reception desk.
Stayed 3 nights in May 2025

10/10 Excellent

yordanos

Stayed 2 nights in May 2025

10/10 Excellent

Donald Peter

Stayed 1 night in May 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, fantastic breakfast buffet and knowledgeable friendly staff. Wouldn’t hesitate to stay or recommend Epic Sana Lisboa.
Stayed 6 nights in May 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect in every way

This place was absolutely amazing
Stayed 4 nights in May 2025

2/10 Terrible

Jack

Disliked: Staff & service, property conditions & facilities, room comfort

Wouldn’t stay here again

No Hotels Premium benefits offered , Room was somewhat dated with parts of the room not working. Service wasn’t very good at all throughout, housekeeping entering room without knocking - tried to reach out to resolve issues during stay but had no response. Wouldn’t stay again
Stayed 3 nights in May 2025

10/10 Excellent

JOON HO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

6/10 Okay

Gary

Stayed 2 nights in Apr 2025

10/10 Excellent

Rose

Travelled with family
Liked: Amenities
Very nice and clean hotel. Buffet breakfast was superb!
Stayed 3 nights in May 2025

10/10 Excellent

Deborah

Stayed 3 nights in Apr 2025

10/10 Excellent

Donald, Bragg Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quiet and comfortable. Spa area including pool and work out room were good. Staff in the rooftop pool bar were excellent, as was the food. Staff in the dining area of the main floor bar needed better training - insisting that a salad contained no nuts (none shown as an ingredient on the menu) when it clearly did, then shrugging it off despite having been advised of a severe nut allergy. Pasta dinner arrived cold and it took several minutes after being served to get cutlery.
Stayed 2 nights in May 2025

6/10 Okay

Andrew

Stayed 7 nights in Apr 2025

10/10 Excellent

annika

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and spa The staff were very helpful and professional The food and drinks were amazing!
Stayed 3 nights in May 2025

10/10 Excellent

Mayur

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 5 Star Hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to do in this area except a large shopping mall…
Stayed 1 night in Apr 2025

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Jacqueline

Stayed 7 nights in Apr 2025

8/10 Good

Doreen, Apex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given this property an overall excellent review, however they were not well prepared for the power outage that hit Portugal. The generator they had could not power the elevators, so we had to use the stairs. That was doable except there was no lighting and it was completely black and very dangerous. They should have provided some sort of emergency lighting on the staircase. Cell phones were used, but you had no way to charge them and most needed to conserve the power on their phones. Also, no emergency light in the room, flashlight, battery candle, nothing. The room and staff in general were great and very helpful. Location was near some good restaurants. Attractions were about a 20 to 30 minute walk away.
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025